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Introduction to Management by Exception

Course Syllabus
INTRODUCTION AND OVERVIEW
  7:52Organization Symptoms
  10:34Process Activity
  13:50Process Design
  5:19Benchmarks
SUPPORTING MATERIALS
  PDFSlides: Breaking the Crisis Cycle
  PDFBreaking the Crisis Cycle Glossary/Index
REVIEW & TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM