Privacy Policy

Your privacy is our top concern. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:

  • We do not share your contact information with another User without your consent.
  • Any personally identifiable information that you provide will be secured with industry standard protocols and technology.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. By continuing to use the Illumeo service after notice of changes have been sent to you or published on the Illumeo website, you are consenting to the changes.

Please read this privacy policy to learn more about:

  • What personally identifiable information of yours is collected by Illumeo.
  • How the information is used.
  • With whom the information may be shared.
  • How you can access and change your Account settings.
  • What security procedures are in place to protect the loss, misuse or alteration of information collected by Illumeo
  • How to contact us.

1. Personal Information Collected

The purpose of the Illumeo website is to permit Users to develop skills and competencies as working professionals. You willingly provide us certain personal information, which we collect in order to allow you to benefit from the Illumeo website. If you have any hesitation about providing such information to us and otherwise used in any manner permitted in this Privacy Policy and the User Agreement, you should not become a member of the Illumeo community.

We collect your personal information in the following ways:


In order to become a User, you must first create an account on our website. To create an account you are required to provide your contact information such as the following, which you recognize and expressly acknowledge is personal information allowing Illumeo, to identify you: name, email address, phone number and a password.

Profile Information

Once you become a User, you may provide additional information in the Profile section. Providing additional information beyond what is required at registration to become a User is entirely optional. Any information you provide at registration or in the Profile section that is not personally identifiable may be used in the same manner and extent to which other information that is not personally identifiable is permitted to be used hereunder. If you opt-out you may lose the potential benefit of being a User.

Illumeo course Information

If you are a Illumeo Corporate Learning Solutions user and your company pays your subscription for access to Illumeo learning platform, Illumeo may share your course enrollment and course progress data with your company in order to facilitate collaborative skills development as well as ease of program administration for your company.

Illumeo Assessment Information

Illumeo may collect information about your job, career and professional capabilities, including detailed job competency, salary and related professional/career information in order to provide you customized competency assessments, salary assessments and other useful information. Illumeo may use your personal information along with that of others in anonymized, aggregate data for use on its website and various platforms. Your personal assessment information will never be identifiable to others unless they are at your company and are provided access to your data as your direct or indirect manager/supervisor, or if they are in a Human Resources or related position where an administrator at your company has provided them access to your data in the system.

Contact Information

In order to invite others to connect with you directly in Illumeo, you may use the Illumeo services to invite them if they are a User, or enter their names and email addresses. This information will be used by Illumeo to send your invitation including a message that you write. The names and email addresses of people that you invite will be used only to send your invitation and reminders.

Credit Card Information

Illumeo may collect credit card information through the Illumeo website in order to enable collection of certain fees including, but not limited to, subscription fees, certificate fees, membership fees, etc. Illumeo passes this information along, via secure connection, to our credit card processing partners. At no point does Illumeo hold on to this information beyond the initial transmission.

Customer Service

Illumeo may collect information through the Illumeo website or through related websites in order to, among other things, accurately categorize and respond to a customer's inquiry and deliver appropriate service levels.

Personal Information Storage

Personal information that Illumeo may collect is stored in servers based in the United States.


Like most websites, Illumeo uses cookies and web log files to track site usage. A cookie is a data file which resides on your computer which allows Illumeo to recognize you as a User when you return to the Illumeo website using the same computer and web browser. If your browser settings do not allow cookies, you may not be able to use the Illumeo website. Like the information you enter at registration or in your Profile, cookie and log file data is used to customize your experience on our website.

One type of cookie, known as a "persistent" cookie, is set once you've logged in to your Illumeo account. The next time you visit the Illumeo website, the persistent cookie will allow us to recognize you as an existing User so you will not need to log in again before using the service. In order to access or change any of your private information (like a credit card number) or to send a message to another User, however, you must log in securely again with your password even if your computer contains your persistent cookie.

Additionally, if you log out of the Illumeo website you will need to re-enter your password the next time you visit in order to log in to your account. Another type of cookie, called a "session" cookie, is used to identify a particular visit to the Illumeo website. Session cookies expire after a short time or when you close your web browser.

We use cookies to improve the quality of our service by storing User preferences and tracking User trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Unfortunately, if your browser settings do not allow cookies or you opt to refuse all cookies, you may not be able to use the Illumeo website or services. Illumeo does not store personally identifiable information in the cookies.

Log files, IP addresses and information about your computer

Due to the communications standards on the Internet, when you visit the Illumeo web site we automatically receive the URL of the site from which you came and the site to which you are going when you leave Illumeo. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the Illumeo service. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law.

Consent to Illumeo Processing Information About You

Certain information you provide to Illumeo may reveal, or allow others to identify, your nationality, region, or other aspects of your private life, and more generally about you. Please be aware that in providing information to Illumeo for the purposes of opening your user account, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy and Illumeo's User Agreement. The supplying of all such information by you to Illumeo, including all information deemed "sensitive" by applicable law, is entirely voluntary on your part. You have the right to withdraw your consent at any time, in accordance with the terms of this Privacy Policy and the User Agreement, but please note that your withdrawal of consent will not be retroactive.

Rights to Access, Correct and Eliminate Information About You

You have a right to access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a User. If you update any of your information, we may keep a copy of the information which you originally provided to us in our archives for uses documented herein.

We take your rights seriously and encourage you to use them if you deem this to be appropriate. You may exercise these rights by emailing us at or by contacting us at:

Illumeo, Inc.

Attn: Privacy Policy Issues

99 Almaden Blvd. Suite 975, San Jose, CA, 95113, USA

2. Uses of personal information

Illumeo is an online service dedicated to helping corporate professionals learn and find success in their working lives. Some information, that does not personally identify you as an individual, is collected by Illumeo from Users (such as, for example, patterns of utilization) and is exclusively owned by Illumeo. This information can be utilized by Illumeo in such manner as Illumeo, in its sole discretion, deems appropriate.

Illumeo Communications

Illumeo will communicate with you through email and notices posted on the Illumeo website or through other means available through the service, including text and other forms of messaging. If we send any communications to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with any such access (including text messaging charges for messages to your mobile device). Please be aware that you will always receive certain emails from Illumeo related to the proper functioning of your account. Illumeo may send you promotional information unless you have opted out of receiving such information. You can change your e-mail and contact preferences at any time by logging into your Profile Settings and amending your email notification choices. If you wish, you can also opt-out of receiving promotional emails, by sending a request to

Customized Content

Information provided to Illumeo (or to third parties with whom it offers combined services) is also used to customize your experience on our website.


Illumeo may offer competency and salary assessments for its users based on information the user enters into the Illumeo website. This information is used to provide customized job competency and salary assessments for users who initiate such assessments. Illumeo may use that data, anonymized, to provide competency and salary benchmarks for its users. Such information will only be used anonymized and combined with other user data so as not to be personally identifiable.

Surveys and Polls

As a User, you may receive requests to participate in market research including polls and surveys submitted by other Illumeo members. If you participate in surveys and polls offered through our website, the information you provide may be visible to others using the Illumeo website. You may choose not to participate in these activities.

Communications to other Users

Your contact information will only be shared with another User if both of you have indicated that you would like to establish contact with each other.

Legal Disclaimer

It is possible that we may need to disclose personal information when required by law, such as responses to civil or criminal subpoenas, or other requests by law enforcement personnel. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, subpoena, or other legal process or request to Illumeo brought in any country throughout the world, or to exercise our legal rights or defend against legal claims.

Disclosures to others

We may also disclose your personal and other information you provide, to another third party as part of a reorganization or a sale of the assets of a Illumeo corporation division or company. Any third party to which we transfer or sell Illumeo's assets will have the right to continue to use the personal and other information that you provide to us.

Credit Card Information

We may also disclose your personal and other information you provide, to another third party as part of our credit card processing. Illumeo does not store this data. Illumeo only contracts with PCI compliant credit card processors and banks.

3. Your Information Choices

Accessing and Changing Your Account Information

You can review the personal information you provided us and make any desired changes to the information you publish, or to the settings for your Illumeo account including your email, and contact preferences, at any time by logging in to your account on the Illumeo website. Please be aware that even after your request for a change is processed, Illumeo may, for a time, retain residual information about you in its backup and/or archival copies of its database.

Closing Your Account

You can also close your account through the Illumeo website. If you close your Illumeo account, we will remove your name and other personally identifiable information from our publicly viewable database. We may retain certain data contributed by you if we believe it may be necessary to manage continuing professional education credit history, prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. To request that we close your account and remove your information from the Illumeo website, please send your request to Please send your request using an email account that you have registered with Illumeo under your name. You will receive a response to requests sent to within five business days of its receipt.

4. Your Obligations

As a User, you have certain obligations toward the other Users with whom you will be communicating:

    • You must, at all times, respect the terms and conditions of the then-current Privacy Policy, User Agreement and Copyright Policy. This includes respecting all intellectual property rights which may belong to third parties (such as photographs).
    • You must not provide information to Illumeo and /or other Users which you believe might be injurious or detrimental to your person, professional or social status.

Any violation of these guidelines may lead to the restriction, suspension or termination of your account by Illumeo, as we take these principles seriously and consider them to be the basis on which our Users adhere to the Illumeo website and the services which it offers.

5. Important Information


Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

Changes to this Privacy Policy

Illumeo may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, we will display a notice on the Illumeo website or send you an email, as provided for above. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

If you use the Illumeo service after notice of changes have been sent to you or published on our site, you hereby provide your consent to the changed practices.

6. Security

In order to secure your personal information, access to your data on Illumeo is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the Illumeo web site. To protect any data you store on our servers we also regularly audit our system for possible vulnerabilities and attacks and we use a tier-one secured-access data center. It is your responsibility to protect the security of your login information. Please note that emails and instant messaging and similar means of communication with other users of Illumeo are not encrypted and we strongly request you not to communicate any confidential information through these means.

7. Records Retention

In order to maintain access for our users to their data, Illumeo retains online data for all registered members so that they may log in and use the website as needed. Illumeo will maintain digital records and backup of those digital records for a period of ten (10) years from the last user activity. This allows Illumeo to help its users with things like proof of attendance at webinars, proof of course-completion for on-demand courses, and the like, for CPE certifications and related matters. Since Illumeo does not collect financial information (that is done via third parties in the case of online purchasing of our products), there are no financial records to retain or purge.

8. How to contact us

If you have questions or comments about this privacy policy, please email us at or contact us at:

Illumeo, Inc.

Attn: Privacy Policy Issues

99 Almaden Blvd. Suite 975, San Jose, CA, 95113, USA