A complete course of study providing education and training to allow the student to learn how to deal with the need for the recorded statement as part of the thorough investigation of a liability insurance claim. We review how to properly investigate and evaluate a claim against an insured. The thirteenth course in the series provides a representative of an insured or the representative of the insurer with sufficient knowledge to work together to complete a thorough investigation of a third-party liability claim.

Course Description

The course covers the following:

  1. How an insurer's investigation works to determine liability of the insured as alleged by the claim or lawsuit.
  2. How to identify a breach of duty when working to complete a thorough investigation.
  3. How to conduct a thorough recorded statement from an insured, claimant, and independent witnesses.
  4. The keys to a thorough recorded statement.
  5. The importance of an adjuster’s power of observation.
  6. The Basic Liability Claims Investigation.
  7. The covenant of good faith and fair dealing in the conduct of an investigation.
  8. The need to conduct an objective investigation.
  9. The Recorded Statement And The Common Auto Accident
  10. Millions For Defense Not A Dime For Tribute

The first twelve courses of the Certified Expert in Corporate Liability Insurance program are prerequisites and it would be helpful to complete the Certified Expert in Corporate Property Insurance Program.


Learning Objectives
  • Explore how to take a recorded statement of an insured.
  • Recognize how to conduct a thorough investigation to make a decision on the liability or lack of liability of the insured.
  • Recognize how to use the who, what, why, when, and how of every claim.
  • Identify how to discover the defenses available to insured that the insurer needs to defend.
  • Discover how to recognize the liability the insured may face to a third party.
  • Identify how to acquire the information necessary to defend an insured.
Last updated/reviewed: August 12, 2023

Included In Certifications

This course is included in the following Certification Programs:

15 CoursesCorporate Liability Insurance Certification

  1. Corporate Liability Insurance: Excellence in Claims Handling
  2. How to Acquire a Policy of Third Party Liability Insurance
  3. How to Read and Understand a Liability Insurance Policy
  4. The Necessity For An Honest And Complete Application For Insurance
  5. The Basics of the Law of Contracts for the Insurance Professional
  6. The Law of Torts
  7. Ethics for the Corporate Liability Insurance Professional
  8. The Covenant of Good Faith and Fair Dealing
  9. Interviewing Techniques For The Corporate Liability Insurance Professional
  10. Corporate Liability Insurance Fraud Prevention
  11. Corporate Liability Insurance: Rescission - An Equitable Remedy
  12. The Duties Of An Insured Presenting A Third Party Bodily Injury and Property Damage Claim
  13. The Statement And the Investigation of Third Party Liability Insurance Claim
  14. Compliance with Good Faith Settlement Practices Regulations
  15. Corporate Liability Insurance: Millions For Defense Not A Dime For Tribute
Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Course 13: The Statement and the Investigation of Third Party Insurance Claim15:16
  The Recorded Statement15:23
  The Basic Liability Claims Investigation10:21
  The Basic Liability Claims Investigation Cont'd12:19
  The Recorded Statement and the Common Auto Accident8:49
  Course 13: The Statement and the Investigation of Third Party Insurance Claim 1:02:09
Supporting Materials
  Slides: Course 13 – The Statement And the Investigation of Third Party Liability Insurance ClaimPDF
  Course 13 – The Statement And the Investigation of Third Party Liability Insurance Claim Glossary/IndexPDF