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Duration: 1 Hour
Level: Intermediate
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Expert Certifications

A complete course of study providing education and training to allow the student to learn how to deal with the need for the recorded statement as part of the thorough investigation of a liability insurance claim. We review how to properly investigate and evaluate a claim against an insured. The thirteenth course in the series provides a representative of an insured or the representative of the insurer with sufficient knowledge to work together to complete a thorough investigation of a third-party liability claim.

Course Description

The course covers the following:

  1. How an insurer's investigation works to determine liability of the insured as alleged by the claim or lawsuit.
  2. How to identify a breach of duty when working to complete a thorough investigation.
  3. How to conduct a thorough recorded statement from an insured, claimant, and independent witnesses.
  4. The keys to a thorough recorded statement.
  5. The importance of an adjuster’s power of observation.
  6. The Basic Liability Claims Investigation.
  7. The covenant of good faith and fair dealing in the conduct of an investigation.
  8. The need to conduct an objective investigation.
  9. The Recorded Statement And The Common Auto Accident
  10. Millions For Defense Not A Dime For Tribute

 

The first twelve courses of the Certified Expert in Corporate Liability Insurance program are prerequisites and it would be helpful to complete the Certified Expert in Corporate Property Insurance Program.

 

Learning Objectives (3 – 5)

 

  • The student learns how to conduct a thorough liability claims investigation.
  • The student learns how to take a thorough recorded statement of the insured, the claimant and independent witnesses.

Learning Objectives

  • Explore how to take a recorded statement of an insured.
  • Recognize how to conduct a thorough investigation to make a decision on the liability or lack of liability of the insured.
  • Recognize how to use the who, what, why, when, and how of every claim.
  • Identify how to discover the defenses available to insured that the insurer needs to defend.
  • Discover how to recognize the liability the insured may face to a third party.
  • Identify how to acquire the information necessary to defend an insured.

Prerequisites

No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 ext. 106, or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  15:16Introduction to Course 13: The Statement and the Investigation of Third Party Insurance Claim
  15:23The Recorded Statement
  10:21The Basic Liability Claims Investigation
  12:20The Basic Liability Claims Investigation Cont'd
  8:49The Recorded Statement and the Common Auto Accident
CONTINUOUS PLAY
  1:02:10Course 13: The Statement and the Investigation of Third Party Insurance Claim
Supporting Materials
  PDFSlides: Course 13 – The Statement And the Investigation of Third Party Liability Insurance Claim
  PDFCourse 13 – The Statement And the Investigation of Third Party Liability Insurance Claim Glossary/Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM