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In this course we examine the first important decision that needs to be made in business operations management, process flow and capacity management. We will start with a brief overview of what process flow and capacity management is and the consequences of getting it wrong. This leads to a conversation about how to appropriately configure organizational resources to ensure the right levels capacity to serve customer cost effectively. Then we explore the factors that influence process flow and capacity management.

This course serves to build upon the relationship between process flows and capacity of an operation, the volume of output and profitability.

Learning Objectives

  • Explore what process flow and capacity management is and the consequences of getting it wrong.
  • Identify how to appropriately configure organizational resources to ensure the right levels capacity to serve customer cost effectively.
  • Discover the factors that influence process flow and capacity management.
Last updated/reviewed: August 14, 2021

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesBusiness Operations Management Certification

  1. Introduction to Business Operations Management
  2. Process Flow and Capacity Management
  3. Lean Operations and Quality Management
  4. Supply Chain Management
  5. Risk Assessment and Mitigation
  6. Tool kits and Techniques for Business Operations Planning
  7. Implementing a Business Operations Plan
  8. Adapting to Evolving Business Risks and Opportunities

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  0:58Introduction to Process Flow and Capacity Management
  13:22Key Concepts
  12:09Process Flow and Capacity Management
  9:56Configuring Organizational Resources
  7:06Configuring Organizational Resources Cont'd
  13:18Factors that Influence
  1:30Conclusion
CONTINUOUS PLAY
  58:19Process Flow and Capacity Management
SUPPORTING MATERIAL
  PDFSlides: Process Flow and Capacity Management
  PDFProcess Flow and Capacity Management Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM