The Business Operations Management certificates offers a structured approach to support individuals as they and their organizations manage activities within the production of goods and services, utilizing human and material resources. Business operations management is a key skill and knowledge area in an era where organizations are undergoing big, complex and interdependent changes in a business environment where so much of what was certain in terms of business models, market forces and required talent capabilities have been rendered obsolete.

In this certificate program we introduce the work practices associated with the design and control of business operations. This includes providing students with a practical toolkit and a range of techniques that can be deployed to support the business processes and major operational issues that confront business managers. It also includes an understanding of the span of business operations management including research and development, design/engineering, production operations, marketing, sales, support and customer service

By learning business operations management skills and how to lead operations as an essential part of running any business the individual can contribute positively to a key differentiating factor between the value proposition their organization offers its customers and other companies competing in the same area.