Instructor for this course
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2020 was a unique year for all aspects of the business. One thing it showed us was the importance of understanding the role of management and executing the process while understanding the workplace is made up of individuals of all generations, cultures, and moral values. We have seen how expectations of millennials vs. "the older" generation can vary dramatically. Attitudes and reactions to simple, day-to-day management instruction can be interpreted in numerous ways. And expectations for work output can be varied.

Whether you have held a management position for several years, or are just transitioning to a role that requires you to manage other individuals, you will find that becoming and remaining a good manager is often as much art as science.

This is the second course in a two-part series that is designed to help both new managers and experienced managers excel in their roles. This session focuses on techniques and concepts managers need to understand when working in today’s multi-generational and cultural workforce in a multi-dimensional work environment.

Who Should Attend Accounting, Finance, Treasury professionals; Internal auditors; Professionals considering the role of internal audit; Executive management; Board members and Audit Committee members; Legal and Compliance professionals; and All professionals in a corporate or private setting.

Topics Covered

  • Help both new managers and experienced managers excel in their roles
  • Techniques and concepts managers need to understand when working in today's multi-generational and cultural workforce

 

Learning Objectives

  • Discover the challenges for today’s managers.
  • Explore the generational divide.
  • Identify the multi-generational and cultural workforce in the new normal.
  • Identify Baby boomers.
  • Identify Gen X.
  • Identify Gen Y.
  • Identify Gen Z.
  • Recognize breaking down barriers that may exist.
Last updated/reviewed: June 19, 2021

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course. However it is recommended to take this course also Become An Effective Leader in the New Normal

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  6:15Introduction to Managing Cultural and Generational Variance in the New Normal
  6:46Challenges
  9:02Generational Divide
  6:14Generational Workforce
Multi-GENERATIONAL AND CULTURAL WORKFORCE
  14:58Managing Baby Boomers
  6:54Gen X
  14:06Gen Y
  11:00Gen Z
  12:33Gen Z Cont'd
GENERATIONAL AND CULTURAL VARIANCES
  13:17Other Generational Management Variances
  7:24Cultural Variance and Managing Culture
  3:59The Future
  1:26Summary
CONTINUOUS PLAY
  1:53:54Managing Cultural and Generational Variance in the New Normal
SUPPORTING MATERIAL
  PDFSlides: Managing Cultural and Generational Variances in the New Normal
  PDFManaging Cultural and Generational Variances in the New Normal Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM