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It costs more money to develop a new client than to simply retain an existing one. While a CPA firm with longevity needs to continuously develop new business to replace departing clients, a proper balance of marketing efforts should be divided between existing clients and prospects. This module provides tips and techniques for ensuring that your firm has the capacity to grow and expand its book of business in a healthy way.

Major Topics:

  • Continued marketing to existing clients
  • How to better connect with existing and prospective clients
  • Motivating prospective clients to engage with your firm
  • Methods for building value perceptions with existing and prospective clients
  • Differentiating your firm from the competition, including translating features into benefits
  • Handling objections and closing a sale

 

Learning Objectives

  • Identify and discuss the importance of continuously marketing to retain existing clients.
  • Discover and describe best practices for developing opportunities to engage with prospective clients.
  • Explore and explain what differentiates your firm and its services from the competition in a way that is easily communicated and understood.
Last updated/reviewed: June 11, 2021

Included In Certifications

This course is included in the following Certification Programs:

13 CoursesAudit Training Level 4 - Supervisor/Manager

  1. Audit Quality Control - Avoiding Peer Review Deficiencies
  2. Internal Control Deficiencies and Other Matters - Adding Value Through Required Auditor Communications
  3. Auditing Impairment of Long-Lived Assets, Including Goodwill - Identifying and Calculating Impairment Losses
  4. Maximizing Analytic Procedure Evidence - Adding Value Through Useful Financial Statement Analysis
  5. Accounting Estimates, Including Fair Value - Evaluating the Propriety of Areas with Uncertainty
  6. Special Audit Considerations - Comprehending Requirements of Group Audits, Compliance Audits, Using the Work of a Specialist or Others, and More!
  7. The Art of Discipline and Getting Things Done - Applying Better Time, Team, and Project Management Techniques
  8. Management Skills - Exhibiting Traits of a Balanced Leader-Manager
  9. Personality Styles - Adapting to Different Types of Personalities for Improved Relationships and Interactions
  10. Making Rain - Improving Success with Retaining Clients and Attracting Prospects
  11. General Ethics for Business Professionals
  12. Accounting Update - Hot Topics for Preparing Current Period Financial Statements
  13. Auditing & Attest Update - Hot Topics for Current Period Audits and Other Attest Services

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.
Designed For: Accountants retaining existing clients and developing prospective new clients.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  0:38Learning Objectives for Making Rain - Improving Success with Retaining Clients and Attracting Prospects
  11:15Varying Levels of Client Service
  12:56Varying Levels of Client Service Cont'd
  12:48Building Trust With Clients
  9:38Define What you Want
  9:42Continued Marketing to Current Clients
  8:49Satisfying Buying Motives
  8:44Differentiating your Firm
  13:04Marketing to Prospects
  4:30Handling Objections
SOME TIPS AND KEYS
  9:15Tips for Value Pricing
  5:02Tips for Negotiating and Closing
  2:32Key Points for Getting Started
CONTINUOUS PLAY
  1:48:53Making Rain - Improving Success with Retaining Clients and Attracting Prospects
SUPPORTING MATERIAL
  PDFSlides: Making Rain - Improving Success with Retaining Clients and Attracting Prospects
  PDFMaking Rain - Improving Success with Retaining Clients and Attracting Prospects Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM