In this course we examine the methods to achieve improvement and innovation in business operations management. We start with a brief overview of the practices relating to lean operations and quality control. This leads to a conversation about how learn thinking and total quality management can contribute to maximizing customer value while minimizing waste. Then we explore the implementation of lean techniques through identifying value and mapping the value stream.

This course serves to establish how business operations management can improve and innovate through seeking perfection and adopting a process of continuous improvement that involves all the employees.

Learning Objectives
  • Explore the practices relating to lean operations and quality control.
  • Identify how learn thinking and total quality management can contribute to maximizing customer value while minimizing waste.
  • Discover how to implement lean techniques through identifying value and mapping the value stream.
Last updated/reviewed: August 4, 2023

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesBusiness Operations Management Certification

  1. Introduction to Business Operations Management
  2. Process Flow and Capacity Management
  3. Lean Operations and Quality Management
  4. Supply Chain Management
  5. Risk Assessment and Mitigation
  6. Tool kits and Techniques for Business Operations Planning
  7. Implementing a Business Operations Plan
  8. Adapting to Evolving Business Risks and Opportunities
1 Review (14 ratings)

Reviews

1
Member's Profile
This course includes information that is just plain false. Like defining muda as an improvement process when it is just the word for "waste" in Japanese. Muda is a totally different concept in the lean framework.

Prerequisites
Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
INTRODUCTION AND OVERVIEW
  Introduction to Lean operations and quality management0:56
  Key Concepts9:12
  Lean Operations and Quality Control15:52
  Lean Thinking and TQM11:26
  Implementing Lean Techniques7:28
  Conclusion2:49
CONTINUOUS PLAY
  Lean Operations and Quality Management47:43
SUPPORTING MATERIAL
  Slides: Lean Operations and Quality ManagementPDF
  Lean Operations and Quality Management Glossary/ IndexPDF
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam