New Course
1.5 Hours (On-Demand)
CPE Not Available
Instructor for this course
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Listening is the skill that is critical for sales and business success.  Effective listeners know strategies to send and receive the intended message. Most untrained listeners are unaware of the obstacles that interfere with effective communication strategies.  Trained listeners listen for clues, know what the clues mean, and use the clues to improve understanding and communication in business. 

This course is designed to explore the listening skill set that is critical for sales and business success.

Learning Objectives

  • Discover strategies to make it easier for customers to hear you and your business message
  • Discover what to listen for in your business communication so you are better able to achieve your objectives
  • Explore how to avoid customer misunderstanding
  • Explore what makes listening so difficult and how to avoid the obstacles to effective listening
  • Identify how to address sources of noise in the listening process so you can maximize your business results

 

 

2 Reviews (6 ratings)Reviews

4
Anonymous Author
Good tips on improving listening skills and reducing speaker noise.
4
Member's Profile
I'd like to see the speaker and not just the slides.

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  9:10Introduction to Laser Listening
Laser Listening Section 1
  7:31Why is Listening so Hard and What Interferes with Listening?
Laser Listening Section 2
  10:28Speaker Noise
  11:37To Address Speaker Noise
Laser Listening Section 3
  10:23Appearance and Grey Words
  9:57What Good Listeners Do
Laser Listening Section 4
  8:27Environment Noise and Course Summary
Continuous Play
  1:07:32Laser Listening: The Skill to Increase Business
SUPPORTING MATERIALS
  PDFSlides: Laser Listening
  PDFLaser Listening Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM