Computer hardware and application support have become critical to the ongoing operations of nearly every business.  A formal process can help individuals and organizations clear the hurdles involved with change. In this course we discuss methodologies that can be implemented to standardize the processes and alleviate many of the burdens of change.

This course will help you learn the meaning of the broad terms and some tools and techniques that can be implemented to help manage change. We delve into data flows and processes associated with incidents, changes and full scale projects.  Lastly, we discuss simple controls that can be implemented, critical monitoring that should be performed, and important training that needs to occur.

Learning Objectives
  • Recognize the differences between incidents, changes and projects.
  • Explore the process flow.
  • Identify how to implement critical process controls.
  • Explore sample supporting documentation.
Last updated/reviewed: January 28, 2023
4 Reviews (11 ratings)

Reviews

3
Anonymous Author
The course was informative, however it was mostly talking to the charts - I didn't get any additional insights and benefit of listening to speaker rather than just reading through charts so then that made the content slower than necessary

4
Member's Profile
It would be helpful to give more information to items on the slide. No need to read off what we can read ourselves, add to the items.

5
Anonymous Author
Well set presentation. Wanted more additional material in form of attachments

4
Anonymous Author
Good material but instructor mainly read off the slides.

Prerequisites
Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
INTRODUCTION AND OVERVIEW
  An Introduction to Incident Management, Change Management & Project Management4:33
  Process Flow - Incident5:52
  Process Flow - Change Management8:50
  Process Flow - Change Management Cont'd6:18
  Defining Project Management9:57
  Conclusion6:57
CONTINUOUS PLAY
  An Introduction to Incident Management, Change Management & Project Management42:27
SUPPORTING MATERIALS
  Slides: Incident Change Project Management PresentationPDF
  Incident Management, Change Management & Project Management Glossary/IndexPDF
  Gantt Chart SampleDOCX
  Project Charter Template 1DOCX
  Project Charter Template 2DOCX
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam