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In this course, we will discuss the importance of investigating organizational issues and underlying problems or situations so the right change intervention can be designed. We will start with a brief overview of how to facilitate the discovery of issues with organizational members to develop evidence and ideas for a potential change program. This leads to a conversation about how to conduct an extensive assessment of the issues that are prompting the need for change and the cyclical nature of change processes.

Then we will explore how engaging in a process of deliberately and systematically including multiple perspectives in the diagnostic process can lead to reframing to address what is really going on in the organization. This course will serve to examine methods of investigation and explore issues and areas for improvement and development through the change process.

Learning Objectives

  • Discover how to facilitate the discovery of issues with organizational members to develop evidence and ideas for a potential change program.
  • Identify how to conduct an extensive assessment of the issues that are prompting the need for change and the cyclical nature of change processes.
  • Explore how engaging in a process of deliberately and systematically including multiple perspectives in the diagnostic process can lead to reframing to address what is really going on in the organization.
Last updated/reviewed: June 23, 2021

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesOrganizational Change Management Certification

  1. Introduction to Change Management and Organizational Change
  2. Theories of Change in Practical Life
  3. The use of Self as an Instrument of Change
  4. Explaining Individual Behavior and Actions in Response to Change
  5. Developing a Change Toolkit - Diagnosis
  6. Developing a Change Toolkit - Implementation
  7. Change Management and Organizational Change Practices
  8. Evaluating Change and Its Impact on Organizational Outcomes

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  1:15Introduction to Developing a Change Toolkit - Diagnosis
  9:48Key Concepts
  14:20Facilitate The Discovery of Issues with Organizational Members
  12:10Facilitate The Discovery of Issues with Organizational Members Cont'd
  12:30Conduct an Extensive Assessment of the Issues That are Prompting the Need for Change
  11:12Conduct an Extensive Assessment Cont'd
  19:31Reframing To Address What is Really Going On
  4:10Conclusion
CONTINUOUS PLAY
  1:24:56Developing a Change Toolkit - Diagnosis
SUPPORTING MATERIAL
  PDFSlides: Developing a Change Toolkit - Diagnosis
  PDFDeveloping a Change Toolkit - Diagnosis Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM