Everyone involved in insurance – either as an insurer or as an insured – requires excellence in liability claims handling. Businesses need to deal with insurers who have an excellent claims-handling mandate. Insurers who wish to profit need an excellent liability claims-handling program. Everyone in business needs an insurer who has an excellent liability claims-handling program in effect.

Keeping a professional claims staff dedicated to excellence in liability claims handling is cost-effective over long periods of time. The business that must present claims for defense and indemnity of suits brought against it needs experts in corporate liability insurance to obtain the benefits promised by the policy and protect the assets of the business.

Learning Objectives
  • Explore what is required to provide excellence in liability claims handling.
  • Identify the insurer who supports excellence in liability claims handling.
  • Discover why some insurers do not support a requirement for excellence in liability claims handling.
  • Recognize that insurers and insureds should, if they wish to succeed, adopt a program to promote excellence in claims handling that can help insurers keep the promises made by the insurance policy and avoid charges of breach of contract and the tort of bad faith in both first- and third-party claims. 
Last updated/reviewed: August 27, 2023

Included In Certifications

This course is included in the following Certification Programs:

15 CoursesCorporate Liability Insurance Certification

  1. Corporate Liability Insurance: Excellence in Claims Handling
  2. How to Acquire a Policy of Third Party Liability Insurance
  3. How to Read and Understand a Liability Insurance Policy
  4. The Necessity For An Honest And Complete Application For Insurance
  5. The Basics of the Law of Contracts for the Insurance Professional
  6. The Law of Torts
  7. Ethics for the Corporate Liability Insurance Professional
  8. The Covenant of Good Faith and Fair Dealing
  9. Interviewing Techniques For The Corporate Liability Insurance Professional
  10. Corporate Liability Insurance Fraud Prevention
  11. Corporate Liability Insurance: Rescission - An Equitable Remedy
  12. The Duties Of An Insured Presenting A Third Party Bodily Injury and Property Damage Claim
  13. The Statement And the Investigation of Third Party Liability Insurance Claim
  14. Compliance with Good Faith Settlement Practices Regulations
  15. Corporate Liability Insurance: Millions For Defense Not A Dime For Tribute
1 Review (5 ratings)


Anonymous Author
This course helped to increase my understanding of the claim adjuster's role.

Course Complexity: Foundational

This is the introduction to the course so the person taking the course can understand what is needed to be a certified expert in corporate liability insurance.

No advanced preparation or prerequisites are required for this course but it would be useful to complete the Certified Expert in Corporate Property Insurance course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction Certified Expert in Corporate Liability Insurance -- Excellence in Claims Handling9:30
  Excellence in Liability Claims Handling Part 19:26
  Excellence in Liability Claims Handling Part 29:43
  Excellence in Liability Claims Handling Part 37:49
  Certified Expert in Corporate Liability Insurance -- Excellence in Claims Handling45:35
  Slides: PreamblePDF
  Preamble Glossary/IndexPDF