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Duration: 1 Hour
Level: Intermediate
CPE Not Available

This course explains how insurers comply with state-mandated good faith claims settlement practices regulations. The course explains the regulations, what they impose on the insurer and how the insurer will fulfill the regulations. 

The course explains the following:

  1. All of the Good Faith Claims Settlement Practices Regulations.
  2. The California Regulations are a model for settlement practices regulations across the country.
  3. The Regulations were created to assist insurers to understand the minimum claims handling conduct to conform to the Fair Claims Settlement Practices.
  4. The Regulations were designed to punish an insurer who failed to treat an insured with good faith and fair dealing.
  5. The regulations do not provide an exclusive definition of all unfair claims settlement practices.
  6. The meaning and practice of a claims investigation.
  7. How policy terms and conditions are explained to an insured after a loss.
  8. The duties imposed on claims personnel.
  9. Standards for Prompt, Fair and Equitable Settlements of various types of insurance.
  10. Whether the State Department of Insurance has the power to change the meaning of a statute.

Learning Objectives

  • Recognize what a good faith settlement practice is.
  • Explore why Fair Claims Settlement Practices Regulations are required.
  • Identify what is necessary to conduct a thorough and fair claims settlement practice.
  • Explore what is needed to conduct a thorough investigation.
  • Explore the statue against unfair claims settlement practices.
  • Explore the training required to explain the regulations to each claims person.


No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 ext. 106, or send an e-mail to .
Course Syllabus
  13:38Introduction to Compliance with Good Faith Settlement Practices Regulations
  9:56Sections 2695.3 - 2695.5
  8:42Sections 2695.6 & 2695.7
  9:11Section 2695.7 Standards for Prompt, Fair and Equitable Settlements
  7:00Section 2695.8 Additional Standards Applicable to Automobile Insurance
  13:09Sections 2695.9 - 2695.11, 2695.7 (h) & 790.03 (h)
  9:53California Insurance Code Section 790.03
  1:11:30Compliance with Good Faith Settlement Practices Regulations
  PDFSlides:Compliance with Good Faith Settlement Practices Regulations
  PDFCompliance with Good Faith Settlement Practices Regulations Glossary