Instructor for this course
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Join Randy Dean, MBA, and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast, as he expands beyond e-mail processing, productivity, and efficiency into the realm of e-mail etiquette. We discuss how to make your emails get attention, actually get read, and then get acted upon. We deconstruct a good e-mail, starting with smarter subject lines that get noticed and get opened. We move into opening instructions that make the e-mail easy to understand and make action points, delegations, and deadlines clear and obvious. We cover effective body copy that helps recipients fully understand the message. And, we talk about effective closes that leave the recipient confident with next actions. Finally. we discuss how grammar still matters (yes, it does!)

We also discuss multi-party e-mails and how to help make each person's action items and deadlines clear, assisting with team coordination. We, of course, discuss several "problem" e-mail types -- those lacking clear instructions, overusing CC's, FYI's, and "reply alls", emails laden with complex or emotional content, "ping-pong" e-mails (you know - those e-mails that keep bouncing around between folks) and more.

We also talk about the right way to use e-mail for critical and/or urgent communications, and how to identify and re-use successful e-mail communications and templates to increase efficiency while simultaneously enhancing communications quality. 

* This course shows screen shots which may have small text as they are demonstrating real-world use of software which has font sizing we cannot change for demonstration purposes. Therefore, your experience will be best on a full screen device such as a tablet, laptop of desktop computer. We recommend that you fully upsize the screen when you view these videos.

Course Series

This course is included in the following series:

2 CoursesTaming the Email Beast

  1. Taming the E-mail Beast: Key Strategies for Managing E-mail Overload
  2. Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications

Learning Objectives

  • Recognize the difference between a good subject line and poor subject line for getting desired response from an e-mail message
  • Discover how to develop a message that has a structure that begets the desired actions/responses/deliverables from the e-mail recipient
  • Explore how to develop the ability to compose effective multiparty e-mails that clearly identify the responsibilities of each individual recipient, and recognize when to not send a multiparty e-mail due to confusion.

29 Reviews (68 ratings)Reviews

5
Anonymous Author
As expected --- very informative with practical tips which I'm also planning to use even for my personal stuff. I took all three available courses presented by Mr. Dean one after the other. Need I say more? At the end of the course, Mr. Dean mentioned other courses which I don't see here. Any chance Illumeo can make them available? Thank you in advance.
5
Member's Profile
This webinar talks about how to improve the way we communicate through e-mail by writing and sending clear, concise, and relevant messages to our recipients and avoiding pitfalls such as lengthy and overly complex messages, overuse of the BCC and Reply All features, etc.
5
Member's Profile
This course should be required before I.T. activates a new employee's email account. The interval between mandatory refresher courses can be adjusted to fit the user's compliance with the principles enumerated therein.
4
Member's Profile
Many good suggestions but some recommended alternatives may need to consider different environments/circumstances (like how a would-be sender can send urgent messages if they cannot call/visit).
4
Anonymous Author
There are few tips that are really helpful but most of the topics covered is very common. The speaker is very entertaining and keeps the discussion very lively.
4
Anonymous Author
Excellent course for how to write effective emails. Maybe another course could include how to properly deal with emails once read (filing system).
4
Anonymous Author
Overall great course. Randy made email etiquette as entertaining as possible. Lots of good best practices and ways to increase productivity.
5
Member's Profile
Great course on sensible tips to use email more effectively, focusing on the subject line. This could save time from everyone's day.
5
Anonymous Author
Now if only the rest of the world would follow these guidelines, email communications would be so much more user friendly.
5
Member's Profile
I enjoy Mr. Dean's presentations and I am already putting several of his e-mail recommendations into action.
4
Member's Profile
The info could have been covered in a shorter period because lots of information was repeated.
4
Anonymous Author
Some good info but much has already been used by us. Need some more stuff on email training.
4
Anonymous Author
Good learning platform when it comes to e-mails & stuff, i really liked what i learned here
4
Anonymous Author
There are some good tips on sending e-mails, although most of the info is common sense.
4
Member's Profile
Some good tips but a lot of it was common sense or covered in Randy's prior lessons.
4
Anonymous Author
Lots of good information and helpful tips. A little wordy and lengthy.
4
Member's Profile
some good info but much of it already covered in taming email course.
4
Member's Profile
We need more email training. It is totally over and misused
5
Anonymous Author
Excellent clear presentation and very good tips and advise
4
Member's Profile
People who are on initial stage of working
5
Member's Profile
Very relevant to my day-to-day tasks.
5
Member's Profile
Good information and thinking points
5
Member's Profile
Everything was simple and thorough.
5
Member's Profile
Great course! Very informative.
5
Member's Profile
Interesting useful information
5
Member's Profile
Great class! wonderful tips!
4
Member's Profile
easy to understand
5
Member's Profile
Valuable!
5
Member's Profile
Good

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
Subject Lines
  9:36Great Subject Lines
  12:42Solid Subject Lines
Proper Intro and Grammar, Punctuation, Spelling
  8:55Opening Intro. Following Subject
  8:03Grammar, Punctuation, Spelling
Urgency, Complexity, and Nuisances
  6:49Urgency in E-mails
  11:22Complexity
  9:40Particular Nuisances: CC's, FYI's, Reply All's
CONCLUSION
  12:05Something Fun and Useful
Continuous Play
  1:27:56Taming the E-mail Etiquette Beast: Strategies for Finding Sanity in Your E-mail Communications
SUPPORTING MATERIALS
  PDFSlides: Taming the E-mail Etiquette Beast
  PDFTaming the E-mail Etiquette Beast Glossary/Index
Bonus Materials
  PDFBonus Article: Properly Dealing with the Four Key Types of Misused E-mails
  PDFBonus Article: Smarter E-mail Subject Lines
  PDFBonus Article: Finding Sanity in Your Written E-mail Communications
REVIEW & TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM