INTRODUCTION AND OVERVIEW
Pre and Post Sales
10:06Pre-Sale - Customer Vetting
13:41Post-Sale Customer Activities
Factoring and Cash Applications
14:54Factoring
6:51Cash Applications
Collections
25:29In-House Collections
5:13Top 10 for Failing Internal Collection Initiatives
7:16Outside Collections
Best Practices and Conclusion
15:19Best Practices
3:14Additional Resources and Conclusion
SUPPORTING MATERIALS
PDFSlides: Commercial Credit Training
PDFCommercial Credit Training Glossary/Index
PDFCheck List and Call Scripts
REVIEW & TEST
quizREVIEW QUESTIONS
examFINAL EXAM