According to a study by CareerBuilder, 35% of the workforce encounters bullies at work. Workplace bullying is systematic psychological abuse that degrades and humiliates, and causes anxiety, depression, burnout, and lower levels of job satisfaction in targets and bystanders. Bullying includes frequent yelling, manipulation of work, nasty emails, social isolation, and a host of other negative behaviors. If allowed to flourish, it invites severe, damaging consequences for your organization including increased turnover, communication breakdown, reduced quality of work and poor customer service.

Join Catherine Mattice, internationally recognized expert and author of the book hailed by Ken Blanchard as, “the most comprehensive and valuable handbook” on workplace bullying, as she takes you through the process of developing effective strategies for stopping workplace bullying and provides a step-by-step guide for building a healthy workplace where employees can thrive.

Learning Objectives
  • Identify workplace bullying behaviors and recognize the damage bullying causes your organization
  • Explore the similarities and differences between bullying and harassment
  • Identify the three steps of assertiveness needed to stand up to a bully
  • Discover tools for coaching a workplace bully
  • Identify simple steps you can take to make a positive change in your workplace culture



Last updated/reviewed: March 18, 2024
2 Reviews (10 ratings)


Anonymous Author
I found this course very helpful. It helped clearly define what bullying is, gave examples of her behavior to help me spot when it's occurring, and provided concrete actions to take in making a difference in changing the culture of the organization. I especially appreciated the question exercise she walked through in how to correct a group who has normalized bullying behaviors.

Member's Profile
Very educational and engaging. The presenter was very knowledgeable without droning on & on about the same things over and over,Iy was great.

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
Introduction and Overview
  Introduction to Workplace Bullying: What Managers Need to Know to Address and Eradicate It5:42
  What is Workplace Bullying?10:19
  Workplace Bullying Vs. Harassment 8:29
  Workplace Bullying is Social6:25
5 Steps to Ending Workplace Bullying
  Steps 1 and 29:11
  Steps 3 and 411:35
  Steps 4 and 54:45
Continuous Play
  Workplace bullying: What managers need to know to address and eradicate it 56:26
  Slides: Workplace BullyingPDF
  Workplace Bullying Glossary/IndexPDF