Instructor for this course
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According to a study by CareerBuilder, 35% of the workforce encounters bullies at work. Workplace bullying is systematic psychological abuse that degrades and humiliates, and causes anxiety, depression, burnout, and lower levels of job satisfaction in targets and bystanders. Bullying includes frequent yelling, manipulation of work, nasty emails, social isolation, and a host of other negative behaviors. If allowed to flourish, it invites severe, damaging consequences for your organization including increased turnover, communication breakdown, reduced quality of work and poor customer service.

Join Catherine Mattice, internationally recognized expert and author of the book hailed by Ken Blanchard as, “the most comprehensive and valuable handbook” on workplace bullying, as she takes you through the process of developing effective strategies for stopping workplace bullying and provides a step-by-step guide for building a healthy workplace where employees can thrive.

Learning Objectives

  • Identify workplace bullying behaviors and recognize the damage bullying causes your organization
  • Explore the similarities and differences between bullying and harassment
  • Identify the three steps of assertiveness needed to stand up to a bully
  • Discover tools for coaching a workplace bully
  • Identify simple steps you can take to make a positive change in your workplace culture

 

 

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
Introduction and Overview
  5:42Introduction to Workplace Bullying: What Managers Need to Know to Address and Eradicate It
  10:19What is Workplace Bullying?
  8:29Workplace Bullying Vs. Harassment
  6:25Workplace Bullying is Social
5 Steps to Ending Workplace Bullying
  9:11Steps 1 and 2
  11:35Steps 3 and 4
  4:45Steps 4 and 5
Continuous Play
  56:26Workplace bullying: What managers need to know to address and eradicate it
SUPPORTING MATERIALS
  PDFSlides: Workplace Bullying
  PDFWorkplace Bullying Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM