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In this course we explore the nature and complexity of crisis containment and how this can be addressed using a constructive and transformative toolkit that leads to crisis resolution. This leads to a conversation about the tools needed to support individuals through the cognitive, emotional, behavioral and social dynamics of sense-making process and how to influence the sense giving process to communicate problem solving and shape the narrative.

Then we explore how to navigate the three stages of crisis containment: crisis onset, crisis stabilization and crisis resolution. This course serves to examine how leaders need to take responsibility for containing the crisis situation and what tools are needed to organize a response which leads to crisis resolution.

Learning Objectives

  • Explore the nature and complexity of crisis containment and how this can be addressed using a constructive and transformative toolkit that leads to crisis resolution.
  • Identify the tools needed to support individuals through the sense making and sense giving processes.
  • Discover how to navigate through the three stages of crisis containment.
Last updated/reviewed: May 28, 2022

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesBuilding Organizational Resilience Certification

  1. Introduction to Business Resilience
  2. Building Resilient Operations
  3. Preparing for Crisis (Crisis Management)
  4. Better Risk Management
  5. Leading Through Crisis
  6. Toolkits for Withstanding Business Shocks
  7. Team Dynamics for Successful Recovery
  8. Creating Value in Uncertain Times

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  0:56Learning Objectives for Toolkits for withstanding Business Shocks
  13:06Key Concepts
  11:02The Complexity of Crisis Containment
  11:53The Complexity of Crisis Containment Cont'd
  16:50Sensemaking and Sensegiving
  9:06Three Stages of Crisis Containment
  2:48Conclusion
CONTINUOUS PLAY
  1:05:41Toolkits for Withstanding Business Shocks
SUPPORTING MATERIAL
  PDFSlides: Toolkits for Withstanding Business Shocks
  PDFToolkits for Withstanding Business Shocks Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM