Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

This course helps supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Course Key Concepts: Manager, new manager, supervisor, leadership.

Learning Objectives
  • Identify and list the 4 activities necessary to set expectations.
  • Discover and summarize goal setting strategies.
  • Identify and list 3 strategies to delegate work.
  • Explore and establish different ways to deliver feedback.
  • Discover and define strategies to resolve conflict.
Last updated/reviewed: August 7, 2023
5 Reviews (28 ratings)


Member's Profile
I am not currently in a supervisory position, but hope to be within a year. This is a good introduction to the roles of a supervisor. Ty made each idea understandable and the examples helped to make them relatable. Thank you.

Anonymous Author
I found the course very helpful and informative. I loved the positive and honest approach. It's a great introduction to management/ leadership. Since English isn't my first language, subtitles would have been helpful.

Anonymous Author
This coarse gave me insight into how to set expectations and goals within a group to achieve success at work, as well as dealing with conflicts that may arise in a group.

Member's Profile
Great course with very beneficial information. I will use this information and the tools given to become a better supervisor. Thank you.

Anonymous Author
Excellent course on supervision techniques for new managers, including practical examples and insights.

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
Introduction and overview
  Introduction to Supervising Others for New Managers0:52
  Setting Expectations3:32
  Goal Setting Strategies5:09
  Delegating The Work6:16
  Skills to Delegate the Work6:56
  Ways to Deliver Feedback9:35
  Strategies to Resolve Conflict4:39
  Final Thoughts 2:25
  Supervising Others for New Managers39:22
  Slides: Supervising Others for New ManagersPDF
  Supervising Others for New Managers Glossary/ IndexPDF
  Workbook: Supervising Others for New ManagersPDF