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Duration: 1 Hour
Level: Intermediate
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Expert Certifications

Wouldn’t it be great to hear the following from a vendor?  “We show a past due invoice on your account.  We must have made a mistake.  Can you help us figure it out”?  Believe it or not, it can happen. 

This course covers Credit Holds - what they are, why they happen (it may not have anything to do with past due amounts) and how to have them removed. We also explore the pros and cons of Vendor Statement Reconciliations and some of the ways inquiries from vendors can be managed.

We also look at some of the connections between vendors and the company. Things like: What information should be supplied to or requested from the vendor when onboarding them?  Does the information to be supplied to the vendor include Accounts Payable’s (AP) requirements? How does your Accounts Payable staff feel about calls from Accounts Receivable teams - Especially when the funds are not yet due? 

Establishing strong working relationships with vendors can take a great deal of time in the beginning but once protocols are developed, the number of issues should go down and working on any remaining issues should take less time. And taking this course is the first step to strengthen those relationships.

Course Collections

This course is included in the following Course Collections:

Learning Objectives

  • Discover how to initiate and strengthen a working relationship with a vendor.
  • Investigate how employees outside of Accounts Payable (AP) can impact relationships with vendors; good and bad.
  • Identify what a Credit Hold is and how one can be avoided or removed.
  • Explore the benefits of performing Vendor Statement Reconciliations and how to complete them more efficiently.
  • Consider options on how an Accounts Payable Operation can manage inquiries from Vendors more effectively.

1 Review (7 ratings)Reviews

Anonymous Author
the course would help an beginner to understand relationships flow with AP and vendor.


No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 ext. 106, or send an e-mail to .
Course Syllabus
  2:51Introduction to Strengthening Vendor Relationships
Steps That Can Be Taken by Accounts Payable
  10:56Understanding and Building the Foundation
  8:22The Love/Hate Relationship
  5:10Accounts Payable is in The Middle
  6:21Credit Holds and Their Impact
  7:58Identifying Issues
Continuous Play
  44:12Strengthening Vendor Relationships
  PDFSlides: Strengthening Vendor Relationships
  PDFStrengthening Vendor Relationships Glossary/Index