What is the one thing you can always count on during and after a presentation? Questions, of course! However, most people take this part of their presentation for granted when it can be even more important than the presentation itself. This course gives you proven and effective tools you can immediately use the next time you are in a position where you are answering questions.

This workshop teaches you how to answer questions more effectively, especially the most difficult ones and those for which you don’t have ready answers at hand. You learn several techniques to make Q&A sessions more memorable (in a good way) and to build effectively on the strength and credibility established during your presentation. You also learn how to practice presenting skillful and compelling answers to the toughest questions you might face.

Learning Objectives
  • Explore how to maintain control when responding to questions.
  • Identify ways to handle interrupters, grandstanders, and rabbit holes.
  • Discover how to deal with general statements and objections.
  • Recognize the missing link in most answers.
Last updated/reviewed: January 8, 2023
2 Reviews (8 ratings)


Member's Profile
This was a great follow-up to "How to Captivate Any Audience". I found some of the tips to be great reminders on how to keep your audience engaged and will certainly be trying to remember these when I'm working with people.

Member's Profile
The tips here were very helpful and practical in helping guide anyone in a Q&A and presentation situation.

Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Q&A Mastering The Unpredictable4:58
Mastering The Unpredictable
  Active Listening7:16
  Ask Questions, Don't Interrupt, Don't Get Defensive, Change But to And, Segue, Don't Lie11:34
  Types of Questions11:00
  Advanced Questions6:01
  Closing Q&A5:32
Continuous Play
  Q&A Mastering the unpredictable35:13
  Slides: Q&A Mastering The UnpredictablePDF
  Q&A Mastering the unpredictable Glossary/IndexPDF