New Course
0.5 Hours (On-Demand)
CPE Not Available
Instructor for this course
more

What is the one thing you can always count on during and after a presentation? Questions, of course! However, most people take this part of their presentation for granted when it can be even more important than the presentation itself. This course gives you proven and effective tools you can immediately use the next time you are in a position where you are answering questions.

This workshop teaches you how to answer questions more effectively, especially the most difficult ones and those for which you don’t have ready answers at hand. You learn several techniques to make Q&A sessions more memorable (in a good way) and to build effectively on the strength and credibility established during your presentation. You also learn how to practice presenting skillful and compelling answers to the toughest questions you might face.

Learning Objectives

  • Explore how to maintain control when responding to questions.
  • Identify ways to handle interrupters, grandstanders, and rabbit holes.
  • Discover how to deal with general statements and objections.
  • Recognize the missing link in most answers.
Last updated/reviewed: April 13, 2018

Prerequisites

Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  4:58Introduction to Q&A Mastering The Unpredictable
Mastering The Unpredictable
  7:16Active Listening
  11:34Ask Questions, Don't Interrupt, Don't Get Defensive, Change But to And, Segue, Don't Lie
  11:00Types of Questions
  6:01Advanced Questions
CONCLUSION
  5:32Closing Q&A
Continuous Play
  35:13Q&A Mastering the unpredictable
SUPPORTING MATERIALS
  PDFSlides: Q&A Mastering The Unpredictable
  PDFQ&A Mastering the unpredictable Glossary/Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM