Many companies depend heavily on Professional Services (PS) to support the sale, implementation, and ongoing support of their product line(s). From the office of the CFO's perspective, this has significant impact to revenue, expenses, margins, and most of the company’s operations.

Recent research is clear that the majority of companies offering Professional Services are leaving substantial money on the table due to under-utilization of human capital and poor project performance.

This course provides a helpful and actionable guide for finance leaders and their organizations to better understand the drivers of PS performance, best practices in execution, and specifics of how they can support and enable the PS team’s mission. 

Learning Objectives
  • Identify key economic drivers of Professional Services businesses
  • Recognize expenses associated with Professional Services businesses and how to address/minimize them
  • Identify measures and metrics to use when measuring, reporting on and understanding Professional Services businesses



Last updated/reviewed: March 21, 2024
7 Reviews (22 ratings)


Anonymous Author
Good material and appropriate coverage. Instructor seemed slightly disengaged so at times it was hard to focus but content gives you good understanding. Would have been helpful to include some optimization formulas for building out the team "shape" and matching against pipelines (i.e. actual tools)

Anonymous Author
The course provided all the info I needed to prepare very well for a conference call and a new Finance role. Thank you Mark Lacroix!

Anonymous Author
Helpful information I did not know before. Easy to understand and absorb.

Anonymous Author
Key Economic Drivers of Professional Services agenda is fresh approach.

Anonymous Author
Pretty basic information on managing a professional services practice

Member's Profile
Basic info - a few specific industry examples would have been nice.

Member's Profile
good class but wanted more depth..

Course Complexity: Advanced

Prerequisite: Experience with offering professional services in support of product lines


Advanced Preparation: None


Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
Supporting and Enabling Effective Professional Ser
  Key Economic Drivers of Professional Services7:55
  Establishing Services Pricing12:04
  Utilization 7:28
  Industry Benchmarks 5:36
  Actionable Steps12:27
  Standardizing Service Delievery8:01
  Slides: Supporting and Enabling Effective Professional ServicesPDF
  Supporting and Enabling Effective Professional Services Glossary/IndexPDF