Instructor for this course
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Many companies depend heavily on Professional Services (PS) to support the sale, implementation, and ongoing support of their product line(s). From the office of the CFO's perspective, this has significant impact to revenue, expenses, margins, and most of the company’s operations.

Recent research is clear that the majority of companies offering Professional Services are leaving substantial money on the table due to under-utilization of human capital and poor project performance.

This course provides a helpful and actionable guide for finance leaders and their organizations to better understand the drivers of PS performance, best practices in execution, and specifics of how they can support and enable the PS team’s mission. 

Learning Objectives

  • Identify key economic drivers of Professional Services businesses
  • Recognize expenses associated with Professional Services businesses and how to address/minimize them
  • Identify measures and metrics to use when measuring, reporting on and understanding Professional Services businesses

 

 

3 Reviews (11 ratings)Reviews

5
Anonymous Author
The course provided all the info I needed to prepare very well for a conference call and a new Finance role. Thank you Mark Lacroix!
3
Anonymous Author
Pretty basic information on managing a professional services practice
4
Member's Profile
good class but wanted more depth..

Prerequisites

Course Complexity: Advanced

Prerequisite: Experience with offering professional services in support of product lines

 

Advanced Preparation: None

 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
Supporting and Enabling Effective Professional Ser
  7:55Key Economic Drivers of Professional Services
  12:04Establishing Services Pricing
  7:28Utilization
  5:36Industry Benchmarks
  12:27Actionable Steps
CONCLUSION
  8:01Standardizing Service Delievery
SUPPORTING MATERIALS
  PDFSlides: Supporting and Enabling Effective Professional Services
  PDFSupporting and Enabling Effective Professional Services Glossary/Index
REVIEW & TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM