The ability to communicate is a vital ladder to all career development. Without sufficient communication skills, it will be difficult to move upwards. As a professional, you have to be a perfect communicator.

This training program focuses on the most essential face to face communication skills from choosing your words and using language that engages others and build better rapport to interpreting and using the power of body language.

Course Key Concepts: Communication Skills, Body Language, Active Listening, Rapport.

Learning Objectives
  • Discover and define what makes a great communicator.
  • Identify and list the 4 basic principles of communication.
  • Explore and define communication “FBI”.
  • Recognize and list 6 techniques to improve active listening.
  • Discover and determine different types of questions to ask in conversation.
Last updated/reviewed: August 23, 2023
14 Reviews (110 ratings)

Reviews

5
Anonymous Author
Thoroughly enjoyed this course, learned some valuable soft skills that I desperately need, and the instructor presented the information in an easy-to-learn manner.
5
Anonymous Author
Very helpful in guiding communication skills. Very good points to increase communication. I hope to take what I have learned and apply to my own conversations.
4
Anonymous Author
The course was very good. The speaker was very good. She provided a lot of inputs and valuable insights. The material was well organized and well structured.
5
Anonymous Author
I thought this course was very interesting and helpful. I thought the instructor explained the topic very well. I would recommend this course to others.
4
Member's Profile
I liked the nonverbal communication section. It helped to know what I should and should not do with my eyes, hands, and stance.
5
Anonymous Author
This course provided a good overview and helpful tips and techniques for communicating effectively.
5
Anonymous Author
I enjoyed how relatable and interesting the instructor made the material. Very Good course!
5
Anonymous Author
This was better than I anticipated. There are some useful bits to learn in the course.
4
Anonymous Author
I'm looking forward to using these techniques in conversations in the future.
4
Member's Profile
good hints and insights about communication, I learned a lot.
4
Anonymous Author
This was a good course explaining good communication skills.
4
Anonymous Author
Good skills and lessons to add to a professional's toolbox.
5
Anonymous Author
Good course, and I learned a lot. It was very informative
5
Anonymous Author
listening is very important, great points in this lesson.
show all reviews
Prerequisites
Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
  Course Overview CPE
Course Syllabus
INTRODUCTION AND OVERVIEW
  Introduction to Powerful Communication Strategies to Build Rapport4:16
USING ENGAGING LANGUAGE
  Using Engaging Language - Focus6:20
  Using Engaging Language - Be Specific2:55
  Using Engaging Language - I Messages3:52
EFFECTIVE QUESTIONING STRATEGIES
  Effective Questions6:35
ACTIVE LISTENING TECHNIQUES
  Active Listening Techniques - Active Listening3:20
  Active Listening - Ways to Listen Better12:48
NON-VERBAL COMMUNICATION
  Non-Verbal Communication6:58
  Setting the Pace3:09
  Body Language10:36
  Body Language Activity5:23
CONTINUOUS PLAY
  Powerful Communication Strategies to Build Rapport1:06:12
SUPPORTING MATERIAL
  Slides: Powerful Communication Strategies to Build RapportPDF
  Powerful Communication Strategies to Build Rapport Glossary/ IndexPDF
  Workbook: Powerful Communication Strategies to Build RapportPDF
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam