Instructor for this course
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The ability to communicate is a vital ladder to all career development. Without sufficient communication skills, it will be difficult to move upwards. As a professional, you have to be a perfect communicator.

This training program focuses on the most essential face to face communication skills from choosing your words and using language that engages others and build better rapport to interpreting and using the power of body language.

Course Key Concepts: Communication Skills, Body Language, Active Listening, Rapport.

Learning Objectives

  • Discover and define what makes a great communicator.
  • Identify and list the 4 basic principles of communication.
  • Explore and define communication “FBI”.
  • Recognize and list 6 techniques to improve active listening.
  • Discover and determine different types of questions to ask in conversation.
Last updated/reviewed: June 7, 2021

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  4:16Introduction to Powerful Communication Strategies to Build Rapport
USING ENGAGING LANGUAGE
  6:20Using Engaging Language - Focus
  2:55Using Engaging Language - Be Specific
  3:52Using Engaging Language - I Messages
EFFECTIVE QUESTIONING STRATEGIES
  6:35Effective Questions
ACTIVE LISTENING TECHNIQUES
  3:20Active Listening Techniques - Active Listening
  12:48Active Listening - Ways to Listen Better
NON-VERBAL COMMUNICATION
  6:58Non-Verbal Communication
  3:09Setting the Pace
  10:36Body Language
  5:23Body Language Activity
CONTINUOUS PLAY
  1:06:12Powerful Communication Strategies to Build Rapport
SUPPORTING MATERIAL
  PDFSlides: Powerful Communication Strategies to Build Rapport
  PDFPowerful Communication Strategies to Build Rapport Glossary/ Index
  PDFWorkbook: Powerful Communication Strategies to Build Rapport
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM