Today’s workplace takes us all over the world, both literally and figuratively.  We might be doing business with a company in another country, having a manufacturing facility in yet a different country, and working side by side with people born and raised anywhere and everywhere in the world. Without realizing there are differences to be honored, we often create misunderstandings, mistakes, and unnecessary conflict.

To be successful, it becomes important to learn the major differences in culture and behavioral expectations of those with whom we interact.  This includes learning their primary way of behaving and believing.

Having taught International Business in an MBA program for several years, my students taught me far more about cultural differences and expectations than I ever taught them.  Between us, a great deal of research has been accomplished and will be shared in this course.  In addition, I conducted research with employees of companies that were based primarily in other countries.

Many of my corporate clients have facilities in other countries, vendors and clients all over the world, and employ people who were raised and educated elsewhere.

This course offers an overview and generalizations about how different people see things such as their relationships with other people, attitudes about time and aging, and attitudes toward the environment – the external world. 

Learning what people believe, how they think, and how they make decisions will aid you in your working relationships with others, improve your reputation, increase productivity, teamwork, and cooperation – all of which will improve the organization’s bottom line.

Course Series

This course is included in the following series:

2 CoursesDoing Business in a Global Environment

  1. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  2. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
Learning Objectives
  • Discover the Ten Variables Associated with Cultural Orientations
  • Explore the Different Aspects of Culture
  • Recognize elements of Four Organization Cultures
  • Identify Non-Verbal communication Across Cultures
  • Identify some Country-Specific cultural beliefs
Last updated/reviewed: March 12, 2024

Included In Certifications

This course is included in the following Certification Programs:

29 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In the Workplace
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Group Decision Making and Problem Solving
  10. Resolving Workplace Conflict
  11. Company Culture: Creating and Maintaining the Best
  12. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  13. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  14. Effective Time Management and Goal Setting/Delegation
  15. Culture: Inside the Company and Outside the Country
  16. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  17. Finding Success with Teams Working Far Apart
  18. Change Management: The People Side
  19. Effective Workplace Negotiation and Persuasion
  20. Ethics and Attitude in the Workplace
  21. Creating Rewards and Recognitions that Get You What You Want to Achieve
  22. Onboarding: From Entry-Level to Senior Executive
  23. Marrying Career Development with Succession Planning
  24. Visibility Enhances Promotability
  25. Delegating Skills for Managers
  26. Assertiveness Skills for Executives, Managers and HR Professionals
  27. How EQ Helps Motivate Your Staff
  28. Effective Meeting Management for Leaders, Managers, and Facilitators
  29. Communication: A Two-Way Process
11 Reviews (29 ratings)


Anonymous Author
The instructor provided an excellent overview of cultural variances, behaviors, and mindful considerations when engaging and interacting with a global workforce. This course served as a great refresher, while also providing many real-world examples of cultural differences. Very insightful and informative for anyone in today's business world.

Anonymous Author
More companies and HR jobs I see are becoming global, so this was a great learning lesson for me to start to understand a global mindset in regards to culture and behavior.

Member's Profile
One of the exam questions was about a topic covered on slide 70. However, the presentation completely skipped over a number of slides after 58, including slide 70.

Member's Profile
It was a good introduction to culture and I learned some very interesting things. However, at times it seemed like there was a lot of disconnected terminology.

Anonymous Author
Some parts of the videos are missing, you may feel like you are losing some information but in reality there is not anything you are missing so it is fine.

Member's Profile
Tons of information provided on this topic of cross country work arrangements

Anonymous Author
Great job. Thank you very much. I really appreciate the course. Excellent.

Member's Profile
Good training. Some materials on the deck were not covered.

Member's Profile
Well presented. Clearly described. Very interesting.

Anonymous Author
Very helpful course in identifying cultural norms.

Anonymous Author
Examples shared were very helpful

Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course.

This is part one of a two Part Course.

***This course contains broad country specific, cultural and behavioral generalizations, and sensitive listeners are cautioned in advance.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Cultural and Behavioral Information for Business in an International – Global Environment6:49
Distinctions, Definitions, and Tips
  Critically Important Distinctions2:14
  More Definitions5:43
  Tips for Work Travel12:01
  Orientation to Cultural Differences7:12
  Cultural Orientation and Behavior8:04
  Cross Cultural Terms10:52
  Cultural and Behavioral Information for Business in an International – Global Environment 58:22
  Slides: Cultural and Behavioral Information Part IPDF
  Cultural and Behavioral Information Part I Glossary/IndexPDF