The Obligations of a Public Insurance Adjuster

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This course explains what a public insurance adjuster is, and how a public insurance adjuster serves an insured who presents a claim to an insurer. The public insurance adjuster is a licensed professional who acts as an agent for the insured pursuant to an assignment signed by the insured in favor of the public insurance adjuster. 

This course covers the following:

  1. The licensing of a public insurance adjuster.
  2. The reason for the existence of public insurance adjusters.
  3. How a public insurance adjuster is remunerated.
  4. The difference between a public insurance adjuster and an independent insurance adjuster or an insurance company employed adjuster.
  5. The ethical requirements imposed by the National Association of Public Insurance Adjusters.
  6. The service(s) provided by public insurance adjusters.
  7. How a person can be licensed as a public insurance adjuster.
  8. What a public adjuster may not do.
  9. How a public adjuster helps an insured prepare and present a claim to an insurer.
  10. Why the public adjuster should always be reasonable, professional, honest, forthcoming, prompt, and knowledgeable. 

The final portion of the video is a brief summation of the Preamble and 15 courses in the Certified Expert in Corporate Property Insurance program that establishes how a Certified Expert in Corporate Property Insurance (CECPI) is a necessary asset to every business and every insurer. CECPI Experts can work with management professionally to allow them to work as risk managers, or work closely with the risk manager to review insurance proposals to determine if the proposal meets the need of the insurer.

Learning Objectives
  • Understanding what a public insurance adjuster is.
  • Why an insured would retain the services of a public adjuster.
  • What is necessary to for a public insurance adjuster to present a thorough claims presentation.
  • What is needed of a public insurance adjuster to help the insured present a thorough, fair, and complete and honest claim.
  • Understand the statue that regulate the work of a public insurance adjuster.]
Last updated/reviewed: March 18, 2024

Included In Certifications

This course is included in the following Certification Programs:

16 CoursesCorporate Property Insurance Certification

  1. Introduction: Excellence in Claims Handling
  2. How to Acquire a First-Party Property Insurance Policy
  3. How to Read and Understand an Insurance Policy
  4. The Necessity of an Honest and Complete Insurance Application
  5. The Basics of the Law of Contracts for the Insurance Professional
  6. Ethics for the Insurance Professional
  7. What is the Problem with Fraud?
  8. Interviewing Techniques for the Insurance Professional
  9. Investigation of a First-Party Property Insurance Claim
  10. The Creation of a Scope, Statement, and Proof of Loss
  11. The Duties of an Insured Presenting a First-Party Property Claim
  12. The Insurance Examination under Oath (EUO)
  13. Insurance Fraud Prevention
  14. Compliance with Special Investigation Unit Regulations
  15. Compliance with Good Faith Settlement Practices Regulations
  16. The Obligations of a Public Insurance Adjuster
Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  The Obligations of a Public Insurance Adjuster6:39
  What is a Public Insurance Adjuster8:48
  Statute Limits What a Public Adjuster Can Do7:16
  The Public Adjuster Should:9:59
The Wrap Up
  The Wrap Up4:16
  Course 15: The Obligations of a Public Insurance Adjuster and Wrap Up36:58
  Slides: The Obligations of a Public Insurance Adjuster PDF
  The Obligations of a Public Insurance Adjuster GlossaryPDF