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The dynamics of the workforce are changing.  The workplace is made up of individuals of all generations, cultures and moral values.  Expectations of millennials vs. "the older" generation can vary dramatically.  Attitudes and reactions to simple, day to day management instruction can be interpreted in numerous ways.

Whether you have held a management position for several years, or are just transitioning to a role which requires you to manage other individuals, you will find that becoming and remaining a good manager is often as much art as science. 

This is the second course in a two part series that is designed to help both new managers and experienced managers excel in their roles. This session focuses on techniques and concepts managers need to understand when working in today’s multi-generational and cultural work force.

Course Series

This course is included in the following series:

2 CoursesThe Art of Being a Good Manager

  1. The Art of Being A Good Manager: Part 1: Traits and Skills
  2. The Art of Being A Good Manager: Part 2: Generational and Cultural Considerations

Learning Objectives

  • Explore Cultural Variances
  • Explore the multi-generational and cultural workforce.
  • Identify Baby Boomers, Generation X, Generation Y, and Generation Z
  • Explore the challenges for today’s managers
Last updated/reviewed: February 24, 2018

17 Reviews (61 ratings)Reviews

4
Anonymous Author
This is very interesting and is very helpful if you are working in an environment with different age bracket. There are various tips that can be applied on day to day operations. The speaker is good and very knowledgeable of the topic.
4
Member's Profile
I found this course to be very useful. I've heard a lot of the generational concepts before but it's something that we need to study continuously to keep perspective. Great presentation!
4
Member's Profile
Characteristics provided for different generations seem reasonable. Not sure that I agree with all the causes noted but does not matter.
4
Member's Profile
A good management course to understand how different generations and cultures have different needs in the workplace.
5
Member's Profile
She has done it again. Lynn is a great presenter and I always walk away with valuable nuggets. Thanks Lynn
4
Anonymous Author
we need more research like these to understand better the generation we are working with
4
Member's Profile
Another good course with very good points that I hadn't considered previously.
5
Member's Profile
Very good course explaining the cultural differences between generations.
4
Anonymous Author
Good content on generational issues. Deliver was on the slow side.
5
Anonymous Author
Great overview for all members of your team.
5
Member's Profile
Good easy to follow. Good notes
5
Anonymous Author
good course, I would recommend
4
Anonymous Author
nice refresher course
5
Anonymous Author
Good course
5
Member's Profile
great!
4
Member's Profile
Good
5
Anonymous Author
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Prerequisites

Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  5:53Introduction to Generational and Cultural Considerations
Generational and Cultural Considerations
  5:57Generational Workforce
  11:04Managing Boomers
  8:14Gen Xer's
  11:33Gen Y
  8:54Other Generational Management Techniques
  9:57Cultural Competence
CONCLUSION
  4:07Gen Z???
Continuous Play
  1:05:44Part 2: The art of being a good manager - managing a multi-dimensional workforce
SUPPORTING MATERIALS
  PDFSlides: Generational and Cultural Considerations
  PDFGenerational and Cultural Considerations Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM