Instructor for this course
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What is a toxic person?  He or she is like the rotten apple that spoils the bunch.  The toxic person is typically far more dangerous than people we identify as different or difficult.  That’s why it is so important for management to be able to identify this type of person and intervene before more harm is done to others – and to the company.

There are people we work with that are different from us – some are even difficult to interact with comfortably and we have courses designed to give you techniques for dealing with peers who are different or difficult.

This is about the type of person who is a whole level worse to deal with than just difficult people. It is about the person whose behavior actually harms others – slowing down their contributions to the company.  Thus it becomes management’s responsibility to keep them in check.

 

Learning Objectives

  • Recognize toxicity by showing you examples of toxic people.
  • Identify some of the differences and similarities between difficult people and toxic people and the reactions they cause in others.
  • Discover differences between those that are merely difficult and those that actually harm others by their behavior.
  • Explore strategies to intervene, managers (and staff) will pick what works for them and for the rest of their staff.
Last updated/reviewed: September 24, 2020

2 Reviews (5 ratings)Reviews

4
Anonymous Author
Geared toward mgmt more than HR - but provided good real-life examples.
5
Anonymous Author
It was very interesting. Thank you. the author gave interesting examples and showed a response model of behavior

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  8:57Introduction to Management’s Role in Dealing with Toxic People
  8:36Toxicity in The Workplace
  6:50Why Management Should Care
  4:11The Difference Between Working With The Toxic Person and The Different People
  12:02Management's Responsibilities
  6:19Summary and Conclusions
CONTINUOUS PLAY
  46:55Management’s Role in Dealing with Toxic People
SUPPORTING MATERIAL
  PDFSlides: Management’s Role in Dealing with Toxic People
  PDFManagement’s Role in Dealing with Toxic People Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM