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Duration: 0.5 Hours
Level: Intermediate
CPE Not Available
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Expert Certifications

This course introduces the "excellence in claims handling" requirement that should be imposed on all insurers. The program requires that insurers maintain a staff of experienced, well trained, and educated claims staff. Everyone involved in insurance – either as an insurer or as an insured – requires excellence in claims handling. From the businesses that need to deal with insurers to the insurers who wish to profit, all need an excellence in claims handling program. Keeping a professional staff dedicated to excellence in claims handling is cost-effective over long periods of time. The businesses that present claims need experts in corporate property insurance to obtain the benefits promised by the policy.

Learning Objectives

  • Explore what is required to provide excellence in claims handling.
  • Identify the insurer who supports excellence in claims handling.
  • Discover why some insurers do not support an excellence in claims handling requirement.
  • Recognize that Insurers and insureds, should, if they wish to succeed, adopt a program to promote excellence in claims handling that can help insurers keep the promises made by the insurance policy and avoid charges of breach of contract and the tort bad faith in both first and third party claims.

1 Review (1 rating)Reviews

5
Anonymous Author
straight forward

Prerequisites

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 ext. 106, or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  5:35Introduction to Excellence in Claims Handling
  6:06Excellence in Claims Handling
  6:20Excellence in Claims Handling (Continued)
  7:38Conclusion
CONTINUOUS PLAY
  25:39Excellence in Claims Handling
SUPPORTING MATERIALS
  PDFSlides: Excellence in Claims Handling
  PDFExcellence in Claims Handling Glossary
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM