This course introduces the "excellence in claims handling" requirement that should be imposed on all insurers. The program requires that insurers maintain a staff of experienced, well trained, and educated claims staff. Everyone involved in insurance – either as an insurer or as an insured – requires excellence in claims handling. From the businesses that need to deal with insurers to the insurers who wish to profit, all need an excellence in claims handling program. Keeping a professional staff dedicated to excellence in claims handling is cost-effective over long periods of time. The businesses that present claims need experts in corporate property insurance to obtain the benefits promised by the policy.

Learning Objectives
  • Explore what is required to provide excellence in claims handling.
  • Identify the insurer who supports excellence in claims handling.
  • Discover why some insurers do not support an excellence in claims handling requirement.
  • Recognize that Insurers and insureds, should, if they wish to succeed, adopt a program to promote excellence in claims handling that can help insurers keep the promises made by the insurance policy and avoid charges of breach of contract and the tort bad faith in both first and third party claims.
Last updated/reviewed: August 19, 2023

Included In Certifications

This course is included in the following Certification Programs:

16 CoursesCorporate Property Insurance Certification

  1. Introduction: Excellence in Claims Handling
  2. How to Acquire a First-Party Property Insurance Policy
  3. How to Read and Understand an Insurance Policy
  4. The Necessity of an Honest and Complete Insurance Application
  5. The Basics of the Law of Contracts for the Insurance Professional
  6. Ethics for the Insurance Professional
  7. What is the Problem with Fraud?
  8. Interviewing Techniques for the Insurance Professional
  9. Investigation of a First-Party Property Insurance Claim
  10. The Creation of a Scope, Statement, and Proof of Loss
  11. The Duties of an Insured Presenting a First-Party Property Claim
  12. The Insurance Examination under Oath (EUO)
  13. Insurance Fraud Prevention
  14. Compliance with Special Investigation Unit Regulations
  15. Compliance with Good Faith Settlement Practices Regulations
  16. The Obligations of a Public Insurance Adjuster
1 Review (2 ratings)


Anonymous Author
straight forward

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Excellence in Claims Handling5:34
  Excellence in Claims Handling6:06
  Excellence in Claims Handling (Continued)6:20
  Excellence in Claims Handling25:39
  Slides: Excellence in Claims HandlingPDF
  Excellence in Claims Handling GlossaryPDF