This course introduces the "excellence in claims handling" requirement that should be imposed on all insurers. The program requires that insurers maintain a staff of experienced, well trained, and educated claims staff. Everyone involved in insurance – either as an insurer or as an insured – requires excellence in claims handling. From the businesses that need to deal with insurers to the insurers who wish to profit, all need an excellence in claims handling program. Keeping a professional staff dedicated to excellence in claims handling is cost-effective over long periods of time. The businesses that present claims need experts in corporate property insurance to obtain the benefits promised by the policy.
Learning Objectives
- Explore what is required to provide excellence in claims handling.
- Identify the insurer who supports excellence in claims handling.
- Discover why some insurers do not support an excellence in claims handling requirement.
- Recognize that Insurers and insureds, should, if they wish to succeed, adopt a program to promote excellence in claims handling that can help insurers keep the promises made by the insurance policy and avoid charges of breach of contract and the tort bad faith in both first and third party claims.
- 1. Interviewing Techniques For The Corporate Liability Insurance Professional
- 2. The Statement And the Investigation of Third Party Liability Insurance Claim
- 3. Managing Corporate Real Estate Operations
- 4. The Necessity For An Honest And Complete Application For Insurance
- 5. Building a Circle of Influence
- 6. Benefits of An Accounts Payable Recovery Audit
- 7. Accounts Payable Optimization
- 8. Contracts For People in Business
- 9. Project Management 101 - An Introduction
- 10. Policy and Procedure Best Practices: Management, Distribution, and Tracking
Included In Certifications
This course is included in the following Certification Programs:
16 CoursesCorporate Property Insurance Certification
- Introduction: Excellence in Claims Handling
- How to Acquire a First-Party Property Insurance Policy
- How to Read and Understand an Insurance Policy
- The Necessity of an Honest and Complete Insurance Application
- The Basics of the Law of Contracts for the Insurance Professional
- Ethics for the Insurance Professional
- What is the Problem with Fraud?
- Interviewing Techniques for the Insurance Professional
- Investigation of a First-Party Property Insurance Claim
- The Creation of a Scope, Statement, and Proof of Loss
- The Duties of an Insured Presenting a First-Party Property Claim
- The Insurance Examination under Oath (EUO)
- Insurance Fraud Prevention
- Compliance with Special Investigation Unit Regulations
- Compliance with Good Faith Settlement Practices Regulations
- The Obligations of a Public Insurance Adjuster
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Prerequisites
No advanced preparation or prerequisites are required for this course.
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