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In this course we examine the key attributes of an event or situation that can threaten the survival and goals of an organization. We start with a brief overview of the attributes of a crisis including threat, urgency, ambiguity, stress and emotions, and the potential for opportunity and gain. This leads to a conversation about the complex and multiple factors that cause crisis including failures and dysfunctions within the organization, external threats that undermine the organization and mismanagement of the crisis by those tasked with resolving it. Then we explore the multidimensional consequences of crisis reflecting the larger environment of which the organization is part.

This course serves to develop an understanding of the phases of a crisis from pre-crisis phase, the crisis phases and the post crisis phase.

Learning Objectives

  • Explore the attributes of a crisis including threat, urgency, ambiguity, stress and emotions, and the potential for opportunity and gain.
  • Identify about the complex and multiple factors that cause crisis including failures and dysfunctions within the organization, external threats that undermine the organization and mismanagement of the crisis by those tasked with resolving it.
  • Discover the multidimensional consequences of crisis reflecting the larger environment of which the organization is part serve to develop an understanding of the phases of a crisis.
Last updated/reviewed: September 20, 2021

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesBuilding Organizational Resilience Certification

  1. Introduction to Business Resilience
  2. Building Resilient Operations
  3. Preparing for Crisis (Crisis Management)
  4. Better Risk Management
  5. Leading Through Crisis
  6. Toolkits for Withstanding Business Shocks
  7. Team Dynamics for Successful Recovery
  8. Creating Value in Uncertain Times

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  2:11Learning Objectives for an Introduction to Business Resilience
  12:32Key Concepts
  11:32Attributes of a Crisis
  9:08Attributes of a Crisis Cont'd
  16:48The Causes of Crisis
  11:56Multidimensional Consequences of Crisis
CONTINUOUS PLAY
  1:04:06Introduction to Business Resilience
SUPPORTING MATERIAL
  PDFSlides: Introduction to Business Resilience
  PDFIntroduction to Business Resilience Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM