In this course we examine the key attributes of an event or situation that can threaten the survival and goals of an organization. We start with a brief overview of the attributes of a crisis including threat, urgency, ambiguity, stress and emotions, and the potential for opportunity and gain. This leads to a conversation about the complex and multiple factors that cause crisis including failures and dysfunctions within the organization, external threats that undermine the organization and mismanagement of the crisis by those tasked with resolving it. Then we explore the multidimensional consequences of crisis reflecting the larger environment of which the organization is part.

This course serves to develop an understanding of the phases of a crisis from pre-crisis phase, the crisis phases and the post crisis phase.

Learning Objectives
  • Explore the attributes of a crisis including threat, urgency, ambiguity, stress and emotions, and the potential for opportunity and gain.
  • Identify about the complex and multiple factors that cause crisis including failures and dysfunctions within the organization, external threats that undermine the organization and mismanagement of the crisis by those tasked with resolving it.
  • Discover the multidimensional consequences of crisis reflecting the larger environment of which the organization is part serve to develop an understanding of the phases of a crisis.
Last updated/reviewed: March 22, 2024

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesBuilding Organizational Resilience Certification

  1. Introduction to Business Resilience
  2. Building Resilient Operations
  3. Preparing for Crisis (Crisis Management)
  4. Better Risk Management
  5. Leading Through Crisis
  6. Toolkits for Withstanding Business Shocks
  7. Team Dynamics for Successful Recovery
  8. Creating Value in Uncertain Times
Prerequisites
Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
INTRODUCTION AND OVERVIEW
  Learning Objectives for an Introduction to Business Resilience2:11
  Key Concepts12:32
  Attributes of a Crisis11:32
  Attributes of a Crisis Cont'd9:08
  The Causes of Crisis16:48
  Multidimensional Consequences of Crisis11:56
CONTINUOUS PLAY
  Introduction to Business Resilience1:04:06
SUPPORTING MATERIAL
  Slides: Introduction to Business ResiliencePDF
  Introduction to Business Resilience Glossary/ IndexPDF
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam