In this course we discuss how performance management processes enable difficult conversations and help to proactively tackle poor performance. We begin with a brief overview of how consistent feedback and coaching from managers leads directly to increased engagement from employees while developing the ability to provide good coaching and feedback leads to more skilled managers. This leads to a conversation about giving actionable feedback focused on behavior.

Then we explore how poor performance can arise from external factors and the importance of seeking out the source of problems in order to resolve them. This course examines the essentials of performance management practice to ensure that managers are better able to offer feedback and have a more holistic view on employee performance.

Course Series

This course is included in the following series:

4 CoursesPerformance Management

  • Introduction to Performance Management
  • Valuing People through Performance Management Processes
  • The Practice of Performance Management
  • How to have Difficult Conversations and Tackle Poor Performance
Learning Objectives
  • Discover and describe how consistent feedback and coaching from managers leads directly to increased engagement from employees.
  • Explore giving actionable feedback focused on behavior.
  • Identify and develop an understanding of how poor performance can arise from external factor.
Last updated/reviewed: March 21, 2024
3 Reviews (16 ratings)

Reviews

5
Member's Profile
This was an enlightening course. Connectivity and communication seem to be at the root of success or failure. This course helps me to navigate between the two.

5
Anonymous Author
Loved every minute of this well thought out presentation. It gave me valuable insight into how to have difficult conversations.

5
Anonymous Author
Really enjoyed this course overall! Interesting content and delivery with some really good pointers to keep in mind.

Prerequisites
Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
INTRODUCTION AND OVERVIEW
  Learning Objectives1:08
  Key Concepts and Definitions10:44
  Consistent Feedback and Coaching11:32
  Giving Actionable Feedback15:00
  Seeking Out the Source of Problems14:16
  Conclusion1:24
CONTINUOUS PLAY
  How to have Difficult Conversations and Tackle Poor Performance54:05
SUPPORTING MATERIAL
  Slides: How to have Difficult Conversations and Tackle Poor PerformancePDF
  How to have Difficult Conversations and Tackle Poor Performance Glossary/ IndexPDF
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam