Handling difficult conversations is an essential skill in today's professional world. If you want to learn how to navigate complex dialogues confidently and effectively, "Handling Difficult Conversations" is the perfect course for you.

This insightful course provides crucial information, practical tools/techniques, and proven strategies to help you handle challenging conversations with confidence. It covers everything from theoretical knowledge supported with practical examples to common pitfalls counter-balanced with useful remedies. The material will equip you to communicate more effectively, mitigate/resolve conflicts, and fortify working relationships that boost productivity and your organizational profile.

Drawing on established expertise and keen know-how, this course teaches invaluable communication skills for sensitive topics promoting professional proficiency and personal growth.

Course Key Concepts: How To, Handle, Difficult, Conversation.

Learning Objectives
  • Identify how to get started.
  • Recognize key insights to handle difficult conversations.
  • Discover skills to effectively manage dialog.
Last updated/reviewed: March 16, 2024
Prerequisites
Course Complexity: Foundational
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
INTRODUCTION AND OVERVIEW
  Introduction to How to Effectively Handle Difficult Conversations2:52
  Getting Started with Difficult Conversation15:25
  Section I Wrap Up3:27
  Insights for Difficult Conversations19:26
  Section II Wrap Up5:17
  Managing Difficult Conversations22:26
  Section III Wrap Up4:15
  Course Wrap Up6:12
CONTINUOUS PLAY
  How to Effectively Handle Difficult Conversations1:19:20
SUPPORTING MATERIAL
  Slides: How to Effectively Handle Difficult ConversationsPDF
  How to Effectively Handle Difficult Conversations Glossary/IndexPDF
REVIEW AND TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam