Instructor for this course
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Identifying difficult people...that’s the easy part.  Dealing with them?  Well, that’s a different story.

Hoping and wishing that things will somehow get better hasn’t worked. You need tools and strategies to deal with the stressful, emotional, and difficult interactions that occur.   Keep your cool.  Take a deep breath.  (And maybe even bring a mirror to take a look at yourself.)  This course teaches practical, everyday skills to deal with difficult people.

Learning Objectives

  • Identify characteristics of difficult people
  • Recognize certain personality or emotional traits associated with “difficult people"
  • Explore the rationale behind the behavior of difficult people
  • Identify effective coping techniques to deal with difficult individuals
Last updated/reviewed: September 01, 2017

55 Reviews (243 ratings)Reviews

4
Member's Profile
I thought this course offered interesting strategies to working with difficult people.
4
Anonymous Author
I enjoyed that the speaker explained that positive behaviors can become difficult when they get bigger. I was hoping for more practical strategies when dealing with superiors who like to talk down to their employees, but overall I enjoyed this course.
4
Anonymous Author
There are various helpful tips provided regarding dealing with difficult people. The topics presented is very interesting and is helpful as we encounter this type of people wherever we go. It will be nice if the speaker is more lively in presenting.
5
Member's Profile
Instructor chose "Storytelling" to explain difficult people behavior.There is no magic bullet single solution in dealing with them but behavioral changes in yourself or get them out of your life or mind and this course helps in successive steps.
4
Anonymous Author
I felt offended by the implication that only people with invisible disabilities or mental disorders are difficult to work with. This perpetuates the stigma around such disorders.
5
Member's Profile
This course provides excellent insights and develops practical examples of how to deal effectively with situations involving difficult people or personalities.
4
Anonymous Author
Interesting presentation from an effective presenter. Good tips and strategies for manager and non-manager alike. Weave in more work-place examples...
5
Member's Profile
I work with a mainly with clients, and this course was very helpful in understanding on how to deal with people when they are being difficult.
4
Anonymous Author
There were great reminders and refreshers in this course. I have taken a similar course that was an all day and I learned just as much here.
5
Anonymous Author
The course was very interesting. It brings to mind more people I know than just the ones I immediately though of when I began the course.
5
Member's Profile
While the majority of the content is common sense it's an excellent review. I enjoyed the speaker's examples of real-life situations.
3
Member's Profile
Basic introduction to dealing with difficult people - good when combined with other offerings along the same vein. Good tools to use
5
Member's Profile
It is good to know how to deal with difficult people in the workplace before it happens, so you aren't caught in a bad situation.
5
Anonymous Author
I really liked this presentation, particularly the real world examples including the situational behaviors and learned lessons.
5
Member's Profile
A really informative course. It provides actual scenarios with applicable solutions on how to handle difficult individuals.
5
Member's Profile
I liked how the professor gave real world examples that were understandable and relate able to demonstrate his points.
5
Member's Profile
This class was very informative and easy to follow and understand the key issues in dealing with difficult people.
5
Member's Profile
Instructor's background in psychology was very helpful in explaining techniques to deal with difficult people.
5
Anonymous Author
Enjoyed this course! Great ideas and tools for dealing with difficult people and maintaining self-control.
3
Anonymous Author
Common sense advice. Would prefer more business environment examples versus a lot of personal examples.
3
Member's Profile
I felt this course had some good tools and points but examples and personal stories were long winded.
5
Member's Profile
What great program. Neil keeps it simple and to point. Skills are generated. I liked the course.
5
Member's Profile
Material was presented in a very clear and understandable way that was enjoyable at the same time.
5
Member's Profile
It was really good course.I recommended this course to be taken by all working professionals.
4
Member's Profile
Very practical suggestions to manage difficult people, things that you can easily implement
4
Anonymous Author
Very insightful discussion, with respect to our own behavior and the behavior of others.
5
Member's Profile
Good material. Could probably be covered in an hour rather than an hour and a half.
5
Member's Profile
Lots of helpful tips & insights. Good ideas of different ways to deal with conflicts.
5
Member's Profile
Great refresher on tips and tricks to deal with difficult people in the workplace!
5
Anonymous Author
presenter is experienced and gave plenty of examples to drive concepts home!
5
Anonymous Author
I really enjoy the practicality of this course and it's presentation format.
5
Member's Profile
Offered some new strategies with how to deal with insecure/difficult people
5
Member's Profile
Great course and I learned a lot. Thanks and God bless. Mark Elders
5
Anonymous Author
Great class! Learned a lot about how to deal with difficult people!
5
Member's Profile
I believe that the information was very helpful and informative.
5
Anonymous Author
Learned a lot on how to deal with difficult people.
4
Anonymous Author
i like it bring more behavier questions like this
5
Member's Profile
Very informative. A must have tool for a manager.
5
Anonymous Author
Great tips for dealing with difficult people!
5
Member's Profile
very helpful... i like his suggestions
5
Member's Profile
Good insight. Really appreciate it.
4
Member's Profile
Thank you for the valuable course.
5
Member's Profile
I have one in the cube next to me.
5
Member's Profile
Amazing examples from real life.
5
Member's Profile
Entertaining and interesting
4
Anonymous Author
not difficult to deal with!
5
Member's Profile
Really enjoy this speaker!
5
Member's Profile
great course!
5
Anonymous Author
Love this one.
5
Member's Profile
Easy to follow
4
Anonymous Author
good advice!
5
Member's Profile
Humorous
5
Member's Profile
Nice
5
Member's Profile
Good
4
Member's Profile
none

Prerequisites

Course Complexity: Foundational

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  12:02Help Me Understand
  9:55What Do I Do?
  8:28Choose Your Interaction
  15:29Interaction (Continued) and Course Conclusion
Continuous Play
  55:57How to Deal with Difficult People
SUPPORTING MATERIALS
  PDFSlides: How to Deal with Difficult People
  PDFHow to Deal with Difficult People Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM