Instructor for this course
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Identifying difficult people...that’s the easy part.  Dealing with them?  Well, that’s a different story.

Hoping and wishing that things will somehow get better hasn’t worked. You need tools and strategies to deal with the stressful, emotional, and difficult interactions that occur.   Keep your cool.  Take a deep breath.  (And maybe even bring a mirror to take a look at yourself.)  This course teaches practical, everyday skills to deal with difficult people.

Learning Objectives

  • Identify characteristics of difficult people
  • Recognize certain personality or emotional traits associated with “difficult people"
  • Explore the rationale behind the behavior of difficult people
  • Identify effective coping techniques to deal with difficult individuals
Last updated/reviewed: November 4, 2019

147 Reviews (659 ratings)Reviews

5
Anonymous Author
Great course. I found it useful the real life experiences and examples that make it easy to apply to one self. I would recommend this to every manager out there.
4
Member's Profile
Excellent content. I would encourage the instructor to speak less monotone for a 5 star rating.
4
Member's Profile
Good common sense ideas to help navigate relationships with difficult people.
5
Anonymous Author
I liked the way the information was distilled into an actionable and repeatable approach to dealing with difficult people. This is an area where improvement is always welcomed and needed and this course allows me to practice these skills in a way that I can recognize different behaviors, understand what is possibly behind the behaviors and either help coach and improve the team member or address and transition the team member.
5
Member's Profile
This is so useful in everyday life and reminds us that we never know what's going on with someone else. Unless we can step back, gauge how we operate to our "own personal preferences", start looking for the reasons behind why people do what they do, and work to head off misunderstandings then things can and will go wrong. This course really helps you to deal with the little issues before they become big ones!
4
Anonymous Author
Overall I think this is a great course, a lot I have heard over and over. I would like to see a course, how to deal w/t difficult people when their behavior is hidden or covered up by Sr. Mgmt./Leadership... how do we fix that problem. I totally agree that the heavy lifters continue to make up for those that slack or are just hard to deal with.
4
Anonymous Author
I wanted to find more practical solution to how to deal with difficult people, because there true are some coworkers around my work place, and sometimes I want to help them, while sometimes I was a little afraid of them because I did not want to spend more time on them. Thanks for Mr. Neil' great work.
5
Anonymous Author
I really enjoyed this course. I have taken similar course topics in the past that have not kept my attention, but I was kept interested throughout the entire presentation. This course approached the topic much differently, and I thought brought a lot of good insights and suggestions within the content.
5
Anonymous Author
Great course and super speaker! I laughed at times because the situations Neil described are so close to home in all that I encounter at work. He offers great ideas on how to handle people who are sometimes dealing with more than the current problem being brought before you at work.
5
Member's Profile
This course is helpful for all levels of employees and even outside of the workforce. It helped me reflect on my own faults and evaluate how I can be a better manager and employee while helping to lead a positive environment and shift focus from one difficult individual.
5
Anonymous Author
I feel that this course is applicable to all stages of everyone's career. People are the common denominator in all work situations. Knowing how to interact with others and understand why certain behaviors are the way they are, ultimately leads to a successful career.
4
Anonymous Author
I enjoyed that the speaker explained that positive behaviors can become difficult when they get bigger. I was hoping for more practical strategies when dealing with superiors who like to talk down to their employees, but overall I enjoyed this course.
4
Anonymous Author
There are various helpful tips provided regarding dealing with difficult people. The topics presented is very interesting and is helpful as we encounter this type of people wherever we go. It will be nice if the speaker is more lively in presenting.
5
Member's Profile
Instructor chose "Storytelling" to explain difficult people behavior.There is no magic bullet single solution in dealing with them but behavioral changes in yourself or get them out of your life or mind and this course helps in successive steps.
5
Anonymous Author
The course was very effective and provided great insight into how to deal with difficult people. It can be hard to deal with difficult people, but the steps provided in the training provide a great foundation for managing the potential stress.
5
Member's Profile
Excellent course for various levels of staff and leadership. Good primer for self-reflection and improving the workplace. We all have that “one difficult individual” who can be a challenge, but this course teaches strategies for success.
5
Anonymous Author
This is one of the most helpful courses I have taken because it touches on an interpersonal level that extends outside of the workplace. The instructor did a great job of presenting the information and giving real life examples.
5
Anonymous Author
Excellent material and presentation here. Working with numbers does not help us improve our people skills. This course offers perspective on how to interact effectively with difficult people- something we can all benefit from.
5
Member's Profile
Great content. Succinct and very on point. Very helpful to have a reminder on how we can be a) more positive b) deal with difficult individuals and c) become more self-aware of how we may, at times, be the difficult individual.
4
Member's Profile
Its great course especially for managers but also for general interactions in daily life. Its a fact of life that conflicts are inevitable and learning how to resolve them is essential for improving our quality of life.
5
Member's Profile
Very helpful and engaging. I definitely found techniques that will assist me in dealing with a very difficult co-worker. Like it stated in the webinar it all starts with me and only I can control how I respond.
5
Anonymous Author
Neil simplifies dealing with difficult people...it may not be easy to do, but his steps were clearly presented. As one who may be "difficult" to some others, I liked that he said start with yourself.
4
Anonymous Author
This a very good course to take. It makes you really think about prior interactions with staff and prepare for future ones. This is something that you deal with everyday at work and outside of it.
5
Anonymous Author
Very easy to follow - liked the obvious - problem solving equals complainers? Difficult people would probably get a lot of info from this, but it would be hard for them to understand and accept.
5
Member's Profile
I really enjoyed listening to Neil, and I think everybody who works in an office should listen to what he has to say. It really helps you to see things and handle things in a different way.
5
Anonymous Author
Great strategies to deal with difficult people in a logical and reasonable manner. It was also good to hear about why people may appear to be difficult and why conflict could arise.
5
Anonymous Author
The instructor's stories were ones I could relate too and I really liked that he pointed out that we need to start with ourselves and realize people might see us as a difficult person
5
Member's Profile
I enjoyed the illustrations offered in this course along with the practical tools. I felt that this course had a lot of principles based on research and great nuggets to take away.
4
Anonymous Author
I felt offended by the implication that only people with invisible disabilities or mental disorders are difficult to work with. This perpetuates the stigma around such disorders.
4
Anonymous Author
Good tips in dealing with difficult people. Material also provides insight on why some people are difficult which could help you in learning how to work with such individuals.
4
Anonymous Author
Interesting quote "It is a fact that if you combine people, a common environment, and enough time there will be conflict. It is a not a possibility, but an inevitability"
5
Member's Profile
This is a fun course with some great reminders on the options we have when dealing with difficult people in our work environments. The area of problem solving was excellent.
3
Member's Profile
There was some good information here, but overall it was simplistic and some of the stories and examples detracted from the point he was trying to make (the tennis one).
5
Member's Profile
Topic is relevant and current to my environment. It is indeed that I cannot change other people but I can control my reaction towards others action. Thanks a lot!
5
Anonymous Author
I work in a very blue collar industry and it seems like interpersonal conflict pops up by the hour. This is a good course for dealing with difficult coworkers.
5
Member's Profile
This course provides excellent insights and develops practical examples of how to deal effectively with situations involving difficult people or personalities.
3
Anonymous Author
The course was interesting and gave food for thought. I leave the course, however, not really understanding how I can implement the strategies given here.
4
Anonymous Author
Simple advice on how to deal with challenging people. Some parts of the model could have used more explanation, or grounding in psychology, in my opinion.
5
Member's Profile
Great course with many real world examples to better relate on how to deal with difficult people. I think this should be a required course for everyone.
4
Anonymous Author
Course content was insightful, relevant and provided strategies in understanding and dealing with co-workers or family members in a constructive manner.
4
Anonymous Author
Interesting presentation from an effective presenter. Good tips and strategies for manager and non-manager alike. Weave in more work-place examples...
4
Anonymous Author
Very interesting and applies to both personal and professional life. The examples were helpful as well as solutions and step-by-step action guide.
4
Anonymous Author
I like the chart that was presented in this course regarding where certain behaviors can lead up to if it becomes too much. Great course overall!
5
Member's Profile
I work with a mainly with clients, and this course was very helpful in understanding on how to deal with people when they are being difficult.
4
Anonymous Author
There were great reminders and refreshers in this course. I have taken a similar course that was an all day and I learned just as much here.
5
Anonymous Author
The course was very interesting. It brings to mind more people I know than just the ones I immediately though of when I began the course.
5
Member's Profile
While the majority of the content is common sense it's an excellent review. I enjoyed the speaker's examples of real-life situations.
5
Anonymous Author
Class was very interesting and the techniques provided were very helpful. The teacher clearly has expertise and passion for the subject.
5
Anonymous Author
This was an easy listen; Neil has a great delivery. Will be trying some of these suggestions with one of my co-workers in particular.
3
Member's Profile
Basic introduction to dealing with difficult people - good when combined with other offerings along the same vein. Good tools to use
4
Anonymous Author
I thought this course was helpful in understanding that just ignoring the issue can make the problem so much worse in the long run.
5
Member's Profile
Very spot-on with real-world situations and solutions. Serenity prayer and starting with you (i.e me ) were my two big take-aways.
5
Member's Profile
It is good to know how to deal with difficult people in the workplace before it happens, so you aren't caught in a bad situation.
5
Anonymous Author
Always good to understand a difficult person or at least try. I like the strategies presented in dealing with difficult people.
5
Anonymous Author
I really liked this presentation, particularly the real world examples including the situational behaviors and learned lessons.
5
Anonymous Author
Very good instructor that offered more insight than was provided on the slides alone. Really enjoyed his examples/case studies.
3
Anonymous Author
Course was good. However, it would’ve been better if it had been longer and more in depth. Total course time was 56 minutes.
5
Anonymous Author
I enjoyed this class and apply the principles learned to the work environment and is helpful in understating others as well.
5
Anonymous Author
Very nice course. The course gave me a chance to reflect myself and to think of new ways to interact with difficult people.
5
Member's Profile
A really informative course. It provides actual scenarios with applicable solutions on how to handle difficult individuals.
4
Anonymous Author
This was a good, high level course on identifying difficult people which offered a variety of approaches to managing them.
5
Member's Profile
I liked how the professor gave real world examples that were understandable and relate able to demonstrate his points.
5
Anonymous Author
The course was helpful in determining how to deal with difficult people in both professional and personal situations.
5
Anonymous Author
I previously attended a "Difficut People" seminar but this had much more positive ways of dealing with the situation.
5
Anonymous Author
Great examples and explanation by the instruction. The examples were relevant and addressed the specific situation.
3
Anonymous Author
The human element can be so confounding. This course provided practical techniques for managing human interactions.
5
Member's Profile
This class was very informative and easy to follow and understand the key issues in dealing with difficult people.
3
Member's Profile
Although reasonably interesting, the presentation seemed disproportionate between time spent and usable takeaways.
5
Fantastic course for work and home life. I actually had my teenage son listen with me. Lots of great strategies.
5
Member's Profile
Instructor's background in psychology was very helpful in explaining techniques to deal with difficult people.
5
Member's Profile
A lot of this course is common sense, but it reinforces the best strategies for dealing with difficult people.
5
Anonymous Author
Excellent course. Every individual is certain to work with difficult people at some point in their careers.
5
Anonymous Author
Enjoyed this course! Great ideas and tools for dealing with difficult people and maintaining self-control.
5
Member's Profile
Great instructor. Good content and nice review of points to remember when dealing with difficult people.
3
Anonymous Author
Common sense advice. Would prefer more business environment examples versus a lot of personal examples.
5
Member's Profile
Great course. It went beyond definitions to provide workable solutions. Loved the real life examples!
3
Member's Profile
I felt this course had some good tools and points but examples and personal stories were long winded.
4
Anonymous Author
This course was very easy to understand and helped me learn how to better handle difficult situations.
5
Anonymous Author
Good advice on how to deal with difficult people including what to say and how to handle a situation.
5
Member's Profile
Presented with amazing clarity and examples were very appropriate in aiding understanding of concept
5
Member's Profile
What great program. Neil keeps it simple and to point. Skills are generated. I liked the course.
5
Member's Profile
This course was so helpful! Dealing with people, especially difficult people is part of every job.
5
Member's Profile
Material was presented in a very clear and understandable way that was enjoyable at the same time.
5
Member's Profile
Good course. Very applicable to the everyday work environment especially when teams are involved.
5
Anonymous Author
Engaging presentation with real life examples made it easy to follow and apply to the real world
3
Anonymous Author
It is more of a self development material. Not sure how this counts towards the CPA CPE hours.
5
Member's Profile
It was really good course.I recommended this course to be taken by all working professionals.
5
Anonymous Author
Good course to understand perspective and tactics to use in the day to day work environment.
4
Member's Profile
Very practical suggestions to manage difficult people, things that you can easily implement
4
Anonymous Author
Very insightful discussion, with respect to our own behavior and the behavior of others.
5
Member's Profile
Neil uses good examples to go along with the concepts to help apply in everyday life.
4
Member's Profile
I thought this course offered interesting strategies to working with difficult people.
5
Member's Profile
Good material. Could probably be covered in an hour rather than an hour and a half.
5
Member's Profile
Useful simple advice that is helpful whether you are working with or managing others.
5
Member's Profile
Lots of helpful tips & insights. Good ideas of different ways to deal with conflicts.
5
Member's Profile
I really enjoyed this course! I found the instructor engaging and easy to listen to.
5
Member's Profile
Great refresher on tips and tricks to deal with difficult people in the workplace!
5
Anonymous Author
Provided good food for thought - specifically things I had not thought of before.
5
Member's Profile
This course provided a good general overview of dealing with difficult people.
5
Anonymous Author
It was very useful to learn strategies on how to deal with difficult people.
5
Member's Profile
Very relatable to real life and difficult people, thank you for a great course!
4
Anonymous Author
Some good tips for working with difficult people...starting with me. Thank you,
5
Anonymous Author
Good strategies on staying positive and how to use deflection to our advantage.
5
Anonymous Author
presenter is experienced and gave plenty of examples to drive concepts home!
5
Anonymous Author
I really enjoy the practicality of this course and it's presentation format.
3
Member's Profile
some redundancy but overall good information.
5
Member's Profile
Offered some new strategies with how to deal with insecure/difficult people
5
Anonymous Author
This is an incredibly practical course that everyone can benefit from.
5
Member's Profile
Great course and I learned a lot. Thanks and God bless. Mark Elders
5
Anonymous Author
Great class! Learned a lot about how to deal with difficult people!
5
Anonymous Author
As always, this speaker provided great insight and problem solving.
5
Member's Profile
Excellent, no matter who the difficult person is...! Very helpful.
5
Anonymous Author
Good course on dealing with difficult people . highly recommended
5
Member's Profile
I believe that the information was very helpful and informative.
5
Member's Profile
Having years of experience, it still helps to get a refresher.
5
Anonymous Author
The course gave me a unique perspective on people management.
5
Member's Profile
Good actionable tips - a good reminder /refresher course
4
Anonymous Author
Soft skills course for improving communication skills.
5
Member's Profile
Great class. Shared the 5 steps in dealing with people.
4
Anonymous Author
Lots of situational examples with plenty of suggestions.
5
Member's Profile
This course was illuminating on the particular subject.
4
Anonymous Author
some of the material was redundant but good information
5
Anonymous Author
Good 8 steps on dealing with difficult situations.
4
Anonymous Author
Good refresher, however, most of it was common sense
5
Member's Profile
Great course for dealing with life at home and work!
5
Anonymous Author
Learned a lot on how to deal with difficult people.
5
Anonymous Author
Good course covering the basics of difficult people
5
Member's Profile
Great review for managers and team-members alike.
4
Anonymous Author
i like it bring more behavier questions like this
5
Member's Profile
Very informative. A must have tool for a manager.
5
Anonymous Author
Great tips for dealing with difficult people!
5
Member's Profile
very helpful... i like his suggestions
5
Member's Profile
Good insight. Really appreciate it.
4
Member's Profile
Thank you for the valuable course.
5
Member's Profile
I have one in the cube next to me.
5
Member's Profile
Amazing examples from real life.
5
Member's Profile
Entertaining and interesting
4
Anonymous Author
not difficult to deal with!
5
Member's Profile
Really enjoy this speaker!
5
Member's Profile
great course!
5
Anonymous Author
Love this one.
5
Member's Profile
Easy to follow
4
Anonymous Author
good advice!
5
Member's Profile
Humorous
5
Member's Profile
Nice
5
Member's Profile
Good
4
Member's Profile
none

Prerequisites

Course Complexity: Foundational

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  12:02Help Me Understand
  9:55What Do I Do?
  8:28Choose Your Interaction
  15:29Interaction (Continued) and Course Conclusion
Continuous Play
  55:57How to Deal with Difficult People
SUPPORTING MATERIALS
  PDFSlides: How to Deal with Difficult People
  PDFHow to Deal with Difficult People Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM