1.0 CPE Identifying difficult people...that’s the easy part. Dealing with them? Well, that’s a different story.
Hoping and wishing that things will somehow get better hasn’t worked. You need tools and strategies to deal with the stressful, emotional, and difficult interactions that occur. Keep your cool. Take a deep breath. (And maybe even bring a mirror to take a look at yourself.) This course teaches practical, everyday skills to deal with difficult people.
Learning Objectives
- Identify characteristics of difficult people
- Recognize certain personality or emotional traits associated with “difficult people"
- Explore the rationale behind the behavior of difficult people
- Identify effective coping techniques to deal with difficult individuals
Last updated/reviewed: August 6, 2023
259 Reviews (1125 ratings)
Reviews
Anonymous
(Director)
I liked the way the information was distilled into an actionable and repeatable approach to dealing with difficult people. This is an area where improvement is always welcomed and needed and this course allows me to practice these skills in a way that I can recognize different behaviors, understand what is possibly behind the behaviors and either help coach and improve the team member or address and transition the team member.
Cheryl Husmann
( at Smiling Aviation, Inc.)
This is so useful in everyday life and reminds us that we never know what's going on with someone else. Unless we can step back, gauge how we operate to our "own personal preferences", start looking for the reasons behind why people do what they do, and work to head off misunderstandings then things can and will go wrong. This course really helps you to deal with the little issues before they become big ones!
Stephen Leitz
(Owner and Founder at Workforce 2080 LLC)
I always enjoy Neil's classes and how he teaches. His storytelling always makes the class fun and engaging. I love how simple the concepts always seem when he breaks things down. Difficult people are tough to deal with and work with, but, we always have the choice to deal with it and control ourselves, or, we let ourselves get affected by the negative emotion. But, the choice is ours.
Stefanie Carpenter
(AP/Fixed Asset Specialist at AmeriCU)
This course was informative and presented in a professional manner. Neil keeps the listener engaged by talking about real life scenarios. I thoroughly enjoyed this course and would recommend it. In particular the subject about deflecting is the most interesting, we all have employees that like to complain. I tend to ask people how their day is going if they start out by complaining.
Anonymous
(CPA)
I like the conversational approach. Some of the Q&A there is no support in the materials, which would be helpful takeaways.
I think this topic would be better suited to have additional structure and take-away materials with role-plays and other guidance as this is a pretty standard impact on most environments, as stated in the presentation.
Anonymous
(Accounting Manager)
Overall I think this is a great course, a lot I have heard over and over. I would like to see a course, how to deal w/t difficult people when their behavior is hidden or covered up by Sr. Mgmt./Leadership... how do we fix that problem. I totally agree that the heavy lifters continue to make up for those that slack or are just hard to deal with.
Anonymous
(CFO)
This course was like listening to a very interesting podcast. The instructor was very engaging, interesting and offered a lot of insight that was not necessarily very obvious. I took this course because I need to fulfill my CPE credits, but I would have listened to this course in my free time regardless, as I found it to be very, very well done.
Anonymous
(Associate Accountant)
Neil offers great information in this course! A great reminder from Neil that is humbling is that you yourself are a difficult person (to someone), so this course gives 360 feedback on ways to deal with difficult people as well as tactics you can use to be less difficult. Definitely worth listening to and the supportive material is helpful!
Anonymous
()
Great real-world examples. The diagram of Behaviors is very interesting and useful to understand where individuals would stand and consequently help to interact with them accordingly to reduce conflict. Not only any client-facing professional would greatly benefit from this course, but even for day-to-day interactions!
Anonymous
(Audit Manager)
I love this presentation! Yes we encounter difficult people and sometimes we are the difficult people. It is always great to be aware and learn how to deal with them and this presentation have great advice on ways for us to get better in not only dealing with difficult people, but to make sure we don't turn into one.
Anonymous
(Risk manager)
I wanted to find more practical solution to how to deal with difficult people， because there true are some coworkers around my work place, and sometimes I want to help them, while sometimes I was a little afraid of them because I did not want to spend more time on them. Thanks for Mr. Neil' great work.
Anonymous
(Senior Accountant)
I really enjoyed this course. I have taken similar course topics in the past that have not kept my attention, but I was kept interested throughout the entire presentation. This course approached the topic much differently, and I thought brought a lot of good insights and suggestions within the content.
Anonymous
(Treasury Director)
Great course and super speaker! I laughed at times because the situations Neil described are so close to home in all that I encounter at work. He offers great ideas on how to handle people who are sometimes dealing with more than the current problem being brought before you at work.
Anonymous
()
Great reminders on how to control one's response to the actions and words of difficult people. I appreciate the focus on remaining calm and positive (or at least neutral) in response to unacceptable behaviour, as well as taking personal control over exposure to the difficult person.
Larisa Demling
(Accounting Manager at Signature Flight Support)
This course is helpful for all levels of employees and even outside of the workforce. It helped me reflect on my own faults and evaluate how I can be a better manager and employee while helping to lead a positive environment and shift focus from one difficult individual.
Anonymous
(RAS Sr. Associate)
I feel that this course is applicable to all stages of everyone's career. People are the common denominator in all work situations. Knowing how to interact with others and understand why certain behaviors are the way they are, ultimately leads to a successful career.
Nancy Hernandez
(Collector at Yelp)
This course was very helpful. It gave me great insights on how to deal and understand a "difficult" client or customer. We don't always understand why they're so angry and ready to fight someone but this helps us better diffuse the situation should it arise.
Anonymous
(Senior Accountant)
I enjoyed that the speaker explained that positive behaviors can become difficult when they get bigger. I was hoping for more practical strategies when dealing with superiors who like to talk down to their employees, but overall I enjoyed this course.
Anonymous
()
Overall a good course. I didn't agree with every recommendation but it was a different view point that was worth hearing. Easy to follow and the information stuck. Hope to take away a few nuggets and apply to the "difficult" people I have in my life.
Anonymous
(None)
Interesting strategies presented, and particuarly important to be self aware of how one may be the difficult person in a situation. Only criticism I had was that some suggestions are not practical to be used in a professional environment with adults.
Anonymous
(Director)
There are various helpful tips provided regarding dealing with difficult people. The topics presented is very interesting and is helpful as we encounter this type of people wherever we go. It will be nice if the speaker is more lively in presenting.
Anonymous
(Controller)
The course provides a good overview of strategies to use when dealing with difficult people. It also encourages you to alter your behavior in order to best deal with difficult people. The instructor presented the material well and was engaging.
Sabir Khan
(Admin at IT)
Instructor chose "Storytelling" to explain difficult people behavior.There is no magic bullet single solution in dealing with them but behavioral changes in yourself or get them out of your life or mind and this course helps in successive steps.
Anonymous
(Sr. Director)
The course was very effective and provided great insight into how to deal with difficult people. It can be hard to deal with difficult people, but the steps provided in the training provide a great foundation for managing the potential stress.
Paul Morris
(Director, Compliance and Insurance at Sam Houston State University)
Excellent course for various levels of staff and leadership. Good primer for self-reflection and improving the workplace. We all have that “one difficult individual” who can be a challenge, but this course teaches strategies for success.
Anonymous
(Consultant)
Good overview of working with different types of people in the workplace. Sometimes it's hard to follow these rules as the difficultly can sometimes be with your boss. But you should still try to implement this, everyone should be respected.
Anonymous
(Accountant)
This course was very informative and offered great tips on dealing with difficult people. The instructor did a very good job at presenting the information. I will be using many of these tips in the future when I deal with difficult people.
Anonymous
(Junior collector)
This is one of the most helpful courses I have taken because it touches on an interpersonal level that extends outside of the workplace. The instructor did a great job of presenting the information and giving real life examples.
Anonymous
(Controller)
Excellent material and presentation here. Working with numbers does not help us improve our people skills. This course offers perspective on how to interact effectively with difficult people- something we can all benefit from.
Luke Olson
(Corporate Controller at Floor and Decor)
Great content. Succinct and very on point. Very helpful to have a reminder on how we can be a) more positive b) deal with difficult individuals and c) become more self-aware of how we may, at times, be the difficult individual.
Anonymous
(Associate Director)
The course provides a great overview on how to deal with difficult people. The instructor provides tangible examples of 1) how to look within first, 2) how to understand difficult people, and 3) how to best work with them.
Hamisi Ali
(Deputy Director at Alion Science & Technology)
Its great course especially for managers but also for general interactions in daily life. Its a fact of life that conflicts are inevitable and learning how to resolve them is essential for improving our quality of life.
Tory Dolecek
( at Advansix Inc.)
Very helpful and engaging. I definitely found techniques that will assist me in dealing with a very difficult co-worker. Like it stated in the webinar it all starts with me and only I can control how I respond.
Diane Eggering
(Accounting Technician at EBMUD)
This course is absolutely relevant in daily life. I appreciated the instructors teaching techniques and examples tied perfectly to the subject matter. Loved hearing stories of his kids and parenting style.
Anonymous
(Internal Audit Manager)
Great course and the instructor made the content really interesting along with some great pointers on how to handle these kinds of situations. I also appreciated the points made about looking inward as well.
Scott Anderton
(CFO at HCA)
Practical examples provided to deal with difficult people. I like the reminder that we will not change someone quickly so much have methods to address the behavior but manage through it for the time being.
Jennifer Rodriguez
( at Root Organization)
This was a more thorough course than other courses I've taken in the past on the same topic. I appreciate the notion that we have to start with ourselves when it comes to dealing with difficult people.
Jaimi Adams
(Collector at Yelp)
Very helpful course. I learned a lot about how to deal with difficult people. I would recommend this course to anyone who deals with difficult people in their personal life or their professional life.
Anonymous
()
Neil simplifies dealing with difficult people...it may not be easy to do, but his steps were clearly presented. As one who may be "difficult" to some others, I liked that he said start with yourself.
Anonymous
(Director - Billing Data Integrity)
This a very good course to take. It makes you really think about prior interactions with staff and prepare for future ones. This is something that you deal with everyday at work and outside of it.
Dylan Weaver
(AP Specialist - Payments Team at Charter Communications)
Course was very inciteful and full of helpful tips. Most the tools in this course I have used in my experience as a professional but there was some I did not know about. Overall, a very good course.
Anonymous
(Chief of Operations)
I thought this was a really fun course with a lot of useful tips. There were stories included in the presentation which helped me visualize and understand how to actually put the ideas into motion.
Anonymous
(Sr Ap Lead)
Very easy to follow - liked the obvious - problem solving equals complainers? Difficult people would probably get a lot of info from this, but it would be hard for them to understand and accept.
Lynn Ellegood
(Sr. Accounts Payable Specialist at Charter Communications)
I really enjoyed listening to Neil, and I think everybody who works in an office should listen to what he has to say. It really helps you to see things and handle things in a different way.
Fides Bernales
(Collector at Yelp)
I liked how practical this course was, not just in the workplace but it's relatable to everyday life. Highly recommend to anyone who wants to improve their communication/people skills!
Anonymous
(Controller)
Great strategies to deal with difficult people in a logical and reasonable manner. It was also good to hear about why people may appear to be difficult and why conflict could arise.
Anonymous
(Sr Director Consolidation)
The instructor's stories were ones I could relate too and I really liked that he pointed out that we need to start with ourselves and realize people might see us as a difficult person
Allyssa Gleason
(HR Generalist at .)
I enjoyed the illustrations offered in this course along with the practical tools. I felt that this course had a lot of principles based on research and great nuggets to take away.
Anonymous
(Senior Accountant)
Well laid out analysis of dealing with difficult people. Provided good examples stating benefits and hazards of dealing with or not dealing with difficult persons. Good insights.
Anonymous
(Senior Accountant)
I felt offended by the implication that only people with invisible disabilities or mental disorders are difficult to work with. This perpetuates the stigma around such disorders.
Anonymous
(CFO)
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Anonymous
(Director, Governance)
Good tips in dealing with difficult people. Material also provides insight on why some people are difficult which could help you in learning how to work with such individuals.
Anonymous
(Mgr, Accounting/Reporting, Internal Repo..)
Interesting quote "It is a fact that if you combine
people, a common environment,
and enough time there will be
conflict. It is a not a possibility,
but an inevitability"
Mary Behnen
( at Jamul Casino)
This is a fun course with some great reminders on the options we have when dealing with difficult people in our work environments. The area of problem solving was excellent.
Anonymous
(Manager)
Wish I would have taken this class a year ago, it would have helped me with a difficult situation. Everything describe during this class was an exact mirrored situation.
Laura Hirschfeld
(CPA at Julia Clark & Associates, PC)
There was some good information here, but overall it was simplistic and some of the stories and examples detracted from the point he was trying to make (the tennis one).
Anonymous
()
I found it interesting that people can be categorized into perfectionist, controlling, approval seeking, attention-getters based on their intent, behaviours and focus.
Anonymous
(Managing Director)
The course was well structured and helped me understand the subject matter at the appropriate level. I will use what I learned during this course to perform my job.
Julia Grunloh
( at Avadel Pharmaceuticals)
Great course! Really appreciated the suggestions and I believe I will find them very useful for incorporation into interactions in my personal and professional life.
Anonymous
(Corporate Controller)
Great course. I found it useful the real life experiences and examples that make it easy to apply to one self. I would recommend this to every manager out there.
Joannie Celeste
(Process Expert at BBSPI)
Topic is relevant and current to my environment. It is indeed that I cannot change other people but I can control my reaction towards others action. Thanks a lot!
Anonymous
(Controller)
I work in a very blue collar industry and it seems like interpersonal conflict pops up by the hour. This is a good course for dealing with difficult coworkers.
Joseph McCann
(CFO at Blakeslee Prestress Inc)
This course provides excellent insights and develops practical examples of how to deal effectively with situations involving difficult people or personalities.
King Burke
(Collector at YELP)
Incredible teaching on self awareness and how to handle your self in the workplace. I thought the professor was very insightful and the lesson was fun. Thanks!
Anonymous
()
The instructor is knowledgeable and easy to listen to. I walked away feeling like I learned new things that I can apply in my professional and personal life.
Anonymous
(Finance Manager)
The course was interesting and gave food for thought. I leave the course, however, not really understanding how I can implement the strategies given here.
Anonymous
()
Simple advice on how to deal with challenging people.
Some parts of the model could have used more explanation, or grounding in psychology, in my opinion.
Steve Brown
(Senior Auditor at Charter Communications)
Great course with many real world examples to better relate on how to deal with difficult people. I think this should be a required course for everyone.
Anonymous
(Manager,Contract Compliance & In..)
Course content was insightful, relevant and provided strategies in understanding and dealing with co-workers or family members in a constructive manner.
Anonymous
(Sr. Accountant)
Interesting presentation from an effective presenter. Good tips and strategies for manager and non-manager alike. Weave in more work-place examples...
Anonymous
(Controller)
I liked the tone of the course. Since you probably don't want to leave your job, set some boundaries and try to improve the situation within reason.
Anonymous
(Finance Director)
Very interesting and applies to both personal and professional life. The examples were helpful as well as solutions and step-by-step action guide.
Anonymous
()
I like the chart that was presented in this course regarding where certain behaviors can lead up to if it becomes too much. Great course overall!
Tyson Davenport
(Controller at Zonos)
This was a pretty straightforward course that provided some insights and techniques for dealing with people that I will likely use in my career.
Youlanda Williams
(Program Analyst at VA - U.S. Department of Veterans Affairs)
This is very useful in every day work places and even in helping to ensure that you yourself are not the difficult person. Very well presented!
Josh Amdahl
(Consultant at RSM)
I work with a mainly with clients, and this course was very helpful in understanding on how to deal with people when they are being difficult.
Anonymous
(Director, Regulatory and Compliance)
There were great reminders and refreshers in this course. I have taken a similar course that was an all day and I learned just as much here.
Anonymous
(CFO)
The course was very interesting. It brings to mind more people I know than just the ones I immediately though of when I began the course.
Vickie Jackson
(Accounting Manager at NewStar Sourcing and Service)
While the majority of the content is common sense it's an excellent review. I enjoyed the speaker's examples of real-life situations.
Anonymous
(APS)
A great reminder to stop and listen and be proactive rather than reactive to difficult people. Life story examples were very relatable.
Anonymous
(Senior Associate)
Class was very interesting and the techniques provided were very helpful. The teacher clearly has expertise and passion for the subject.
Aaron Barbera
(Finance Manager at Cisco Systems Inc.- FCRM)
This is a great course if you want to learn how to deal with difficult people. This course offers great examples and easy to understand.
Anonymous
(Fund Accountant)
This was an easy listen; Neil has a great delivery.
Will be trying some of these suggestions with one of my co-workers in particular.
Anonymous
(N/A)
This course was a good introduction to interacting and working with difficult people. The instructor provided useful coping strategies.
Anonymous
(CFO)
A good class on managing difficult behavior so that it doesn't get in the way of achieving personal and company goals in the workplace
Anonymous
(Auditor)
This course definitely offers good insights on how to deal with difficult staff members. Presenter did a very good job on elaborating.
Robert Workman
(Senior Lean Development Officer at Confidential)
Basic introduction to dealing with difficult people - good when combined with other offerings along the same vein. Good tools to use
Anonymous
(Accountant)
I thought this course was helpful in understanding that just ignoring the issue can make the problem so much worse in the long run.
Shane Hartnett-Beasley
( at Enstar Group Limited)
A good course providing some insights into difficult people, how to deal with them in different environments. Overall a helpful aid.
ERICA CARPER
( at a)
Very spot-on with real-world situations and solutions. Serenity prayer and starting with you (i.e me ) were my two big take-aways.
Quinn Bonta
(Associate Consultant at RSM)
It is good to know how to deal with difficult people in the workplace before it happens, so you aren't caught in a bad situation.
Anonymous
(Consultant)
Always good to understand a difficult person or at least try. I like the strategies presented in dealing with difficult people.
Anonymous
(Senior Director, Finance and Administrat..)
I really liked this presentation, particularly the real world examples including the situational behaviors and learned lessons.
Anonymous
(Accounting Manager)
Very good instructor that offered more insight than was provided on the slides alone. Really enjoyed his examples/case studies.
Anonymous
(solo)
Course was good. However, it would’ve been better if it had been longer and more in depth. Total course time was 56 minutes.
Anonymous
(Staff Accountant)
I liked the part in this about giving yourself 3 things to complain about a day. Really helps improve the overall environment.
Anonymous
()
Good overview of dealing with difficult people. Appreciate the reminder that we always need to start with ourselves first.
Anonymous
(Senior Accountant)
I enjoyed this class and apply the principles learned to the work environment and is helpful in understating others as well.
Anonymous
(Senior Accountant)
Very nice course. The course gave me a chance to reflect myself and to think of new ways to interact with difficult people.
Numeriano De la Cruz Jr
(Accounting Manager at -)
A really informative course. It provides actual scenarios with applicable solutions on how to handle difficult individuals.
Anonymous
(Accountant)
This was a good, high level course on identifying difficult people which offered a variety of approaches to managing them.
Anonymous
(SFA)
Thank you Neil for this very interesting course with references many real life examples and stories. I really enjoyed it!
Anthony Ukena
(Internal Auditor at EBMUD)
Neil is a very enthusiastic speaker and made this course very easy to follow with his clear and digestible illustrations.
Paige Jones
(Owner at AHF Consultants)
Very good presentation. Although most of the information is common sense, so many people don't have any. Good platform
George Laning
(CPA at George J. Laning CPA)
I liked how the professor gave real world examples that were understandable and relate able to demonstrate his points.
Rosie Herren
(Controller at Book and Street)
Loved this class and the instructor. Great examples offered and great solutions presented for dealing difficult folks.
Anonymous
(Risk Advisory Services Associate)
The course was helpful in determining how to deal with difficult people in both professional and personal situations.
Anonymous
(Accounting Specialist)
I previously attended a "Difficut People" seminar but this had much more positive ways of dealing with the situation.
Anonymous
(LAD Finance Director)
Great examples and explanation by the instruction. The examples were relevant and addressed the specific situation.
Anonymous
()
The human element can be so confounding. This course provided practical techniques for managing human interactions.
S Marie Vernon
(- at --)
This class was very informative and easy to follow and understand the key issues in dealing with difficult people.
Edward Thill
(Consultant at None)
Although reasonably interesting, the presentation seemed disproportionate between time spent and usable takeaways.
Wendi Finn
View Instructor Profile
Fantastic course for work and home life. I actually had my teenage son listen with me. Lots of great strategies.
Leah Caputo-Schwanekamp
( at American International Relocation Soluti..)
Great insight into how to be a better communicator when dealing with uncomfortable situations and difficult people
Anonymous
(Program Analyst - Auditor)
I wish I saw this training at my previous job. What a good, straightforward approach to managing the situation.
Sam Lin
(VP Corporate Controller at RMG Networks)
Instructor's background in psychology was very helpful in explaining techniques to deal with difficult people.
Kathy Bennett
(Owner at KB Consulting LLC (Maine))
A lot of this course is common sense, but it reinforces the best strategies for dealing with difficult people.
Anonymous
(--)
Engaging presentation. Lots of understandable concepts and practices that can be applied immediately at work.
Anonymous
(Payroll Coordinator)
I really like this course. The instructor gave a lot of good hints on how to deal with a difficult person.
Anonymous
(Senior Accountant)
High overview of difficult people. I wish the class provided new strategies on dealing with difficult people.
Anonymous
(Consultant)
Excellent course. Every individual is certain to work with difficult people at some point in their careers.
Anonymous
(Regulatory Reporting Quality Assurance A..)
Enjoyed this course! Great ideas and tools for dealing with difficult people and maintaining self-control.
Katherine Hart
(None at Not Applicable)
I am going to find all of Neil's courses and complete them - he is so insightful and gives great examples.
Anonymous
(Program Analyst)
This was a very engaging training that had a lot of examples that I could relate to and thus, learn from.
Anonymous
(Internal Auditor)
The course is very informative and gives practical and useful advice in how to deal with difficult people.
Whitney Purinton
( at Lowe USA)
Great instructor. Good content and nice review of points to remember when dealing with difficult people.
Anonymous
(Sr. Mgr. - Professional Practices)
Common sense advice. Would prefer more business environment examples versus a lot of personal examples.
Anonymous
(CPA)
This course covered some great information, and it had a little humor mixed in, which was a nice change.
Ryan O'Donnell
( at Maiden Holdings, Ltd)
Very useful content, would recommend to those who have to deal with difficult people on a regular basis.
Lorelle Fritsch
(Sr. Manager, Finance at World Kinect Energy Services)
Great course. It went beyond definitions to provide workable solutions. Loved the real life examples!
Anonymous
(Deputy IG)
This was a very interesting course with easy to implement strategies for dealing with difficult people.
Amanda Gasal
(Manager, Credit & Collections at Yelp)
I felt this course had some good tools and points but examples and personal stories were long winded.
Anonymous
(N/A)
This course was very easy to understand and helped me learn how to better handle difficult situations.
William Fried
(Controller at Howler Brothers)
was a quick but good course reminding us on how to work with difficult people in the work envrionment.
Anonymous
()
There is a lot of applicability in what is covered in this course to what you will experience in life.
Anonymous
(Management Analyst II)
Good advice on how to deal with difficult people including what to say and how to handle a situation.
Anonymous
()
The delivery and style of this presenter made the material entertaining, while also delivering value.
Johaine Thomas-Miranjie
(President & CEO at JTM Business Solutions)
Presented with amazing clarity and examples were very appropriate in aiding understanding of concept
Anonymous
(Senior Accountant)
Interesting real life examples, tips can be used beyond work life into private relationships as well
Anonymous
()
This was an excellent course. The examples were quite relevant and helped to reinforce the concepts.
Anonymous
()
Topic is relevant and has become more common since the pandemic. Good information and suggestions.
Lawrence Hirsch
(Controller at Builders design)
What great program. Neil keeps it simple and to point. Skills are generated. I liked the course.
Karen Hemminger
(Consultant at Arizona Public Service Company)
This course was so helpful! Dealing with people, especially difficult people is part of every job.
Anonymous
()
I enjoyed the course & found it to be thought-provoking. I would listen to more of Neil's lectures.
Grant Brannum
(Agent at Treasury)
Material was presented in a very clear and understandable way that was enjoyable at the same time.
Ralph Czarnecki
(Director - A/P at Charter Communications)
Good course. Very applicable to the everyday work environment especially when teams are involved.
Anonymous
()
great course and its good to focus on self and improving skills to manage difficult personalities.
Alexander Navarro
(Auditor at VA - U.S. Department of Veterans Affairs)
Great class on how to deal with difficult people. Should be able to use this in my current role.
Anonymous
(CFO)
Engaging presentation with real life examples made it easy to follow and apply to the real world
Alaina Goindoo
(Manager at CNM)
Excellent content. I would encourage the instructor to speak less monotone for a 5 star rating.
Bob Phipps
( at R.W. Phipps, PA)
i would like to see more like this, personality strengths and weaknesses, understanding people.
Anonymous
(Manager, Financial Shared Services)
The instructor is engaging and knowledgeable. Examples and illustrations used were excellent.
Anonymous
(Controller)
It is more of a self development material. Not sure how this counts towards the CPA CPE hours.
Anonymous
()
Enjoyed the course, provides some good strategies for coping and an opportunity for reflection
Pierre Cloud
(Collection Associate at Yelp)
Very informative and engaging video, its good to know how difficult people can act these days.
Prashant Shah
(Manager-FP&A at jda)
It was really good course.I recommended this course to be taken by all working professionals.
Anonymous
(Accountant)
Definitely enjoyed the presentation. Enjoy the methods of how to deal with difficult people.
Andrew DeLorme
( at Allscripts)
Good quick overview of dealing with different types of personalities and how it can go wrong.
Anonymous
(Compass Program Lead)
Good course to understand perspective and tactics to use in the day to day work environment.
Rohan Kapoor, MBA, CMA
(Senior Advisor -Procurement and Purchasi.. at Desjardins General Insurance Group)
Very practical suggestions to manage difficult people, things that you can easily implement
Diane Johnson
( at Archaea Energy)
Course covers helpful techniques to deal with others. Delivery was effective and engaging.
Anonymous
(Chief Financial Officer)
Great course! I found the information valuable and will definitely use it in the future.
Anonymous
()
Overall this was a good course... the removal of difficult people in the workplace.......
Anonymous
(-)
Very insightful discussion, with respect to our own behavior and the behavior of others.
David Klein
(Self Employed at David S Klein)
Neil uses good examples to go along with the concepts to help apply in everyday life.
Janine Korovesis
(Controller at Google)
I thought this course offered interesting strategies to working with difficult people.
Anonymous
()
informative course to help deal with a wide variety of personalities in the workplace.
Samuel Narotsky
(Corporate Accounting Consultant at Self Employed)
Good material. Could probably be covered in an hour rather than an hour and a half.
catherine BADERMAN
(VP Business Operations at Heidrick & Struggles)
Useful simple advice that is helpful whether you are working with or managing others.
Susan Harder
(Accountant at Heritage Home Works)
Lots of helpful tips & insights. Good ideas of different ways to deal with conflicts.
Debra Lindquist
(controller at SafeRide Health)
I really enjoyed this course! I found the instructor engaging and easy to listen to.
shelby heinrich
(Stock Plan Payroll Lead at MGIC)
Gave very good information on what actions to take in dealing with difficult people.
Anonymous
(CFO)
Good course with solid examples of challenging/difficult people and ways to address.
Kayla Garbison
(Account Executive at Yelp)
Great refresher on tips and tricks to deal with difficult people in the workplace!
Anonymous
(Internal Audit Director)
Provided good food for thought - specifically things I had not thought of before.
Alex Blonigan
(Consultant at DLC Group)
Good coursework and good refresher of data and information, I will be able to use
Edward Hill
( at None)
This course provided a good general overview of dealing with difficult people.
Anonymous
(Finance)
It was very useful to learn strategies on how to deal with difficult people.
Anonymous
(Manager, SEC Reporting)
It was an easy course to listen too and provided a lot of insights on the topic.
Anonymous
()
great class on how to deal with the many difficult people HR can encounter daily
Jeff Bone
(Financial Advisor at Northwestern Mutual)
Very relatable to real life and difficult people, thank you for a great course!
Anonymous
(CFO)
interesting course that reaffirms many of the concepts I try and use regularly
Anonymous
(Operations Administrator)
Some good tips for working with difficult people...starting with me. Thank you,
Anonymous
(Associate Director, CFCC Assurance)
Good strategies on staying positive and how to use deflection to our advantage.
Anonymous
(Owner)
interesting topic for a very common challenge within the workplace/environment
RICARDO CAMPOLINA DE TOLEDO
( at WPP)
Very interesting course. Some good hints when dealing with difficult people.
Michael Muchortow
(CPA at Muchortow & Associates)
Good common sense ideas to help navigate relationships with difficult people.
Anonymous
(Finance)
presenter is experienced and gave plenty of examples to drive concepts home!
Anonymous
(CPA, CFE, CGMA)
I really enjoy the practicality of this course and it's presentation format.
michael lane
(financial Anslyst at City of Detroit)
the class provided usefull information on how to deal with difficult people.
Jennifer Pawliw
(Staff Auditor 1 at Berkshire Bank)
some redundancy but overall good information.
Eric Cox
(Senior Accountant at Mondo)
Offered some new strategies with how to deal with insecure/difficult people
Anonymous
(Senior Regional Accountant)
this course was well constructed and beneficial to my professional growth.
Anonymous
(UP Specialist)
the examples that were give are extremely helpful in making the connection
Cheryl Gulledge
(Sr. Accountant Lead at Charter Communications)
Great training session - think all employees should be required to attend.
Tim Flake
(Financial & Accounting Consultant at DLC Consulting)
Very interesting course which was well researched, written and presented.
Stephen Sylvester
(Freelance Writer at Private)
Good, practical course. Appropriate length of time for subject material.
Anonymous
(Internal Auditor)
Instructor used good examples and covered topic in a meaningful fashion.
Anonymous
(CFO)
This is an incredibly practical course that everyone can benefit from.
Anonymous
()
This course had good pointers and the slides provide a helpful review.
Anonymous
()
I enjoy this instructors courses. Great practical tips in this course
Mark Elders
(Staff Accountant at Buffalo Rock Company)
Great course and I learned a lot. Thanks and God bless. Mark Elders
Anonymous
(Oracle Financials Analyst)
Great class! Learned a lot about how to deal with difficult people!
Anonymous
()
As always, this speaker provided great insight and problem solving.
Betsy Roberts
(Owner at Betsy Roberts Telemarketing)
Excellent, no matter who the difficult person is...! Very helpful.
Anonymous
()
I found this course both beneficial professionally and personally.
Anonymous
(CFo)
Good course on dealing with difficult people . highly recommended
Syed Kazmi
(Controller at Encompass Capital Advisors LLC)
Interesting and very practical aproch to handle difficult people.
Jennifer Yarnell
(Human Resources Generalist at Thomas Automotive Family)
I believe that the information was very helpful and informative.
Anonymous
(Junior Collector)
This was very easy to understand and offers useful information
Anonymous
(Manager - Compliance and Risk Management)
Practical and easy to follow and apply to real life situations.
Anonymous
()
The first diagram is so helpful! The presentation is well done.
Debbie Banks
( at Banks Accountancy LLC)
Thought-provoking. Translates to work life as well as personal.
Anonymous
(Inspector)
Love this course. Simple and easy to comprehend and understand.
KURT LETAIN
(CFO at ENGINEERED ASSEMBLIES INC.)
Having years of experience, it still helps to get a refresher.
Halina Kovel
(Sr. Accounting Manager at Private Medical Services)
Very interesting presentation! I learned a lot of useful tips.
Anonymous
(Senior Associate)
The course gave me a unique perspective on people management.
Anonymous
(PRESIDENT)
Excellent presenter! Kept my attention from start to finish.
Anonymous
()
This course was effective but also entertaining and light :)
Anonymous
()
The instructor presented good stories to present his ideas.
Anonymous
()
I found this course informative in relation to its subject.
Anonymous
()
Course material was interesting and presenter was thorough.
Kevin Kilroy
(Senior Director Strategic Finance at Covanta)
Good actionable tips - a good reminder /refresher course
Erwin Sou
( at Hunt Capital Partners, LLC)
Another great speaker with a lot of valuable information!
Anonymous
(Risk Advisory Services)
Soft skills course for improving communication skills.
Lisa Chan
(Accounting Systems Supervisor at EBMUD)
Great class. Shared the 5 steps in dealing with people.
Anonymous
(Financial Analyst)
Lots of situational examples with plenty of suggestions.
Anonymous
(Maps and Chrome Controllership)
A nice reminder of how to behave in difficult situations
Joseph Keane
( at Hero)
This course was illuminating on the particular subject.
Anonymous
(Supervisor, Program Analyst)
some of the material was redundant but good information
Lisa Lavery
(Close & Consolidations Senior Manage.. at Cisco Systems)
Great class in dealing with difficult people. thanks!
Anonymous
(Asst Finance Director)
Good 8 steps on dealing with difficult situations.
Anonymous
(Business Controller, Waze)
Good refresher, however, most of it was common sense
TERRY TOCKSTEIN
(AP SPECIALIST at charter Communications)
Great course for dealing with life at home and work!
Anonymous
(Accountant)
interesting topic and insightful into human dynamics
Anonymous
(Accounts Payable Manager)
Learned alot towards self reflection in this course.
Anonymous
(AR Analyst)
Learned a lot on how to deal with difficult people.
Anonymous
()
Good course covering the basics of difficult people
Brandon Bush
(Manager at PorterKinney)
Great review for managers and team-members alike.
Ana Montano
(Jr Collector at Yelp)
I thought the course was very informative. Thanks!
Anonymous
(Head of Finance)
i like it bring more behavier questions like this
Cyril Erugo
(Accountant at Speedy Tax & Accounting Services)
Very informative. A must have tool for a manager.
Anonymous
(-)
Great tips for dealing with difficult people!
Jill Pugh
(Accountant at RTC Communications)
very helpful... i like his suggestions
Robert Godfrey
(CPA at Robert Godfrey, CPA)
Good insight. Really appreciate it.
Sami Jabra Seedhom
(Accounting Department Manager at Edrak Int. For Commercial Services)
Thank you for the valuable course.
Theodore Zeck
(Certified Public Accountant at Theodore R. Zeck, CPA)
I have one in the cube next to me.
Radhesh Pradhan
(Accounting Manager at DGN Technologies Inc)
Amazing examples from real life.
Charles Elwis
(Insurance Broker at Health Guys)
Entertaining and interesting
Anonymous
(Accountant)
not difficult to deal with!
Lauree Kiely
(- at NewGen Strategies and Solutions, LLC)
Really enjoy this speaker!
Vahé Hovakimian
(Financial Analyst at Great Place to Work Institute)
great course!
Anonymous
(Owner)
Love this one.
Paul Phillips
(Finance at None)
Easy to follow
Anonymous
()
good advice!
Simon Adell
(Chief Financial Officer at Undisclosed)
Humorous
Gurwinder Singh
(Team Lead at Escalon Services Pvt Ltd.)
Nice
Mei Ren
(Regional Director at AECOM)
Good
Erin Milroth
(Assistant Controller at -Edifice, Inc.)
none
Prerequisites
Course Complexity: Foundational
No Advanced Preparation or Prerequisites are needed for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
Neil IhdeFounder of Life IQ, Speaker, Master Practitioner of MBTI
About Illumeo
Platform
Resources
Contact Us
- Email: info@illumeo.com
- Phone: 408-400-3993
- Adress: 1608 W Campbell
- Av #221, Campbell, CA 95008
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