Unlock Effective Conflict Resolution with Behavioral Science! Discover how to respond to conflicts while maintaining your composure and professionalism in this enlightening program. Join today and conquer conflicts with confidence!

PROGRAM DESCRIPTION: Transform Your Conflict Resolution Skills with Behavioral Science! Say goodbye to the stress, shame, and fear that conflicts bring. In this empowering 1-hour course, you'll master the art of de-escalating conflicts using cutting-edge behavioral science techniques. No more feeling powerless in the face of disagreements.

  • Discover how to not only navigate conflicts effectively but also fix the root issues.
  • Uncover the secrets to standing your ground assertively, all while cultivating compassion.
  • Leave behind the drama and isolation, and embrace the confidence to resolve conflicts like a pro.

Led by Jennifer Hancock, an acclaimed author and the visionary behind Humanist Learning Systems, this course marries philosophy with science to empower you to handle conflicts more effectively.

Based on behavioral psychology, this course delves into the impact of your responses on others and equips you with the skills to stand your ground gracefully, all while addressing issues compassionately. Gain science-backed strategies for conflict resolution, learn the transformative role of compassion in workplace behavior, and become a role model for respectful conflict management. With rave reviews highlighting its practicality and fresh approach, this course promises to revolutionize your conflict resolution toolkit.

Don't miss out on this opportunity to take control of your interactions and pave the way to harmonious relationships. Enroll now and be a conflict resolution champion!


  1. Effective Conflict Resolution Skills: Gain science-based strategies for resolving conflicts in various scenarios. Learn how to navigate disagreements while maintaining your composure and professionalism, ensuring smoother interactions and harmonious relationships.
  2. Enhanced Communication: Discover the power of responding thoughtfully to conflicts. Develop the ability to express your viewpoint assertively yet compassionately, facilitating clearer communication and minimizing misunderstandings.
  3. Empowered Problem Solving: Acquire the tools to address conflict at its root. Understand how to fix underlying issues rather than merely addressing surface tensions, leading to more sustainable solutions and a more positive work environment.
  4. Role Modeling Leadership: Become a beacon of respectful conflict resolution behavior. By mastering conflict de-escalation, you'll set an example for others, reinforcing organizational values and fostering a culture of mutual understanding and cooperation.
  5. Stress Reduction and Personal Growth: Experience reduced stress levels as you gain the confidence to manage conflicts adeptly. By learning to detach from unnecessary drama and focus on productive solutions, you'll also embark on a journey of personal growth and emotional resilience.


By enrolling in this course, you equip yourself with essential skills to handle conflicts with confidence, professionalism, and empathy. These benefits extend beyond the workplace, enhancing your overall communication abilities and contributing to your personal development journey.

Course Key Concepts: Conflict Resolution, Conflict Management, Confidence, Ethical Leadership, Humanistic Management, Behavioral Psychology, De-escalation.

Learning Objectives
  • Discover and learn a science-based approach to conflict resolution.
  • Explore and understand how compassion can help resolve workplace behavior issues.
  • Recognize and be able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations.
  • Identify and avoid getting drawn into other people’s drama.
Last updated/reviewed: September 21, 2023
1 Review (3 ratings)


Anonymous Author
Very helpful and insightful approach to de-escalating conflicts.

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  An Introduction2:03
  What is Conflict2:04
  Rational Disagreement vs. Irrational Conflict7:21
  Behavior Matters3:10
  A Behavioral Science Primer4:06
  Understanding Your Response13:28
  Don't Get into the Drama5:00
  Compassion as a Tool6:06
  Don't Fake It4:36
  Recap and Questions3:16
  How to De-Escalate Conflicts Using Behavioral Science58:44
  Slide: How to De-Escalate Conflicts Using Behavioral SciencePDF
  How to De-Escalate Conflicts Using Behavioral Science Glossary/IndexPDF