Instructor for this course
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The “new normal” is forcing many changes.  Many companies have lost considerable business income and have had to layoff employees.  Also, due to "social distancing" requirements many people who came to the office each day are now being required to work from home.  These are major – and for many frightening - changes.  This course is designed to help management and staff learn new and smarter ways in which to do business and achieve more, with less.

The course is divided into three sections:  Section I offers suggestions to the workers working from home for the first time, as well as ideas for those they work with and those that manage them.  For example:  No longer can you manage casually by “walking around.”  Now specific behaviors are required to manage people working remotely. 

The second section deals with the ramifications of having to re-configure the workspace for safety – and considerations for safety and sanitation.  It also has many examples of how small changes can save time and money in organizations, followed up examples of techniques this instructor developed and used in her practice. 

The third and final section is an overview of many formal quality and process improvement techniques, followed by reminders of the needs special to managing change.

Learning Objectives

  • Discover the changes that working from home require.
  • Recognize that many people will be anxious and fearful due to all the changes.
  • Identify things management can do to mitigate the discomfort.
  • Explore ideas for making the physical and sanitation changes at work.
  • Discover many new techniques for improving quality, reducing costs, and working smarter with fewer people.
  • Recognize that little “tweaks” can make profoundly positive changes.
  • Explore different theories of change and how to best create and manage it.
  • Recognize that good things can come from “the new normal.”
Last updated/reviewed: August 9, 2020

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  2:58Introduction to Helping People Work Remotely and Optimizing Business Operations due to Layoffs
Working Remotely
  14:24Working Remotely for The First Time
  6:51Managing People Working Remotely
WORKING SMARTER
  7:47Working Smarter due to Layoffs
  10:27Working Smarter
  11:08Working Smarter Cont'd
  15:27Search for Improvements
Techniques and Change Management
  3:56Managing Quality
  13:39Formal Improvement Techniques
  7:43Major Change
Conclusion
  1:46Summary and Conclusions
CONTINUOUS PLAY
  1:36:06Helping People Work Remotely and Optimizing Business Operations due to Layoffs
SUPPORTING MATERIAL
  PDFSlides: Helping People Work Remotely and Optimizing Business Operations due to Layoffs
  PDFHelping People Work Remotely and Optimizing Business Operations due to Layoffs Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM