The “new normal” is forcing many changes.  Many companies have lost considerable business income and have had to layoff employees.  Also, due to "social distancing" requirements many people who came to the office each day are now being required to work from home.  These are major – and for many frightening - changes.  This course is designed to help management and staff learn new and smarter ways in which to do business and achieve more, with less.

The course is divided into three sections:  Section I offers suggestions to the workers working from home for the first time, as well as ideas for those they work with and those that manage them.  For example:  No longer can you manage casually by “walking around.”  Now specific behaviors are required to manage people working remotely. 

The second section deals with the ramifications of having to re-configure the workspace for safety – and considerations for safety and sanitation.  It also has many examples of how small changes can save time and money in organizations, followed up examples of techniques this instructor developed and used in her practice. 

The third and final section is an overview of many formal quality and process improvement techniques, followed by reminders of the needs special to managing change.