Instructor for this course

Groups of all sizes and areas of responsibility are often called upon to reach consensus on an issue or to agree to the solution of problems.  At the Board of Directors level this might include decisions about policy, compensation of the CEO, inclusion of new board members or other issues.  The executive team is often in a position of having to agree about company direction, strategy and tactics. In our business world each manager, department and working team is confronted with decisions and sometimes confrontation.

How do we go about making decisions that take the best ideas from the group involved and execute them so that they are good for the organization being served?

In part the responsibility lies with the head of the chain of command of that group – but probably more important is the facilitator of the process.  And, of course, facilitation most frequently is a function allocated to Human Resources.

One would think that the more educated and experienced the members of the group, the easier it would be for them to come to amicable agreements.  Not so!   Look at what happens on the floor of the senate!  Let me also tell you that in the years in which I traveled the country training boards of directors, I found the same hurt feelings, bullying behavior, insulting the person with the other opinion, and voting on popularity rather than position.

So how do we get away from these problems which are primarily based on emotion as opposed to logic.  I believe part of the answer lies in creating processes that move people forward in a more rational manner.  This course offers you a series of exercises that you can use where you believe them to be appropriate.

The exercises include: 

  • Brainstorming, both structured and unstructured versions with ways to use the raw data obtained.
  • A series of organization of data, such as affinity diagrams, fishbone exercises, iceberg chart, Pareto chart, rank order, slice of the pie and values clarification.
  • Story Boarding, and
  • Six Thinking Hats

I provide you with tips based on my experience as to how best to implement each of these exercises.    


Learning Objectives

  • Explore the role of the leader and that of the facilitator and recognize when to use each
  • Discover The Art of Facilitating and recognize how to be effective in the role of Facilitator
  • Identify several techniques for making order out of chaos and
  • Discover a problem-solving process.
Last updated/reviewed: May 4, 2022

Included In Certifications

This course is included in the following Certification Programs:

28 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In The Workplace 2020 Update – 2 hour training
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Resolving Workplace Conflict and Dealing with Different/Difficult People in 2020 and Beyond
  10. Group Decision Making and Problem Solving
  11. Resolving Workplace Conflict
  12. Company Culture: Creating and Maintaining the Best
  13. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  14. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  15. Effective Time Management and Goal Setting/Delegation
  16. Culture: Inside the Company and Outside the Country
  17. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  18. Finding Success with Teams Working Far Apart
  19. Effective Workplace Negotiation and Persuasion
  20. Creating Rewards and Recognitions that Get You What You Want to Achieve
  21. Onboarding: From Entry-Level to Senior Executive
  22. Marrying Career Development with Succession Planning
  23. Visibility Enhances Promotability
  24. Delegating Skills for Managers
  25. Assertiveness Skills for Executives, Managers and HR Professionals
  26. How EQ Helps Motivate Your Staff
  27. Effective Meeting Management for Leaders, Managers, and Facilitators
  28. Communication: A Two-Way Process

10 CoursesMastering Board of Directors Participation

  1. Types of Boards and Expected Level of Participation in Each
  2. Integrating and Training Your Board Member
  3. Assertiveness Skills for Executives, Managers and HR Professionals
  4. Preparing to Be on a Board
  5. Board Participation
  6. Creating Rewards and Recognitions that Get You What You Want to Achieve
  7. Volunteers Working Together
  8. Group Decision Making and Problem Solving
  9. Management of Meetings, Committees and Boards
  10. Raising Funds: Investments – Donations – Events – Grants

12 Reviews (68 ratings)Reviews

Anonymous Author
I really liked the trainer of this course, she used real examples and explained things very well. She leads you through each step of problem solving, the groups responsibility, the leader and brainstorming ideas. Making is sound seamless.
Anonymous Author
good course for group projects and how they should be led. most of the time these projects tend to lean towards just a few contributors. this shows how everyone should contribute their opinions and how it should be faciliated
Anonymous Author
I learned a lot from this. We have a highly collaborative work culture, but it's sometimes difficult to get to decisions in groups. There was a lot here that I can implement in my daily work.
Member's Profile
This is a very good course on working together as a team to solve problems. I would've liked to see more concrete examples of the different techniques such as the Fishbone and Pareto methods.
Anonymous Author
Great course. Stated learning objectives were met. Program materials were relevant and contributed to the achievement of the learning objectives.
Anonymous Author
The time allotted for this course is about right. The information included in this course is very basic but are helpful information.
Member's Profile
Very well presented. Outlined some very useful tools for facilitation problem solving and dealing with various personalities.
Member's Profile
This course contains many excellent insights into the challenges and opportunities involved in group decision making.
Anonymous Author
This was a very instructive course. It was very informative and the supporting materials were effective.
Anonymous Author
This course gave helpful tips on how to manage large scale projects.
Member's Profile
Member's Profile


Course Complexity: Foundational

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  00:33Introduction to Group Decision Making and Problem Solving
The Group
  4:58Group Responsibilities
  3:47The Role of The Leader and that of The Facilitator
  7:49The Art of Facilitating
Arrangements and Problem Solving
  8:27Some Types of Arrangements
  8:18Arrangements (Continued) and Story Boarding
  4:57Six Thinking Hats
  6:00A Problem Solving Process
  7:24The Tyranny of Pleasantness and Conclusion
Continuous Play
  1:04:07Group Decision Making and Problem Solving
  PDFSlides: Group Decision Making and Problem Solving
  PDFGroup Decision Making and Problem Solving Glossary/Index