Instructor for this course

Groups of all sizes and areas of responsibility are often called upon to reach consensus on an issue or to agree to the solution of problems.  At the Board of Directors level this might include decisions about policy, compensation of the CEO, inclusion of new board members or other issues.  The executive team is often in a position of having to agree about company direction, strategy and tactics. In our business world each manager, department and working team is confronted with decisions and sometimes confrontation.

How do we go about making decisions that take the best ideas from the group involved and execute them so that they are good for the organization being served?

In part the responsibility lies with the head of the chain of command of that group – but probably more important is the facilitator of the process.  And, of course, facilitation most frequently is a function allocated to Human Resources.

One would think that the more educated and experienced the members of the group, the easier it would be for them to come to amicable agreements.  Not so!   Look at what happens on the floor of the senate!  Let me also tell you that in the years in which I traveled the country training boards of directors, I found the same hurt feelings, bullying behavior, insulting the person with the other opinion, and voting on popularity rather than position.

So how do we get away from these problems which are primarily based on emotion as opposed to logic.  I believe part of the answer lies in creating processes that move people forward in a more rational manner.  This course offers you a series of exercises that you can use where you believe them to be appropriate.

The exercises include: 

  • Brainstorming, both structured and unstructured versions with ways to use the raw data obtained.
  • A series of organization of data, such as affinity diagrams, fishbone exercises, iceberg chart, Pareto chart, rank order, slice of the pie and values clarification.
  • Story Boarding, and
  • Six Thinking Hats

I provide you with tips based on my experience as to how best to implement each of these exercises.    


Learning Objectives

  • Explore the role of the leader and that of the facilitator and recognize when to use each
  • Discover The Art of Facilitating and recognize how to be effective in the role of Facilitator
  • Identify several techniques for making order out of chaos and
  • Discover a problem-solving process.
Last updated/reviewed: October 13, 2018

Included In Certifications

This course is included in the following Certification Programs:

30 CoursesMastering Management Certification

  1. Preventing Harassment, Discrimination, Abuse and Bullying: Management's Responsibility in 2020 and Beyond
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Managing Difficult People and Dealing with Conflict
  10. Group Decision Making and Problem Solving
  11. Resolving Workplace Conflict
  12. Company Culture: Creating and Maintaining the Best
  13. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  14. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  15. Effective Time Management and Goal Setting/Delegation
  16. Culture: Inside the Company and Outside the Country
  17. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  18. Finding Success with Teams Working Far Apart
  19. Change Management: The People Side
  20. Effective Workplace Negotiation and Persuasion
  21. Ethics and Attitude in the Workplace
  22. Creating Rewards and Recognitions that Get You What You Want to Achieve
  23. Onboarding: From Entry-Level to Senior Executive
  24. Marrying Career Development with Succession Planning
  25. Visibility Enhances Promotability
  26. Delegating Skills for Managers
  27. Assertiveness Skills for Executives, Managers and HR Professionals
  28. How EQ Helps Motivate Your Staff
  29. Effective Meeting Management for Leaders, Managers, and Facilitators
  30. Communication: A Two-Way Process

6 Reviews (18 ratings)Reviews

Member's Profile
This is a very good course on working together as a team to solve problems. I would've liked to see more concrete examples of the different techniques such as the Fishbone and Pareto methods.
Anonymous Author
The time allotted for this course is about right. The information included in this course is very basic but are helpful information.
Member's Profile
Very well presented. Outlined some very useful tools for facilitation problem solving and dealing with various personalities.
Member's Profile
This course contains many excellent insights into the challenges and opportunities involved in group decision making.
Member's Profile
Member's Profile


Course Complexity: Foundational

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  00:33Introduction to Group Decision Making and Problem Solving
The Group
  4:58Group Responsibilities
  3:47The Role of The Leader and that of The Facilitator
  7:49The Art of Facilitating
Arrangements and Problem Solving
  8:27Some Types of Arrangements
  8:18Arrangements (Continued) and Story Boarding
  4:57Six Thinking Hats
  6:00A Problem Solving Process
  7:24The Tyranny of Pleasantness and Conclusion
Continuous Play
  1:04:07Group Decision Making and Problem Solving
  PDFSlides: Group Decision Making and Problem Solving
  PDFGroup Decision Making and Problem Solving Glossary/Index