Instructor for this course
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From academic studies to Harvard Business Review surveys, communication skills are consistently cited as the most important determinants of business success. Employers, CFOs and boards of directors all say that good communication skills are more important than intelligence, technical skills and capacity for hard work, yet most finance professionals spend little time developing their communication skills.

This course provides participants an understanding of the importance of communication skills. We start by learning some effective listening skills. We then focus on some of the unique communication challenges faced by finance professionals, providing attendees with an understanding of how to assess and address a variety of audiences to properly frame communication to each for maximum impact. This is increasingly important in the current business environment which is more multi-cultural than ever before and requires interfacing with people at different levels of experience and seniority within the organization. So, next we discuss multi-cultural communication issues and provide some strategies for dealing effectively with them.

This course provides a great foundation for anyone interested in communicating more effectively, whether early in their career or a senior executive.

Learning Objectives

  • Explore the current situation with communication in the finance profession,
  • Recognize how to gain an understanding of your audience and their needs,
  • Discover effective listening techniques, and
  • Identify how to effectively deal with the impact of cultural differences and attitudes
Last updated/reviewed: February 21, 2018

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  12:21Introduction to Finance Professionals' Guide to Communication Skills
  15:09Understand Your Audience
  10:21Listening Skills: Talk Less, Listen More
  11:08Cross-Cultural Communication
  9:46Conclusion
CONTINUOUS PLAY
  58:45Finance Professionals' Guide to Communication Skills
SUPPORTING MATERIALS
  PDFSlides: Finance Professionals' Guide to Communication Skills
  PDFFinance Professionals' Guide to Communication Skills Glossary/Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM