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In today’s world, email is business writing. Learn to use this essential tool for optimal results.

A single email can cause the end of a long business relationship or the beginning of a profitable new bond. An email can build or break the writer’s credibility. Endless email checking drains productivity and ruins focus. Managing email effectively and writing email sensibly are core competencies, because in today’s economy, email is business writing.

At the end of the program, participants will be able to:

  • Compose captivating subject lines
  • Write emails with fewer proofreading errors
  • Strategize their time so that email does not wreck their productivity

Take this course if you feel overwhelmed by the email in your life and wish you could use the time you spend on email more profitably.

Course Key Concepts: Email, business writing, email etiquette, productivity, communication, marketing, sales, consulting.

Learning Objectives

  • Recognize when email is the best medium for the message.
  • Identify an effective subject line for a specific situation.
Last updated/reviewed: May 5, 2022

34 Reviews (154 ratings)Reviews

5
Anonymous Author
This is an outstanding course. I especially liked the discussions on selecting the right medium, drafting a compelling subject line, implementing a consistent structure, and proofreading an email. Kindly double check the answer to question 8 which conflicts with the training slides. Thank you for a highly valuable course.
4
Anonymous Author
I like the clear delivering of the course message regarding how an email can serve its purpose effectively - there may be some points that are easily forgotten in daily life and it helps remind us of how every seemingly minor area can have a significant impact. Thanks.
4
Member's Profile
Great advice to avoid embarrassing or misleading business communication via emails. I appreciated the examples shared by the presenter of what not to do and quick suggested corrections. I will definitely spend a few more seconds proofreading my emails before sending.
5
Anonymous Author
Another great course from Elizabeth Danziger. She provides helpful oversight and great reminders we should all keep in mind. Enjoyed the conversation around only checking emails during natural breaks. I hope to break my habit of constantly checking emails.
5
Member's Profile
This has been one of the most valuable courses I’ve taken in Illumeo. I learned practical tips for being more effective with email. The handout is a great summary to keep as a reference. I loved her presentation. It was to the point and interesting.
5
Member's Profile
Initially, I thought this course would be too long. I couldn't imagine it would take 2 hours to explain how to effectively email. The course was excellent. I wish this course was a requirement for my coworkers.
5
Anonymous Author
This course is well organized, easy to understand, memorable, and useful. Everyone uses email, and most people will find material in this course that will help them better use email.
5
Anonymous Author
This is a course for every professional. The instructor is very engaging and she provides several helpful rules, tools and strategies for workplace communication via email.
5
Member's Profile
This course could have been titled Pro Tips for Sending Email - or Not. The content is on point, relevant to today's work environment; and, the presenter is excellent.
4
Anonymous Author
Some great tips overall and it is so easy to fall into some of these traps! Good course for anyone who has to use email on a regular basis in the professional world.
5
Anonymous Author
This was a great course with 8 tips on how to create effective email. The instructor was concise and gave good examples. I will be using these tips going forward.
4
Anonymous Author
Solid tips and ways to make your work emails better. I could identify every single problem in either myself or someone else I email with on a regular basis.
5
Anonymous Author
Great overview of practices to keep in mind for email communication. Mostly common sense, but I learned specifics about enhancing my Subject Lines.
4
Anonymous Author
This course provides a lot of valuable tips on handling emails. The speaker was great and the examples provided are helpful and easy to follow.
5
Member's Profile
why such basic stuff needs to be said, i don't know, but it does.... thanks for laying it out, i will think before opening mouth....
5
Member's Profile
This was one of the better course on Illumeo. Some of the principles may seem like common sense, but they are are all important.
4
Anonymous Author
effective course for entry level email writing. course could show how to avoid so many emails to start with
5
Anonymous Author
Thank you for this course. It is very informative and helpful to improve my business email writing skills.
4
Member's Profile
clear and simple message, but introduced new best practices i previously did not know.
5
Member's Profile
Great course that explains how to use email professionally in today's context.
5
Anonymous Author
The handouts were well laid out and the information had practical application
5
Anonymous Author
Course was very interesting, learned a lot. Definitely learned something new.
4
Anonymous Author
Great examples of what to do and not do for effective email communications.
5
Member's Profile
Excellent power point, excellent information and delivery by the instructor.
4
Member's Profile
The instructor was informative and gave good examples of effective emailing.
5
Anonymous Author
I thought I was pretty good at email but this was eye opening. Great course!
5
Anonymous Author
This is a great training on email communication and tips on how to improve.
4
Member's Profile
Alot of common sense items, but good reminders. Will share with my staff.
4
Anonymous Author
Interesting topic - important things to consider when composing emails
5
Member's Profile
very relevant topics to a critical aspect of every working day.
5
Anonymous Author
Great course - shows our lives should not be dedicated to email
4
Anonymous Author
very informative and will use in future e-mail writing
4
Member's Profile
Important subject nicely explained for understanding.
5
Member's Profile
Very helpful information and tips on writing emails.

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .

1 QuestionCourse Questions and Answers

Member's Profile

Clear and Effective

Course Syllabus
INTRODUCTION AND OVERVIEW
  4:28Introduction to Eight Principles of Effective Email
  5:58Email Effectiveness Principle 1- Choose the right medium
  15:17Email Effectiveness Principle 2 - Be a credible sender
  14:14Email Effectiveness Principle 3 - Create a compelling subject line
  9:43Email Effectiveness Principle 4 - Use a consistent email structure
  13:59Email Effectiveness Principle 5 - Maintain an Appropriate Tone
  10:44Email Effectiveness Principle 5 - Maintain an Appropriate Tone Cont'd
  7:44Email Effectiveness Principle 6 - Remember that emails are public Documents
  13:26Email Effectiveness Principle 7 - Proofread carefully
  12:52Email Effectiveness Principle 8 - Have an email strategy
  10:25Course Summary
CONTINUOUS PLAY
  1:58:50Eight Principles of Effective Email
SUPPORTING MATERIAL
  PDFSlides: Eight Principles of Effective Email
  PDFEight Principles of Effective Email Glossary/ Index
  PDFHandout: Eight Principles of Effective Email
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM