In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as:
- Effective debt collection strategies
- More successful ways to interact with salespeople
- How to manage disagreements with your customers
- How emails can and should be used, and recognize the ways that emails should not be used in credit and collections.
- Effective and ineffective use of emails in credit and collections
Learning Objectives
- Identify better ways of communicating with customers, and with the sales department
- Identify new tools and methods for engaging with customers to quickly collect delinquent debts
- Explore how to improve communications between the credit department and senior management
- Explore how to learn ways in which emails can and should be used--- and the ways that emails should not be used in credit and collections.
Last updated/reviewed: August 20, 2023
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Prerequisites
Course Complexity: Intermediate
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
Michael DennisOwner