In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as:
- Effective debt collection strategies
- More successful ways to interact with salespeople
- How to manage disagreements with your customers
- How emails can and should be used, and recognize the ways that emails should not be used in credit and collections.
- Effective and ineffective use of emails in credit and collections
Learning Objectives
- Identify better ways of communicating with customers, and with the sales department
- Identify new tools and methods for engaging with customers to quickly collect delinquent debts
- Explore how to improve communications between the credit department and senior management
- Explore how to learn ways in which emails can and should be used--- and the ways that emails should not be used in credit and collections.
Last updated/reviewed: March 7, 2024
21 Reviews (74 ratings)
Prerequisites
Course Complexity: Intermediate
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
![Instructor for this course Instructor for this course](https://www.illumeo.com/sites/proformative.com/files/imagecache/user_image_large/pictures/picture-122555-1504975460.jpg)
Michael DennisOwner