Feedback within an organization is vital to ensure that people understand the impact of past events and actions. This helps identify improvements, avoid future mistakes and importantly, keeps an organization on track.

However, we often forget the impact that recognition feedback - where someone what been successful - can be overlooked. A ‘Well done’ simply misses the possibility that there could be actions that can be applied to other parts the business.

By using a clear 5 step plan called SERVE, feedback can be given easily so that outcomes and future actions are clear.

This course is for those anyone who needs to give feedback in their job. It is applicable for junior team member too as it develops skills for clear communication.

By working through this course, you learn the skills of delivering successful feedback, how to control nervousness and how to say what needs to be said.

Learning Objectives
  • Explore the reasons feedback is difficult to deliver.
  • Discover the SERVE system of effective feedback.
  • Recognize how SERVE can be used to praise successful actions and events.
  • Identify how you can practice and use this regularly in the workplace.
Last updated/reviewed: March 10, 2024
Course Complexity: Foundational
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Delivering Feedback that Gets Results3:16
  Why Can't we Give Feedback?7:20
  How Can Feedback be Successful?4:22
  The SERVE Model11:10
  Key Principles7:20
  Delivering Feedback that Gets Results33:28
  Slides: Delivering Feedback that Gets ResultsPDF
  Delivering Feedback that Gets Results Glossary/IndexPDF
  Additional Notes and Worked ExamplesPDF
  Planning SheetPDF