45 Enrolled
0.5 Hours (On-Demand)
CPE Not Available
Instructor for this course
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This course is designed to help you to think differently in the way you communicate and deal with people who are tough to work, communicate, and simply deal with. It includes a variety of approaches to consider as you prepare for interactions with people and personality types that are challenging for you.

Individuals who are challenging may have difficult personalities and challenge you because of your approach to communicating with them. This course looks at a variety of challenging personalities and provides you with strategies and tools for overcoming, ignoring, or simply tolerating those individuals as you work to communicate and influence them.

Learning Objectives

  • Identify why certain individuals are challenging for you
  • Explore approaches to communicating effectively with different personalities
  • Discover helpful approaches to influence those difficult people
  • Discover how to design a strategy to make future conversations more productive
Last updated/reviewed: November 13, 2019

3 Reviews (19 ratings)Reviews

1
Member's Profile
There's not a whole lot of content or context in this course. A 26-minute discussion on how to deal with challenging or difficult people is simply not enough. More illustrative examples would have been helpful instead of speaking in broad terms.
5
Member's Profile
The instructor made good points in trying to communicate with the other person. These points will be very useful to review before having a meeting with that person.
3
Anonymous Author
The course was very common sense. This would be a good course for new managers or staff members that seem to be in constant conflict with other team members.

Prerequisites

Course Complexity:

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  2:45Introduction to Dealing with Challenging People
  4:49Challenging People, Who Are They and From Where Did They Come?
  9:57Effective Communication with Challenging People
  2:25Approaches to Influence Challenging People
  1:29Design a Strategy for Long-term Success
  5:03Now- Take Action & Conclusion
CONTINUOUS PLAY
  26:28Dealing with Challenging People
SUPPORTING MATERIALS
  PDFSlides: Dealing with Challenging People
  PDFDealing with Challenging People Glossary/Index
  DOCXAction Plan
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM