When it comes to performance management, the most important thing to remember is that it should always be ongoing and collaborative. Performance management should never be executed as one conversation a year. It is much more than an opportunity for management to lay out an employee’s strengths and weaknesses, then send them on their way. It is anything and everything that can be done to drive employee behavior in the right direction.

The fact is that annual performance evaluations on their own are not enough to develop employees' knowledge, skills, and abilities in a way that benefits the organization as a whole. One reason being that most performance evaluations fail to include core values in performance conversations. This means that performance management lacks a connection to the bigger picture – organizational strategy. At the moment, the factor that sets organizations apart from one another is human capital, so investing in employees drives corporate objectives. If done correctly, performance management can increase productivity and assist the organization in maintaining a sustainable competitive advantage.

Join Catherine Mattice Zundel, as she takes you through the process of developing an effective performance management system that aligns with your organization's culture, ensures management is properly coaching employees to improve, and utilizes forms and processes in a way that actually increases performance. 

Learning Objectives
  • Recognize performance management as an ongoing and collaborative process
  • Identify tools for conducting productive coaching conversations that improve performance
  • Discover how to set expectations with employees and hold them accountable for their behavior
  • Explore organizational culture and how to utilize your vision, mission, and core values to drive performance
  • Discover ways to incentivize and reward employees for outstanding performance
  • Explore options for disciplining employees, when it comes to it
  • Explore best practices for developing and maintaining a collaborative performance management system
Last updated/reviewed: March 17, 2024
4 Reviews (14 ratings)


Member's Profile
This was a great course on performance management. She gave good examples and instructions on how to manage employees performance when things are going as expected and when they are not.

Member's Profile
All HR professionals should take this course. Especially those that suffer from high turnover at their organization due to employee's poor performance.

Anonymous Author
Great course that provides tips to assess and address employees' performance topics.

Anonymous Author
Informative and inspiring presenter with relevant examples I could relate to.

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Creating a Performance Management System that Actually Improves Performance6:39
  The Performance Management Process14:12
  Setting Clear Expectations5:48
  Coaching Behavior9:15
  Rewarding Success4:53
  Discipline When Necessary15:14
  Creating a Performance Management System that Actually Improves Performance1:00:52
  Slides: Creating a Performance Management System that Actually Improves PerformancePDF
  Creating a Performance Management System that Actually Improves Performance Glossary/IndexPDF