The purpose of communicating is to have the receiver receive and understand the information as you intended. Thus, it is important to learn about how they receive information most easily.  This course focuses on understanding and responding to differences in learning and styles of communication.  Learning techniques such as assertiveness and active listening enable you to be more effective in getting what you want from people – including those considered different and difficult.

Tips are offered for different types of communication from one-on-one to speaking in front of a large audience. Other tips help you handle anger, tension, conflict and even fear of or resistance to change.

This course is valuable for managers, team members, and any other person needing to interact with others professionally.


Learning Objectives

Explore different cognitive styles and types.

Discover styles of accepting information, enable more productive communication, and how recognizing your own style helps you modify it when dealing with others.

Identify what works for different types of situations and people to make you more effective.

Last updated/reviewed: March 14, 2024

Included In Certifications

This course is included in the following Certification Programs:

29 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In the Workplace
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Group Decision Making and Problem Solving
  10. Resolving Workplace Conflict
  11. Company Culture: Creating and Maintaining the Best
  12. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  13. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  14. Effective Time Management and Goal Setting/Delegation
  15. Culture: Inside the Company and Outside the Country
  16. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  17. Finding Success with Teams Working Far Apart
  18. Change Management: The People Side
  19. Effective Workplace Negotiation and Persuasion
  20. Ethics and Attitude in the Workplace
  21. Creating Rewards and Recognitions that Get You What You Want to Achieve
  22. Onboarding: From Entry-Level to Senior Executive
  23. Marrying Career Development with Succession Planning
  24. Visibility Enhances Promotability
  25. Delegating Skills for Managers
  26. Assertiveness Skills for Executives, Managers and HR Professionals
  27. How EQ Helps Motivate Your Staff
  28. Effective Meeting Management for Leaders, Managers, and Facilitators
  29. Communication: A Two-Way Process
8 Reviews (49 ratings)


Anonymous Author
This course felt like it was rushed out the door without proofreading. The Myers-Briggs discussion did not go over the difference between "Feeling" and "Thinking". Also, the story with the kitty did not feel like it was set up well. I was expecting a story with a resolution about the person not talking and putting money into the kitty. However, it turned into a story about how the term "kitty" could mean poker pot or cat. There is a lot of good information in the course, but ironically it is not communicated well through this course.

Anonymous Author
The instructor included was engaging and included several case studies/scenarios to reiterate key concepts. I enjoyed the sections highlighting different cognitive styles and type-casting, particularly the refresher on Myers-Briggs and DISC types. Great supporting materials as well!

Anonymous Author
Learnt the different styles of communication was reminded of the culture/customs differences that need to be taken into account when communicating with persons all over the globe

Anonymous Author
I thought there was a lot of data given and not structured as well as could be. Addresses Myers-Briggs then pulls into DISC types. Too much data for the allowed time.

Anonymous Author
I greatly benefit from Ms. Diamond's courses and this particular course is no exception. I would love her as a mentor and a coach. Her examples are highly impactful.

Anonymous Author
nothing to add..............................................................................................................

Member's Profile
I liked the explanation of how to be an active listener and communicate with different people with different styles

Member's Profile
I really enjoyed this course. A great course on how to communicate effectively

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Communication: A Two-Way Process4:00
  Sharing Information4:47
  Barriers to Communication6:47
  Cognitive Styles6:21
  Type Casting6:38
  Another Schema Working With Stylistic Preferences2:58
  Active Listening3:32
  Assertiveness REDO3:59
  Dealing With Difficult People and Situations11:49
  Putting it All Together & Conclusion6:31
  Communication: A Two-Way Process 57:26
  Slides: Communication: A Two-Way ProcessPDF
  Communication: A Two-Way Process Glossary/IndexPDF