Instructor for this course

As a consultant living and working in Silicon Valley, I am often in the position of trying to resolve communication and conflict between people from different departments in an organization.  For example: Have you heard people call the IT personnel nasty names and have you heard IT people call those they are supposed to serve “stupid users?”

Although both terms are nasty they really do communicate what people with vastly different cognitive styles think about each other.  For instance, 'detail people' tend to be controlling.  Others don’t want to memorize all that detail.  They misunderstand each other on a fundamental level.

In this course we look at cognitive styles from a variety of angles.  First as we define them and their position on a bell shaped curve.  Then we look at how cultural differences – in particular the way people were taught – affect out thinking and communication style.  We also discuss styles as they are defined by two of the most popular personality tests:  Myers-Briggs and the DISC.  

Finally, we put it all together giving you some ideas as to how you can modify your style to make it easier for the other person to understand you.

Learning Objectives

  • Discover that there is no right or wrong style – we need them all
  • Recognize the style of people with whom you interact and hopefully will be able to modify your style to be more effective when communicating with them.
  • Identify your own style and learn why it is effective in some professions but not necessarily in others.
Last updated/reviewed: May 17, 2022

Included In Certifications

This course is included in the following Certification Programs:

29 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In The Workplace 2020 Update – 2 hour training
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Resolving Workplace Conflict and Dealing with Different/Difficult People in 2020 and Beyond
  10. Group Decision Making and Problem Solving
  11. Resolving Workplace Conflict
  12. Company Culture: Creating and Maintaining the Best
  13. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  14. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  15. Effective Time Management and Goal Setting/Delegation
  16. Culture: Inside the Company and Outside the Country
  17. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  18. Finding Success with Teams Working Far Apart
  19. Effective Workplace Negotiation and Persuasion
  20. Ethics and Attitude in the Workplace
  21. Creating Rewards and Recognitions that Get You What You Want to Achieve
  22. Onboarding: From Entry-Level to Senior Executive
  23. Marrying Career Development with Succession Planning
  24. Visibility Enhances Promotability
  25. Delegating Skills for Managers
  26. Assertiveness Skills for Executives, Managers and HR Professionals
  27. How EQ Helps Motivate Your Staff
  28. Effective Meeting Management for Leaders, Managers, and Facilitators
  29. Communication: A Two-Way Process

3 Reviews (17 ratings)Reviews

Anonymous Author
The course was good. Provided general and basic information and background on subject matter making you aware of various cognitive styles, as stated in the course objectives. It is up to you to now ascertain your style and those around you to make potential adjustments that can lead to more positive, productive interpersonal relationships, including communication, empathy and caring to name a few. Good stuff that makes you "think" about how to grow and improve, and consider and address style differences. Can't ask for much more in a basic course over an hour than to lay out the context and a bit of the road map. Like other course and learning, the real work is now to apply these concepts during the journey.
Member's Profile
The provided great information on cognitive styles, making you more aware of the various styles. I always enjoy the extra information such as references as to who is OCD, etc. Helps keep things interesting.
Anonymous Author
Good review for a few different styles of communication. Understand ing there is not right way, we are all different


Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  21:27Introduction to Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  6:01Cultural Differences
  6:53Personal Differences
  3:37Putting It All Together
  54:34Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information) Full Video
  PDFSlides: Cognitive Styles
  PDFCognitive Styles Glossary/Index