1 CPE This course focuses on the people side of change. No matter the cause, the result is that your staff needs to adjust to new ways of thinking, acting, and working. Change is everywhere and might be large or small. Even the smallest of changes can create fear and resistance.
We review the major reasons for change, the basic stages of change and models for change, all from the perspective of the needs of the people involved. Many examples, especially those from Finance organizations, are offered along with explanations as to what caused the change and the emotional responses of those affected by it.
Next we discuss various reactions experienced by those forced to change and, finally, we offer strategies for minimizing the negative impact of change and maximizing the effective and creative responses by those properly engaged and motivated.
Solutions are offered that engage management and staff alike.
Learning Objectives
- Define the dynamics of organizational change as it applies to the people involved.
- Identify the types of change and the processes needed to make them successful.
- Identify the techniques management can use in leading and managing the change.
- Recognize how to respond to the needs and resistance to change experienced by those being required to make the change.
- Discover how to design the strategies and tactics that will lead to successful acceptance of change.
Last updated/reviewed: August 16, 2023
Included In Certifications
This course is included in the following Certification Programs:
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30 Reviews (93 ratings)
Reviews
Anonymous
(Own)
Good introduction and overview followed by a logical and informative presentation. The information is practical and can be utilized going forward to ensure change management is effective and efficient, including specific organizational processes and actions, as well as consideration and empathy for the needs of each individual involved in various transactional and transformational change scenarios.
Keith Johnson
(Director SOX Compliance at Waterjet Holdings)
I really liked the progression of the discussion, of reactions that people have to change, and how they move through the process to eventual acceptance. Very important for managers to take heed.
The sound quality in the fourth module, Basic Theories, could be improved.
Anonymous
(Order Management Specialist)
I liked the amount of time used explaining the how and why people might experience different emotions when facing changes in the workplace.This course helped me to see these things from a different perspective. I think this course would be good for everyone.
Anonymous
(Staff Business Analyst)
I did not find this course useful, until the last part that was presented (solutions). It is evident that change is everywhere; the examples that were provided did not resonate well and did not contribute to my understanding of change management.
Diann Saltman
(Director of Quality Assurance (OIG, audi.. at Department of Health and Human Services)
It seemed a little odd to spend only 10 percent of the class on solutions and not to have a section on examples of how solutions work. I think there was some of this in the rest of the course, but it wasn't explicit.
Anonymous
(HR Generalist)
I liked the examples and practical applications provided in this course. I would have liked to hear more about transformational change and how to get people on board when you cannot meet their objections.
Anonymous
(Director)
I enjoyed the war stories the instructed used when going over the various aspects of the course. Real examples of these problems are relevant to understanding how to assist in the changes needed.
Overall it was a good course. Perhaps from a perspective of someone who is uncomfortable with change, and to me there seemed to be a couple of contradictions between examples and objectives.
Hyoe Nakagiri
(Senior Manager, Internal Audit at IPG Photonics)
The speaker not only shares valid insights and great examples, but exudes an attitude of care and concern for about the people who are faced with change that they are not comfortable with.
Ace Moratalla
(Credit and Collections Analyst II at NetSuite)
This course is really helpful. As we all know, change is inevitable, therefore, this online course absolutely gives us pointers on how to adapt and deal with change.
Anonymous
(Senior Director, Finance and Administrat..)
I think that the real world examples helped to underscore the importance of understanding reasons for resistance, listening to stakeholders, and regaining control.
Roman Zadorozhny
(Financial Manager at Population Council)
The trainer outlined the change process and provided relevant examples and techniques how to find solutions during the change implementation.
Anonymous
()
This course was useful but there was a lot of background noise & some commentary on slide changes that wasn’t really needed.
Anonymous
(President)
Very insightful. It help to understand people's behavior regard changes. Managers should be able to benefit from this course
Anonymous
(Board Member)
This course gives you things to think about as you are contemplating changes in your organization. It is time well spent!
Anonymous
()
Offered good tips on managing change. A little too much coverage on reactions to change.
Anonymous
(Director, Accounting)
I felt the course was a good overview of the people side of change management
Anonymous
(Director)
The time allotted is about right. The topics covered are good and helpful.
Anonymous
(Vice President of Technical Accounting)
Good material with broad applicability. Some sound issues.
Anonymous
(Credit & Collections Analyst II)
Helped me see the other side of working in a large group.
Lawrence Hirsch
(Controller at Builders design)
Arlyne has done it again! Another great hour of insight.
Anonymous
()
good content. some of the audio was difficult to hear.
Lori Clark
(Manager - Accounting at Charter Communications)
Some areas of the presentation were difficult to hear
Anonymous
(Controller)
Provides basic information for managers
Candace Oliver
(Independent Consultant at C Oliver)
very insightful class....
Tim Philips
(Controller at Self)
Good people mgt advice
Anonymous
(Credit/Collections Analyst)
It was helpful.
Nicholas Mandrus
(Controller at Institute of Contemporary Art, Miami)
groovy course
Vahé Hovakimian
(Financial Analyst at Great Place to Work Institute)
great!
Max Davis
(Project Manager at Barclays)
Good
Prerequisites
Course Complexity: Intermediate
Prerequisite: Management experience
Advanced Preparation: None
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
ArLyne DiamondPresident, Diamond Associates
About Illumeo
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