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This course focuses on the people side of change.  No matter the cause, the result is that your staff needs to adjust to new ways of thinking, acting, and working.  Change is everywhere and might be large or small.  Even the smallest of changes can create fear and resistance.

We review the major reasons for change, the basic stages of change and models for change, all from the perspective of the needs of the people involved. Many examples, especially those from Finance organizations, are offered along with explanations as to what caused the change and the emotional responses of those affected by it.

Next we discuss various reactions experienced by those forced to change and, finally, we offer strategies for minimizing the negative impact of change and maximizing the effective and creative responses by those properly engaged and motivated.

Solutions are offered that engage management and staff alike.

Learning Objectives

  • Define the dynamics of organizational change as it applies to the people involved.
  • Identify the types of change and the processes needed to make them successful.
  • Identify the techniques management can use in leading and managing the change.
  • Recognize how to respond to the needs and resistance to change experienced by those being required to make the change.
  • Discover how to design the strategies and tactics that will lead to successful acceptance of change.

20 Reviews (54 ratings)Reviews

5
Member's Profile
I really liked the progression of the discussion, of reactions that people have to change, and how they move through the process to eventual acceptance. Very important for managers to take heed. The sound quality in the fourth module, Basic Theories, could be improved.
5
Anonymous Author
I liked the amount of time used explaining the how and why people might experience different emotions when facing changes in the workplace.This course helped me to see these things from a different perspective. I think this course would be good for everyone.
2
Anonymous Author
I did not find this course useful, until the last part that was presented (solutions). It is evident that change is everywhere; the examples that were provided did not resonate well and did not contribute to my understanding of change management.
3
Member's Profile
Overall it was a good course. Perhaps from a perspective of someone who is uncomfortable with change, and to me there seemed to be a couple of contradictions between examples and objectives.
5
Member's Profile
This course is really helpful. As we all know, change is inevitable, therefore, this online course absolutely gives us pointers on how to adapt and deal with change.
4
Anonymous Author
I think that the real world examples helped to underscore the importance of understanding reasons for resistance, listening to stakeholders, and regaining control.
4
Member's Profile
The trainer outlined the change process and provided relevant examples and techniques how to find solutions during the change implementation.
4
Anonymous Author
Very insightful. It help to understand people's behavior regard changes. Managers should be able to benefit from this course
4
Anonymous Author
This course gives you things to think about as you are contemplating changes in your organization. It is time well spent!
3
Anonymous Author
Offered good tips on managing change. A little too much coverage on reactions to change.
4
Member's Profile
Good material with broad applicability. Some sound issues.
4
Anonymous Author
Helped me see the other side of working in a large group.
5
Member's Profile
Arlyne has done it again! Another great hour of insight.
3
Anonymous Author
Provides basic information for managers
5
Member's Profile
very insightful class....
4
Member's Profile
Good people mgt advice
4
Anonymous Author
It was helpful.
5
Member's Profile
groovy course
5
Member's Profile
great!
5
Member's Profile
Good

Prerequisites

Course Complexity: Intermediate

Prerequisite: Management experience

 

Advanced Preparation: None

 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 ext. 106, or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
The People Side
  8:11Change is Everywhere
  6:50Examples of Change in a Finance Department
  10:03Review The Basic Theories of Managing Change
  13:15Reactions to the Change
  14:30Examples of Reactions to Major Change
  6:08Solutions
CONCLUSION
  2:32Course Summary
Continuous Play
  1:04:28Change Management: The People Side
SUPPORTING MATERIALS
  PDFSlides: The People Side
  PDFThe People Side Glossary/Index
  PDFBonus Article: The Inevitability of Change
REVIEW & TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM