Instructor for this course
more

This course focuses on the people side of change.  No matter the cause, the result is that your staff needs to adjust to new ways of thinking, acting, and working.  Change is everywhere and might be large or small.  Even the smallest of changes can create fear and resistance.

We review the major reasons for change, the basic stages of change and models for change, all from the perspective of the needs of the people involved. Many examples, especially those from Finance organizations, are offered along with explanations as to what caused the change and the emotional responses of those affected by it.

Next we discuss various reactions experienced by those forced to change and, finally, we offer strategies for minimizing the negative impact of change and maximizing the effective and creative responses by those properly engaged and motivated.

Solutions are offered that engage management and staff alike.

Learning Objectives

  • Define the dynamics of organizational change as it applies to the people involved.
  • Identify the types of change and the processes needed to make them successful.
  • Identify the techniques management can use in leading and managing the change.
  • Recognize how to respond to the needs and resistance to change experienced by those being required to make the change.
  • Discover how to design the strategies and tactics that will lead to successful acceptance of change.
Last updated/reviewed: October 11, 2018

Included In Certifications

This course is included in the following Certification Programs:

30 CoursesMastering Management Certification

  1. Preventing Harassment, Discrimination, Abuse and Bullying: Management's Responsibility in 2020 and Beyond
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Managing Difficult People and Dealing with Conflict
  10. Group Decision Making and Problem Solving
  11. Resolving Workplace Conflict
  12. Company Culture: Creating and Maintaining the Best
  13. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  14. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  15. Effective Time Management and Goal Setting/Delegation
  16. Culture: Inside the Company and Outside the Country
  17. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  18. Finding Success with Teams Working Far Apart
  19. Change Management: The People Side
  20. Effective Workplace Negotiation and Persuasion
  21. Ethics and Attitude in the Workplace
  22. Creating Rewards and Recognitions that Get You What You Want to Achieve
  23. Onboarding: From Entry-Level to Senior Executive
  24. Marrying Career Development with Succession Planning
  25. Visibility Enhances Promotability
  26. Delegating Skills for Managers
  27. Assertiveness Skills for Executives, Managers and HR Professionals
  28. How EQ Helps Motivate Your Staff
  29. Effective Meeting Management for Leaders, Managers, and Facilitators
  30. Communication: A Two-Way Process

23 Reviews (64 ratings)Reviews

5
Member's Profile
I really liked the progression of the discussion, of reactions that people have to change, and how they move through the process to eventual acceptance. Very important for managers to take heed. The sound quality in the fourth module, Basic Theories, could be improved.
5
Anonymous Author
I liked the amount of time used explaining the how and why people might experience different emotions when facing changes in the workplace.This course helped me to see these things from a different perspective. I think this course would be good for everyone.
2
Anonymous Author
I did not find this course useful, until the last part that was presented (solutions). It is evident that change is everywhere; the examples that were provided did not resonate well and did not contribute to my understanding of change management.
4
Member's Profile
It seemed a little odd to spend only 10 percent of the class on solutions and not to have a section on examples of how solutions work. I think there was some of this in the rest of the course, but it wasn't explicit.
5
Anonymous Author
I liked the examples and practical applications provided in this course. I would have liked to hear more about transformational change and how to get people on board when you cannot meet their objections.
3
Anonymous Author
I enjoyed the war stories the instructed used when going over the various aspects of the course. Real examples of these problems are relevant to understanding how to assist in the changes needed.
3
Member's Profile
Overall it was a good course. Perhaps from a perspective of someone who is uncomfortable with change, and to me there seemed to be a couple of contradictions between examples and objectives.
5
Member's Profile
This course is really helpful. As we all know, change is inevitable, therefore, this online course absolutely gives us pointers on how to adapt and deal with change.
4
Anonymous Author
I think that the real world examples helped to underscore the importance of understanding reasons for resistance, listening to stakeholders, and regaining control.
4
Member's Profile
The trainer outlined the change process and provided relevant examples and techniques how to find solutions during the change implementation.
4
Anonymous Author
Very insightful. It help to understand people's behavior regard changes. Managers should be able to benefit from this course
4
Anonymous Author
This course gives you things to think about as you are contemplating changes in your organization. It is time well spent!
3
Anonymous Author
Offered good tips on managing change. A little too much coverage on reactions to change.
4
Anonymous Author
Good material with broad applicability. Some sound issues.
4
Anonymous Author
Helped me see the other side of working in a large group.
5
Member's Profile
Arlyne has done it again! Another great hour of insight.
3
Anonymous Author
Provides basic information for managers
5
Member's Profile
very insightful class....
4
Member's Profile
Good people mgt advice
4
Anonymous Author
It was helpful.
5
Member's Profile
groovy course
5
Member's Profile
great!
5
Member's Profile
Good

Prerequisites

Course Complexity: Intermediate

Prerequisite: Management experience

 

Advanced Preparation: None

 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
The People Side
  8:11Change is Everywhere
  6:50Examples of Change in a Finance Department
  10:03Review The Basic Theories of Managing Change
  13:15Reactions to the Change
  14:30Examples of Reactions to Major Change
  6:08Solutions
CONCLUSION
  2:32Course Summary
Continuous Play
  1:04:28Change Management: The People Side
SUPPORTING MATERIALS
  PDFSlides: The People Side
  PDFThe People Side Glossary/Index
  PDFBonus Article: The Inevitability of Change
REVIEW & TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM