A complete course of study providing education and training to allow the student, to learn how to complete a thorough investigation of a third-party liability claim and how to evaluate the claim against the insured to resolve the claim to the satisfaction of an insurer and the insured. It also provides a representation of an insured to be aware of what is required of an insured to allow an insurer to complete a thorough investigation to obtain the defense and indemnity promised by the policy.

The Course covers the following:

  1. The need for a thorough claims investigation.

  2. How to conduct a thorough claims investigation.

  3. Understanding the damages available to a claimant who believes he or she was injured by the insured’s negligence.

  4. What is required to complete a thorough investigation.

  5. Why the insured is required to assist the insurer in completing a thorough investigation.

  6. Why it is essential that the claims person evaluates the potential liability of the insured.

  7. Understanding the various types of special and general damages.

  8. Liability and comparative negligence.

  9. The importance of venue and jurisdiction.

  10. Understanding the importance of the plaintiff and defendant and their lawyers.

  11. Dealing with the importance of the nature of the injuries.

  12. Understanding the importance of judicial review.

  13. Consideration for an early settlement.

  14. The duty owed by the insurer to the insured.

  15. The duty of the insured to the insurer.

  16. Use of experts.

  17. The Independent Medical Exam.

  18. Settlement Negotiations.

  19. Alternative dispute resolution.

Learning Objectives
  • Discover what a thorough investigation is.
  • Identify how liability insurers deal with claims presented by their insureds for defense and indemnity of a third-party liability claim.
  • Identify the various means by which an insurer evaluates the claims of damage by the claimant.
  • Discover that it is the duty of the insurer to deal fairly with the insured and resolve all claims that can be resolved short of trial.
  • Discover the availability of alternative dispute resolution methods to resolve a claim.
  • Discover that the insurance professional is an expert in investigating and resolving third-party liability claims.
  • Understand, the various approaches to resolving a claim or suit against the insured.
Last updated/reviewed: March 25, 2024
3 Reviews (7 ratings)


Anonymous Author
Great course. Covers the basics and even goes a step further for adjusting liability claims.

Member's Profile
Great training tool especially for a new adjuster as the information is relatable.

Anonymous Author
Great information for 3rd Party Liability Insurance and review of procedures.

Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Course 9: Investigation of a Third Party Liability Insurance Claim9:47
  Investigation Process10:09
  Damages (Continued)12:43
  Adjuster's Evaluation15:15
  Considerations for Early Settlement13:05
  Course 9 - Investigation Of A Third Party Liability Insurance Claim 1:51:45
  Slides: Investigation Of A Third Party Liability Insurance ClaimPDF
  Investigation Of A Third Party Liability Insurance Claim Glossary/IndexPDF