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In this course, we discuss what is often considered the most critical component of communication – listening.  Many of the conflicts and failures in organizations can be tied directly to someone not hearing, understanding, or comprehending a message as it was designed.  

Since Human Resources professionals spend much of their day listening, this course will help you increase your listening skills while helping others to listen more effectively. This helps reduce mistakes and misunderstandings which will not only increase performance, production, and profits, but also help avoid unnecessary office drama. 

Course Series

This course is included in the following series:

3 CoursesBest Practices for Communicating in Human Resources

  1. Best Practices for Communicating in Human Resources
  2. Best Practices for Listening Effectively in Human Resources
  3. Best Practices of HR Communication with the ā€œCā€ Suite

Learning Objectives

  • Recognize the myths and problems in the current practice of listening.
  • Discover a working knowledge of the  3D Model of Listening.
  • Explore how to apply the 3D model of listening to the 9 most common contexts for Human Resources professionals.
  • Identify opportunities to reduce expenses and increase profits through engagement, retention, and innovation by improving your listening. 

 

Last updated/reviewed: June 7, 2021

37 Reviews (96 ratings)Reviews

5
Anonymous Author
This course provided a through and in-depth review of effective listening challenges, methodologies, techniques, and benefits. I particularly enjoyed reviewing the 3D Model of Listening and will be able to immediately apply these learnings in the workplace. Loren presented the content in an engaging manner, and the supporting materials will serve as a general reference.
4
Anonymous Author
Tough subject but desperately needed! I recently was rated poorly because I didn't speak much in staff meetings. First, there were extroverts in the meetings that love to him themselves talk, so I thought I would painstakingly do the honors of listening. And, second, I as a human resources professional have always relied upon my listening skills to get a better ROI.
4
Anonymous Author
Dr. Murfield is obviously very passionate and knowledgeable about listening. While I agree there is definitely a benefit in listening more than most people do in conversations today, I find it difficult to think about it in so much detail. Thinking back to my earlier days in management I can identify times when I should have listened more and spoke less.
5
Member's Profile
Listening is key to building good personal, supervisory, and business relationships. This presentation provides information on listening well in multiple HR/business situations; however, they can be applied, if you think about it in personal areas also. The material is provided to you in such a way that you can review whenever needed.
5
Anonymous Author
The is a very informative course. The way in which the concepts are presented is helpful and it is easy to understand. The instructor was engaging and was able to keep this interesting. This course could be useful across many levels of an organization.
5
Anonymous Author
I enjoyed this class very much. The instructor broke down the aspects of listening in a logical and sensitive manner and explained many of the delicacies of communication and how to succeed in spite of them.
5
Member's Profile
I learned a lot from this course. The concepts were clear and easy to understand and the examples were easy to follow. I do not work in HR, but I can use these strategies in my work with others. Thank you.
5
Member's Profile
Good class, some very interesting content and ideas. It's something that sounds easy but is much more complex and something we can all improve upon, I am going to try to apply these concepts.
4
Member's Profile
Overall a good informative course, I enjoyed it. The only reason I gave it 4 stars is because it was rather theoretical and could use more examples from real situations to make it more live.
5
Anonymous Author
Thank you, this course was great. I felt like it covered everything necessary and provided me with the tools to pass the exam at the end. Overall I would recommend this to a colleague.
5
Anonymous Author
All HR professionals should take this course. Especially those that suffer from high turnover at their organization due to employee's lack of feeling of being heard.
5
Anonymous Author
This is a very good course in listening in HR. It is a helpful course in an important part of our work that everyone can benefit from. The course is well laid out.
5
Anonymous Author
This was a very eye opening course for me. I had no idea that listening is such a complex concept. I will keep these slides as a helpful resource moving forward.
4
Member's Profile
This course emphasizes the importance of listening in HR and incorporates a 3D model to illustrate how to use these listening skills in 9 practical HR settings.
4
Member's Profile
Listening is key to our very success as people, as employees and as employers. This course has great information on how to listen well in different situations.
5
Anonymous Author
Love the manner in which the information is organized. One can refer back to this time and time again to keep it front of mind to increase effectiveness
4
Member's Profile
A little slowly paced, but really informative. I think the concepts will be easily applied to real life situations, it will just take active engagement.
4
Anonymous Author
Listening is a very important part of management, all persons in leadership positions need to know to listen. This course really gave a lot of insight.
4
Anonymous Author
Interesting information. Good opportunity to self-reflect. Listening is a skill not many people have and is valuable in many aspects of life.
4
Anonymous Author
simple and very easy to understand, however, very good advice on how to use our skills to help support our company and employees.
4
Member's Profile
Nice class about listening skills. Good tips to use at the company. Highly recommended class. I enjoyed it.
4
Member's Profile
Interesting material. It gave me a different opinion of how some things have been handled in my company.
4
Member's Profile
Course was very through, identifying the different types of listening and the key elements of each.
5
Member's Profile
I really enjoyed the contact of this course. The speaker is one of the best I have heard. Great job!
3
Anonymous Author
interesting diversion from the standard rhetoric associated with hr and the associated philosophies
5
Anonymous Author
Good Information. Loren was engaging and had very clear and concise targets. I enjoyed this course
4
Member's Profile
I feel this course provides a lot of great tools for better communicating with other employees.
5
Anonymous Author
Thank you very much. Course objectives were met and slides were easy to read and understand.
5
Anonymous Author
I enjoy the examples, I will apply what I learned in my professional and personal life.
5
Anonymous Author
Great job! I enjoyed the course and learning different techniques when listening.
5
Member's Profile
Having listed most of the problems and models, easy to understand, good wording...
5
Anonymous Author
great course! would definitely recommend. passed exam on 1st try. please take
5
Anonymous Author
The course was interesting and contained a lot of useful information.
5
Anonymous Author
GREAT CONTENT CAN BE EASILY APPLIED DEFINITELY RECOMMEND. THANK YOU!
5
Member's Profile
Thank you for the information. I found this very useful.
5
Member's Profile
Well done course. Meets all of its stated objectives.
5
Member's Profile
great course content! Exceptional material presented

Prerequisites

Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  11:56Introduction to Best Practices for Listening Effectively in Human Resources
Listening Effectively in Human Resources
  10:36Problems these Myths of Listening cause in the Workplace
  12:02The 3D Model of Listening
  11:32Applying the 3D Model of Listening to Human Resources
  12:05Listening to Resolve
  11:55Listening to Negotiate and Empathize
  12:11Listening to Collaborate and Initiate
CONCLUSION
  11:56Listening to Innovate and Conclusion
CONTINUOUS PLAY
  1:34:12Best Practices for Listening Effectively in Human Resources
SUPPORTING MATERIALS
  PDFSlides: Best Practices for Listening Effectively in Human Resources
  PDFBest Practices for Listening Effectively in Human Resources Glossary/Index
REVIEW AND TEST
  quizReview Questions
 examFinal Exam