Instructor for this course

In this course, we discuss what is often considered the most critical component of communication – listening.  Many of the conflicts and failures in organizations can be tied directly to someone not hearing, understanding, or comprehending a message as it was designed.  

Since Human Resources professionals spend much of their day listening, this course will help you increase your listening skills while helping others to listen more effectively. This helps reduce mistakes and misunderstandings which will not only increase performance, production, and profits, but also help avoid unnecessary office drama. 

Course Series

This course is included in the following series:

3 CoursesBest Practices for Communicating in Human Resources

  1. Best Practices for Communicating in Human Resources
  2. Best Practices for Listening Effectively in Human Resources
  3. Best Practices of HR Communication with the ā€œCā€ Suite

Learning Objectives

  • Recognize the myths and problems in the current practice of listening.
  • Discover a working knowledge of the  3D Model of Listening.
  • Explore how to apply the 3D model of listening to the 9 most common contexts for Human Resources professionals.
  • Identify opportunities to reduce expenses and increase profits through engagement, retention, and innovation by improving your listening. 


Last updated/reviewed: October 15, 2018

7 Reviews (12 ratings)Reviews

Member's Profile
This course emphasizes the importance of listening in HR and incorporates a 3D model to illustrate how to use these listening skills in 9 practical HR settings.
Member's Profile
Listening is key to our very success as people, as employees and as employers. This course has great information on how to listen well in different situations.
Member's Profile
A little slowly paced, but really informative. I think the concepts will be easily applied to real life situations, it will just take active engagement.
Anonymous Author
simple and very easy to understand, however, very good advice on how to use our skills to help support our company and employees.
Member's Profile
Interesting material. It gave me a different opinion of how some things have been handled in my company.
Member's Profile
Course was very through, identifying the different types of listening and the key elements of each.
Member's Profile
Well done course. Meets all of its stated objectives.


Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  11:56Introduction to Best Practices for Listening Effectively in Human Resources
Listening Effectively in Human Resources
  10:36Problems these Myths of Listening cause in the Workplace
  12:02The 3D Model of Listening
  11:32Applying the 3D Model of Listening to Human Resources
  12:05Listening to Resolve
  11:55Listening to Negotiate and Empathize
  12:11Listening to Collaborate and Initiate
  11:56Listening to Innovate and Conclusion
  1:34:12Best Practices for Listening Effectively in Human Resources
  PDFSlides: Best Practices for Listening Effectively in Human Resources
  PDFBest Practices for Listening Effectively in Human Resources Glossary/Index
  quizReview Questions
 examFinal Exam