1.5 CPE In this course, we discuss what is often considered the most critical component of communication – listening. Many of the conflicts and failures in organizations can be tied directly to someone not hearing, understanding, or comprehending a message as it was designed.
Since Human Resources professionals spend much of their day listening, this course will help you increase your listening skills while helping others to listen more effectively. This helps reduce mistakes and misunderstandings which will not only increase performance, production, and profits, but also help avoid unnecessary office drama.
Course Series
This course is included in the following series:
3 CoursesBest Practices for Communicating in Human Resources
- Best Practices for Communicating in Human Resources
- Best Practices for Listening Effectively in Human Resources
- Best Practices of HR Communication with the “C” Suite
Learning Objectives
- Recognize the myths and problems in the current practice of listening.
- Discover a working knowledge of the 3D Model of Listening.
- Explore how to apply the 3D model of listening to the 9 most common contexts for Human Resources professionals.
- Identify opportunities to reduce expenses and increase profits through engagement, retention, and innovation by improving your listening.
Last updated/reviewed: August 10, 2023
- 1. Leading Change and the Use of Self
- 2. Communicating with C-Level Management: Steps to Better HR Outcomes
- 3. Using Data for Human Resources (HR) Decision Making
- 4. Leading Global Change: Part 2 – Creating a Global Vision
- 5. Learning and Development (L&D) in Practice
- 6. Best Practices of HR Communication with the “C” Suite
- 7. Good Fences Make Good Teammates: Defining and Implementing Effective Boundaries In the Workplace
- 8. The New Master Coach: HR Leading Talent Development as a Coach
- 9. Managing in a Multi-Generational Workplace: Defining the Generational Cohorts
- 10. Appreciative Inquiry in Practice
37 Reviews (102 ratings)
Reviews
Anonymous
(VP, WFM and BusTech)
This course provided a through and in-depth review of effective listening challenges, methodologies, techniques, and benefits. I particularly enjoyed reviewing the 3D Model of Listening and will be able to immediately apply these learnings in the workplace. Loren presented the content in an engaging manner, and the supporting materials will serve as a general reference.
Anonymous
()
Tough subject but desperately needed! I recently was rated poorly because I didn't speak much in staff meetings. First, there were extroverts in the meetings that love to him themselves talk, so I thought I would painstakingly do the honors of listening. And, second, I as a human resources professional have always relied upon my listening skills to get a better ROI.
Anonymous
()
Dr. Murfield is obviously very passionate and knowledgeable about listening. While I agree there is definitely a benefit in listening more than most people do in conversations today, I find it difficult to think about it in so much detail. Thinking back to my earlier days in management I can identify times when I should have listened more and spoke less.
Tracy L. Fehr
(Executive Assistant - Director of Admini.. at Red River Hospital)
Listening is key to building good personal, supervisory, and business relationships. This presentation provides information on listening well in multiple HR/business situations; however, they can be applied, if you think about it in personal areas also. The material is provided to you in such a way that you can review whenever needed.
Anonymous
(Payroll Analyst)
The is a very informative course. The way in which the concepts are presented is helpful and it is easy to understand. The instructor was engaging and was able to keep this interesting. This course could be useful across many levels of an organization.
Anonymous
(Senior Payroll Associate)
I enjoyed this class very much. The instructor broke down the aspects of listening in a logical and sensitive manner and explained many of the delicacies of communication and how to succeed in spite of them.
Natalia Lippold
(Certified Payroll Professional at Trivantus, Inc.)
I learned a lot from this course. The concepts were clear and easy to understand and the examples were easy to follow. I do not work in HR, but I can use these strategies in my work with others. Thank you.
Judith Poli
(Payroll Manager at Odyssey Systems Consulting)
Good class, some very interesting content and ideas. It's something that sounds easy but is much more complex and something we can all improve upon, I am going to try to apply these concepts.
Anna Poselenova
( at Junior's)
Overall a good informative course, I enjoyed it. The only reason I gave it 4 stars is because it was rather theoretical and could use more examples from real situations to make it more live.
Anonymous
()
Thank you, this course was great. I felt like it covered everything necessary and provided me with the tools to pass the exam at the end. Overall I would recommend this to a colleague.
Anonymous
()
All HR professionals should take this course. Especially those that suffer from high turnover at their organization due to employee's lack of feeling of being heard.
Anonymous
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This is a very good course in listening in HR. It is a helpful course in an important part of our work that everyone can benefit from. The course is well laid out.
Anonymous
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This was a very eye opening course for me. I had no idea that listening is such a complex concept. I will keep these slides as a helpful resource moving forward.
Joseph McCann
(CFO at Blakeslee Prestress Inc)
This course emphasizes the importance of listening in HR and incorporates a 3D model to illustrate how to use these listening skills in 9 practical HR settings.
S Marie Vernon
(- at --)
Listening is key to our very success as people, as employees and as employers. This course has great information on how to listen well in different situations.
Anonymous
()
Love the manner in which the information is organized. One can refer back to this time and time again to keep it front of mind to increase effectiveness
A little slowly paced, but really informative. I think the concepts will be easily applied to real life situations, it will just take active engagement.
Anonymous
(Auditor)
Listening is a very important part of management, all persons in leadership positions need to know to listen. This course really gave a lot of insight.
Anonymous
(Senior Payroll Specialist)
Interesting information. Good opportunity to self-reflect. Listening is a skill not many people have and is valuable in many aspects of life.
Anonymous
(Payroll Training Manager)
simple and very easy to understand, however, very good advice on how to use our skills to help support our company and employees.
Sealtiel Alvarez Sanchez
(Shared Service Center Manager at Aliaxis)
Nice class about listening skills. Good tips to use at the company. Highly recommended class. I enjoyed it.
Lisa Buchanan
(Business Analyst at iSolved)
Interesting material. It gave me a different opinion of how some things have been handled in my company.
Nicole Cunnea
(Implementation consultant at ADP)
Course was very through, identifying the different types of listening and the key elements of each.
Celeste Houston
(VP of Payoll at Stratus.hr)
I really enjoyed the contact of this course. The speaker is one of the best I have heard. Great job!
Anonymous
(CFO)
interesting diversion from the standard rhetoric associated with hr and the associated philosophies
Anonymous
()
Good Information. Loren was engaging and had very clear and concise targets. I enjoyed this course
I feel this course provides a lot of great tools for better communicating with other employees.
Anonymous
(Payroll Administrator)
Thank you very much. Course objectives were met and slides were easy to read and understand.
Anonymous
()
I enjoy the examples, I will apply what I learned in my professional and personal life.
Anonymous
()
Great job! I enjoyed the course and learning different techniques when listening.
DAN ZOU
(Payroll manager at Sinopro International Resources Inc.)
Having listed most of the problems and models, easy to understand, good wording...
Anonymous
()
great course! would definitely recommend. passed exam on 1st try. please take
Anonymous
()
The course was interesting and contained a lot of useful information.
Anonymous
(Payroll and Benefits Manager)
GREAT CONTENT CAN BE EASILY APPLIED DEFINITELY RECOMMEND. THANK YOU!
Amanda Hamner
( at ADP)
Thank you for the information. I found this very useful.
Leon Klipple
( at PPL EU Services Corp)
Well done course. Meets all of its stated objectives.
Allison Justice
( at ADP)
great course content! Exceptional material presented
Prerequisites
Course Complexity: Intermediate
No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA
95113
Contact:
For more information regarding this course, including complaint and
cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to
.
Loren MurfieldCEO & President
About Illumeo
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