Instructor for this course
more

In this course we discuss the foundations of communicating within the world of Human Resources. 

Communication is the lifeblood of any organization and the Human Resources (H.R.) professional who masters the ability to communicate effectively is hired and promoted quicker, builds stronger relationships, and elevates their job performance productivity and profitability. 

We first provide an introduction to a 3D approach to communication.  This is a significant shift from the old 2D approach and opens the door to many more opportunities.    From there we explore the demands of building relationships with a wide range of employees; from top executives to mid-level managers to front line staff.  This also includes exploring the generational differences within these relationships. 

At last, we consider nine contexts where Human Resources professionals spend most of their time:  Informing, Confronting, Collaborating, Negotiating, Persuading, Empathizing, Resolving, Initiating and Innovating.

Course Series

This course is included in the following series:

3 CoursesBest Practices for Communicating in Human Resources

  1. Best Practices for Communicating in Human Resources
  2. Best Practices for Listening Effectively in Human Resources
  3. Best Practices of HR Communication with the “C” Suite

Learning Objectives

  • Explore the 3D approach to communication.
  • Discover the unique perspective of individual you are seeking to communicate with.
  • Recognize the unique approaches necessary with each of the 9 contexts. 
Last updated/reviewed: November 10, 2017

Prerequisites

Course Complexity: Foundational

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  2:02Introduction to Best Practices for Communicating in Human Resources
The 3D Model
  12:243D Approach to Communication
  9:16The 3D Model
  8:08The 3D Model (Continued)
  12:53Discover How to Identify with Anyone
APPLYING THE The 3D Model
  14:40Applying the Model, Part 1
  14:15Applying the Model, Part 2 & Conclusion
CONTINUOUS PLAY
  1:13:31Best Practices for Communicating in Human Resources
SUPPORTING MATERIALS
  PDFSlides: Best Practices for Communicating in Human Resources
  PDFBest Practices for Communicating in Human Resources Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM