Instructor for this course

In this course we discuss the foundations of communicating within the world of Human Resources. 

Communication is the lifeblood of any organization and the Human Resources (H.R.) professional who masters the ability to communicate effectively is hired and promoted quicker, builds stronger relationships, and elevates their job performance productivity and profitability. 

We first provide an introduction to a 3D approach to communication.  This is a significant shift from the old 2D approach and opens the door to many more opportunities.    From there we explore the demands of building relationships with a wide range of employees; from top executives to mid-level managers to front line staff.  This also includes exploring the generational differences within these relationships. 

At last, we consider nine contexts where Human Resources professionals spend most of their time:  Informing, Confronting, Collaborating, Negotiating, Persuading, Empathizing, Resolving, Initiating and Innovating.

Course Series

This course is included in the following series:

3 CoursesBest Practices for Communicating in Human Resources

  1. Best Practices for Communicating in Human Resources
  2. Best Practices for Listening Effectively in Human Resources
  3. Best Practices of HR Communication with the “C” Suite

Learning Objectives

  • Explore the 3D approach to communication.
  • Discover the unique perspective of individual you are seeking to communicate with.
  • Recognize the unique approaches necessary with each of the 9 contexts. 
Last updated/reviewed: October 8, 2018

3 Reviews (13 ratings)Reviews

Anonymous Author
While the information review was good, I found some of the questions to be poorly worded. I could have gone more than one way with a few of them. For example, the definition of confrontation in an HR role is described as determining blame. The lecture speaks of finding common ground or empathy with a young child. Since the test response doesn't tell you which item you got wrong you can go in circles until you determine which it is.
Anonymous Author
This was a very interesting course. The instructor did a good job of clearly communicating the contents and details of the course. This class offered me insight into how to be a better communicator.
Member's Profile
HR isn't really my area but the course was informative and the speaker relayed the information in a pleasant manner.


Course Complexity: Foundational

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  2:02Introduction to Best Practices for Communicating in Human Resources
The 3D Model
  12:243D Approach to Communication
  9:16The 3D Model
  8:08The 3D Model (Continued)
  12:53Discover How to Identify with Anyone
  14:40Applying the Model, Part 1
  14:15Applying the Model, Part 2 & Conclusion
  1:13:31Best Practices for Communicating in Human Resources
  PDFSlides: Best Practices for Communicating in Human Resources
  PDFBest Practices for Communicating in Human Resources Glossary/Index