Is it possible to build a thriving referral-based business without asking for referrals or personal introductions? You bet it is!
In this course, master referral expert Bill Cates shows you how in three simple, powerful modules. In module 1, you learn about The Prospect Experience and becoming referable quickly as you make the sale. In module 2, you learn about the New Client Experience and how the right onboarding process for new clients can significantly increase being referable. And in module 3, you learn about the Ongoing Client Experience and how to leverage the lifetime value of your clients.
Learning Objectives
- Discover the characteristics of an engaged client.
- Discover why an engaged client, not just a satisfied client, is your goal.
- Identify proven ways to onboard a client and become super referable.
- Explore the benefits of having a client-service promise for your business.
- Identify the benefits of the value discussion.
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Prerequisites
No Advanced Preparation or Prerequisites are needed for this course.
Education Provider Information
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