After months of working from home, not working at all, or working with a splinter crew, we are being allowed to return to work.  BUT, it is not going to be business as usual – at least for some time to come.

This course is designed to help staff and management deal with the necessary changes and emotional responses to those changes experienced by so many people.

In addition to a list of suggestions for how workplaces – and people – can be made safer, we discuss the needs of the people themselves and offer some solutions as to how everyone can be made more comfortable.

And, of course since now so many more people will be working from home, there is a section on suggestions for how best to work from home and to manage people who do work from home.

This is the new normal.  But, it too shall change – and managing change is one of the responsibilities of good leadership.

Learning Objectives
  • Recognize many of the suggestions for staying safe.
  • Explore local and State policies and procedures.
  • Discover how elements in “change management” are required for integrating staff into the “new normal”.
  • Identify the importance of being aware of and handling the emotional/psychological reactions of your staff.
  • Discover that management has a huge responsibility in helping to allay these fears.
  • Recognize some of the needs for working at home and managing those who work at home.
Last updated/reviewed: August 11, 2023
8 Reviews (44 ratings)


Anonymous Author
The facilitator provided a wide-ranging overview of considerations for organizations to consider as the workforce returns to work following the pandemic. This course served as a good refresher, but is now somewhat dated. Nonetheless, a few nuggets of helpful information to keep top of mind for leaders with a remote/hybrid workforce.

Anonymous Author
This is very helpful as we return back to work at the same time with the covid regulations in place. It is important to embrace the new normal.

Anonymous Author
Good information & well presented. However, the information is outdate. Appears to pertain to 2020 Covid period.

Anonymous Author
Basic course of what to expect when working from home and going back to work due to Covid.

Anonymous Author
Really enjoy courses by ArLyne Diamond. Great content and and engaging presenter.

Anonymous Author
common sense advice that needed reinforcement. Very well done by the instructor

Anonymous Author
Pretty good rundown of the changes in this new normal. Very quick and short.

Anonymous Author
Good information, well structured, good perspective.

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Back to Work: The New Normal4:24
  Small and Big Changes8:37
  Small and Big Changes Cont'd7:45
  Management's Responsibilities4:44
  Policy, Procedures and Plans2:09
  Working from Home5:20
  Back to Work: The New Normal 34:56
  Slides: Back to Work: The New NormalPDF
  Back to Work: The New Normal Glossary/ IndexPDF