Instructor for this course

After months of working from home, not working at all, or working with a splinter crew, we are being allowed to return to work.  BUT, it is not going to be business as usual – at least for some time to come.

This course is designed to help staff and management deal with the necessary changes and emotional responses to those changes experienced by so many people.

In addition to a list of suggestions for how workplaces – and people – can be made safer, we discuss the needs of the people themselves and offer some solutions as to how everyone can be made more comfortable.

And, of course since now so many more people will be working from home, there is a section on suggestions for how best to work from home and to manage people who do work from home.

This is the new normal.  But, it too shall change – and managing change is one of the responsibilities of good leadership.

Learning Objectives

  • Recognize many of the suggestions for staying safe.
  • Explore local and State policies and procedures.
  • Discover how elements in “change management” are required for integrating staff into the “new normal”.
  • Identify the importance of being aware of and handling the emotional/psychological reactions of your staff.
  • Discover that management has a huge responsibility in helping to allay these fears.
  • Recognize some of the needs for working at home and managing those who work at home.
Last updated/reviewed: May 5, 2022

6 Reviews (39 ratings)Reviews

Anonymous Author
The facilitator provided a wide-ranging overview of considerations for organizations to consider as the workforce returns to work following the pandemic. This course served as a good refresher, but is now somewhat dated. Nonetheless, a few nuggets of helpful information to keep top of mind for leaders with a remote/hybrid workforce.
Anonymous Author
This is very helpful as we return back to work at the same time with the covid regulations in place. It is important to embrace the new normal.
Anonymous Author
Basic course of what to expect when working from home and going back to work due to Covid.
Anonymous Author
Really enjoy courses by ArLyne Diamond. Great content and and engaging presenter.
Anonymous Author
Pretty good rundown of the changes in this new normal. Very quick and short.
Anonymous Author
Good information, well structured, good perspective.


Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  4:24Introduction to Back to Work: The New Normal
  8:37Small and Big Changes
  7:45Small and Big Changes Cont'd
  4:44Management's Responsibilities
  2:09Policy, Procedures and Plans
  5:20Working from Home
  34:56Back to Work: The New Normal
  PDFSlides: Back to Work: The New Normal
  PDFBack to Work: The New Normal Glossary/ Index