Instructor for this course
more

“Awesome” is memorable, just “OK” isn’t, and “bad” or “sloppy” will be remembered forever.

This course is for anyone in the workplace who has to deal with other people – whether they be external customers, team members, or those in other departments in the company. There are lessons here for the CEO and his/her management team as well. It’s all about how to hire, train, reward and reinforce employees to maximize exemplary customer service.

Although hiring cheaply may save you money in the short-term, it will lose you reputation, goodwill, customers and revenue in the long term. Be better than the best and it will bring huge rewards over time.

This course offers many examples of awesome customer service – and how they have enhanced the reputation and revenue of their customers. Also contained in this course are many examples of simple, practical, every-day ways to give exemplary customer service.

Learning Objectives

  • Discover several examples of service that has impressed you – and everyone else
  • Recognize that reputation matters
  • Identify “The Magic Formula” – how to get what you want from your staff
  • Explore examples that might add to your repertoire of service to your customers.

 

Last updated/reviewed: January 23, 2020

3 Reviews (10 ratings)Reviews

5
Anonymous Author
Great class. Always important to be reminded about the importance of customer service. Thanks.
5
Member's Profile
Love the examples of great customer service. They were stories that all could relate to.
5
Member's Profile
Excellent course. Everything was explained exceptionally well.

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  5:09Introduction to Awesome customer Service Inside and Outside The Company
  9:19Some Examples of Awesome customer Service
  5:37What is customer Service
  9:41Real Issues and Solutions
  6:19Exemplary customer Service
  9:32The Magic Formula
  4:30Summary and Conclusion
Continuous Play
  50:05Awesome Customer Service Inside and Outside the Company
Supporting Materials
  PDFSlides: Awesome Customer Service Inside and Outside the Company
  PDFAwesome Customer Service Inside and Outside the Company Glossary/Index
Review And Test
  quizREVIEW QUESTIONS
 examFINAL EXAM