We are working with people from all over the world with different backgrounds and experiences. They react differently to different styles of communication. Whether you are a new manager, just recently promoted, or a senior executive, this course will help you improve your communication skills and thus it will be easier to get what you want and need from your staff.
HOW you communicate both verbally and non-verbally matters a great deal in how people react to your instructions.
Assertiveness is the behavior that shows confidence and self-assurance without being aggressive. In this course you will see many examples of passive (non-assertive), aggressive (overly assertive – into bullying), and proper assertive behavior. We also deal with common workplace problems and show how assertiveness increases your chances of successful decisions, negotiations and even conflict resolution.
This course is designed to help you find your style of being assertive – without being aggressive and bullying. You get more with “honey” than you do with “vinegar”, and so on.
Learning Objectives
- Explore styles of communication, cultural differences, body language and differences in style
- Recognize the importance of being congruent in your own presentation
- Discover techniques for effectively responding to those who do not comply with your requests
- Identify methods of assertive communication that increases your chances for a win/win negotiation and why that is of value.
Included In Certifications
This course is included in the following Certification Programs:
29 CoursesMastering Management Certification
- Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In the Workplace
- The Art and Science of Interviewing
- Investigating a Complaint of Inappropriate Behavior in The Workplace
- Understanding Our Unconscious Biases
- Americans With Disabilities Act (ADA) Management’s Role
- Management Providing Safety and Better Ergonomics
- Maintaining a Culture of Innovation and Creativity
- Managing Passive People
- Group Decision Making and Problem Solving
- Resolving Workplace Conflict
- Company Culture: Creating and Maintaining the Best
- Part I: Cultural and Behavioral Information for Business in an International – Global Environment
- Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
- Effective Time Management and Goal Setting/Delegation
- Culture: Inside the Company and Outside the Country
- Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
- Finding Success with Teams Working Far Apart
- Change Management: The People Side
- Effective Workplace Negotiation and Persuasion
- Ethics and Attitude in the Workplace
- Creating Rewards and Recognitions that Get You What You Want to Achieve
- Onboarding: From Entry-Level to Senior Executive
- Marrying Career Development with Succession Planning
- Visibility Enhances Promotability
- Delegating Skills for Managers
- Assertiveness Skills for Executives, Managers and HR Professionals
- How EQ Helps Motivate Your Staff
- Effective Meeting Management for Leaders, Managers, and Facilitators
- Communication: A Two-Way Process
10 CoursesMastering Board of Directors Participation Certification
- Types of Boards and Expected Level of Participation in Each
- Integrating and Training Your Board Member
- Assertiveness Skills for Executives, Managers and HR Professionals
- Preparing to Be on a Board
- Board Participation
- Creating Rewards and Recognitions that Get You What You Want to Achieve
- Volunteers Working Together
- Group Decision Making and Problem Solving
- Management of Meetings, Committees and Boards
- Raising Funds: Investments – Donations – Events – Grants
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Prerequisites
No advanced preparation or prerequisites are required for this course.
Education Provider Information
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