Instructor for this course
more

We are working with people from all over the world with different backgrounds and experiences. They react differently to different styles of communication. Whether you are a new manager, just recently promoted, or a senior executive, this course will help you improve your communication skills and thus it will be easier to get what you want and need from your staff. 

HOW you communicate both verbally and non-verbally matters a great deal in how people react to your instructions.

Assertiveness is the behavior that shows confidence and self-assurance without being aggressive. In this course you will see many examples of passive (non-assertive), aggressive (overly assertive – into bullying), and proper assertive behavior. We also deal with common workplace problems and show how assertiveness increases your chances of successful decisions, negotiations and even conflict resolution.

This course is designed to help you find your style of being assertive – without being aggressive and bullying.  You get more with “honey” than you do with “vinegar”, and so on.

Learning Objectives

  • Explore styles of communication, cultural differences, body language and differences in style
  • Recognize the importance of being congruent in your own presentation
  • Discover techniques for effectively responding to those who do not comply with your requests
  • Identify methods of assertive communication that increases your chances for a win/win negotiation and why that is of value.
Last updated/reviewed: November 27, 2019

Included In Certifications

This course is included in the following Certification Programs:

28 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In The Workplace 2020 Update – 2 hour training
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Resolving Workplace Conflict and Dealing with Different/Difficult People in 2020 and Beyond
  10. Group Decision Making and Problem Solving
  11. Company Culture: Creating and Maintaining the Best
  12. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  13. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  14. Effective Time Management and Goal Setting/Delegation
  15. Culture: Inside the Company and Outside the Country
  16. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  17. Finding Success with Teams Working Far Apart
  18. Change Management: The People Side
  19. Effective Workplace Negotiation and Persuasion
  20. Creating Rewards and Recognitions that Get You What You Want to Achieve
  21. Onboarding: From Entry-Level to Senior Executive
  22. Marrying Career Development with Succession Planning
  23. Visibility Enhances Promotability
  24. Delegating Skills for Managers
  25. Assertiveness Skills for Executives, Managers and HR Professionals
  26. How EQ Helps Motivate Your Staff
  27. Effective Meeting Management for Leaders, Managers, and Facilitators
  28. Communication: A Two-Way Process

10 CoursesMastering Board of Directors Participation

  1. Types of Boards and Expected Level of Participation in Each
  2. Integrating and Training Your Board Member
  3. Assertiveness Skills for Executives, Managers and HR Professionals
  4. Preparing to Be on a Board
  5. Board Participation
  6. Creating Rewards and Recognitions that Get You What You Want to Achieve
  7. Volunteers Working Together
  8. Group Decision Making and Problem Solving
  9. Management of Meetings, Committees and Boards
  10. Raising Funds: Investments – Donations – Events – Grants

4 Reviews (17 ratings)Reviews

5
Anonymous Author
The course was very easy to follow and informative. The concepts were explained simply and clearly.
5
Anonymous Author
This was very interesting, particularly about how they classified the generations simply.
5
Member's Profile
Great content and engaging presenter! This was a very informative course.
3
Member's Profile
Good informative course. Highly recommended. Good for any new manager.

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  3:11Introduction to Assertiveness Skills for Executives, Managers and HR Professionals
  5:59Examples of Assertiveness Language
  4:41Body Language
  8:56Cultural and Style Differences
  15:10Different Meanings to Abstract Words
  2:12Feedback on the Behavior Not the Person
  2:37Negotiation
  3:09Conclusion
CONTINUOUS PLAY
  45:48Assertiveness Skills for Executives, Managers and HR Professionals
SUPPORTING MATERIALS
  PDFSlides: Assertiveness Skills for Executives, Managers and HR Professionals
  PDFAssertiveness Skills for Executives, Managers and HR Professionals Glossary/Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM