We are working with people from all over the world with different backgrounds and experiences. They react differently to different styles of communication. Whether you are a new manager, just recently promoted, or a senior executive, this course will help you improve your communication skills and thus it will be easier to get what you want and need from your staff. 

HOW you communicate both verbally and non-verbally matters a great deal in how people react to your instructions.

Assertiveness is the behavior that shows confidence and self-assurance without being aggressive. In this course you will see many examples of passive (non-assertive), aggressive (overly assertive – into bullying), and proper assertive behavior. We also deal with common workplace problems and show how assertiveness increases your chances of successful decisions, negotiations and even conflict resolution.

This course is designed to help you find your style of being assertive – without being aggressive and bullying.  You get more with “honey” than you do with “vinegar”, and so on.

Learning Objectives
  • Explore styles of communication, cultural differences, body language and differences in style
  • Recognize the importance of being congruent in your own presentation
  • Discover techniques for effectively responding to those who do not comply with your requests
  • Identify methods of assertive communication that increases your chances for a win/win negotiation and why that is of value.
Last updated/reviewed: March 20, 2024

Included In Certifications

This course is included in the following Certification Programs:

29 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In the Workplace
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Group Decision Making and Problem Solving
  10. Resolving Workplace Conflict
  11. Company Culture: Creating and Maintaining the Best
  12. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  13. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  14. Effective Time Management and Goal Setting/Delegation
  15. Culture: Inside the Company and Outside the Country
  16. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  17. Finding Success with Teams Working Far Apart
  18. Change Management: The People Side
  19. Effective Workplace Negotiation and Persuasion
  20. Ethics and Attitude in the Workplace
  21. Creating Rewards and Recognitions that Get You What You Want to Achieve
  22. Onboarding: From Entry-Level to Senior Executive
  23. Marrying Career Development with Succession Planning
  24. Visibility Enhances Promotability
  25. Delegating Skills for Managers
  26. Assertiveness Skills for Executives, Managers and HR Professionals
  27. How EQ Helps Motivate Your Staff
  28. Effective Meeting Management for Leaders, Managers, and Facilitators
  29. Communication: A Two-Way Process

10 CoursesMastering Board of Directors Participation Certification

  1. Types of Boards and Expected Level of Participation in Each
  2. Integrating and Training Your Board Member
  3. Assertiveness Skills for Executives, Managers and HR Professionals
  4. Preparing to Be on a Board
  5. Board Participation
  6. Creating Rewards and Recognitions that Get You What You Want to Achieve
  7. Volunteers Working Together
  8. Group Decision Making and Problem Solving
  9. Management of Meetings, Committees and Boards
  10. Raising Funds: Investments – Donations – Events – Grants
14 Reviews (53 ratings)


Anonymous Author
This course provided a good overview of defining assertiveness behaviors and techniques for interacting with others in the workplace. The instructor effectively presented key concepts and provided good supporting materials. It's been some time since I've reviewed DISC, so this portion of the course served as a good refresher!

Anonymous Author
The examples were spot on, and I plan to use the info to help me better relate to colleagues (superiors and subordinates included). Well worth the hour spent. Thank you to the presenter.

Anonymous Author
This was a very helpful course. I've completed a number of trainings by this presenter. She is very well-versed in the topics she covers. I will continue to look for her courses.

Anonymous Author
This was a very interesting course. Oh that we could all "say what we mean and mean what we say" without offending or upsetting others.

Anonymous Author
I enjoyed learning about the different generations and how to best deal with staff based on their work style.

Anonymous Author
I enjoy seeing all of the different personality descriptors for each different assessment test in one place.

Anonymous Author
I always enjoy course from Diamond they are well- prepared and well- presented, and always keep me focused.

Anonymous Author
The course was very easy to follow and informative. The concepts were explained simply and clearly.

Anonymous Author
This was very interesting, particularly about how they classified the generations simply.

Member's Profile
great insights. Instructor was thoughtful and experienced. Easy to understand

Member's Profile
Great content and engaging presenter! This was a very informative course.

Member's Profile
Good informative course. Highly recommended. Good for any new manager.

Member's Profile
very good course, good presentation and pertinent information

Anonymous Author
The presentation covered a lot of areas and clarified well.

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Assertiveness Skills for Executives, Managers and HR Professionals3:11
  Examples of Assertiveness Language5:58
  Body Language4:40
  Cultural and Style Differences8:56
  Different Meanings to Abstract Words15:10
  Feedback on the Behavior Not the Person2:12
  Assertiveness Skills for Executives, Managers and HR Professionals45:47
  Slides: Assertiveness Skills for Executives, Managers and HR ProfessionalsPDF
  Assertiveness Skills for Executives, Managers and HR Professionals Glossary/IndexPDF