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We are working with people from all over the world with different backgrounds and experiences. They react differently to different styles of communication. Whether you are a new manager, just recently promoted, or a senior executive, this course will help you improve your communication skills and thus it will be easier to get what you want and need from your staff. 

HOW you communicate both verbally and non-verbally matters a great deal in how people react to your instructions.

Assertiveness is the behavior that shows confidence and self-assurance without being aggressive. In this course you will see many examples of passive (non-assertive), aggressive (overly assertive – into bullying), and proper assertive behavior. We also deal with common workplace problems and show how assertiveness increases your chances of successful decisions, negotiations and even conflict resolution.

This course is designed to help you find your style of being assertive – without being aggressive and bullying.  You get more with “honey” than you do with “vinegar”, and so on.

Learning Objectives

  • Explore styles of communication, cultural differences, body language and differences in style
  • Recognize the importance of being congruent in your own presentation
  • Discover techniques for effectively responding to those who do not comply with your requests
  • Identify methods of assertive communication that increases your chances for a win/win negotiation and why that is of value.
Last updated/reviewed: November 2, 2018

1 Review (3 ratings)Reviews

5
Member's Profile
Great content and engaging presenter! This was a very informative course.

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  3:11Introduction to Assertiveness Skills for Executives, Managers and HR Professionals
  5:59Examples of Assertiveness Language
  4:41Body Language
  8:56Cultural and Style Differences
  15:10Different Meanings to Abstract Words
  2:12Feedback on the Behavior Not the Person
  2:37Negotiation
  3:09Conclusion
CONTINUOUS PLAY
  45:48Assertiveness Skills for Executives, Managers and HR Professionals
SUPPORTING MATERIALS
  PDFSlides: Assertiveness Skills for Executives, Managers and HR Professionals
  PDFAssertiveness Skills for Executives, Managers and HR Professionals Glossary/Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM